HRMT FINAL EXAM QUESTIONS AND CORRECT ANSWERS
1. Discuss a need for change
2. Request emplyees' assistance w/ the change
3. Implement plans
4. Follow-up - ✔✔ Implementing change in a company
16.7% - ✔✔ The cafe had 7 of the average 42 employees in their workforce terminate last year.
What was the employee turnover rate?
An assumption was made by the manager that the server knew how to make (sweet iced) tea and
use of jargon (86). - ✔✔ The new server from New England is told by the supervisor to make tea.
The server is also informed that the Southern coastal seafood restaurant is "86" flounder. What
barriers to effective communication were committed?
Apprenticeship - ✔✔ Which profession development method is described as a form of training in
which a master craftsperson assumes responsibility for the total development of a person new to
the field
Arbitration - ✔✔ Legal process in which a neutral 3rd Party listens and reviews fact in order to
settle a disagreement
Autocratic - ✔✔ Which leadership style is considered the best approach for managing
inexperienced who must learn proper procedure?
Avoid any topic that would be "off limits" in a job interview - ✔✔ How can a supervisor express
interest and get to know employees without asking personal questions that might be considered
harassing or discrimination?
Background and character - ✔✔ What two types of information do interviews seek to determine
regarding job applicants?
Certification - ✔✔ What requires an individual to demonstrate a high level of skill and to meet
specific performance requirements by participating in a rigorous process
, Clear and frequent communication so work is aligned w/ goals - ✔✔ What is the primary purpose
of the pre-shift meeting?
Coaching - ✔✔ An incormal method to effect the job performance of employees
Compensation - ✔✔ What is referred to by all of the financial and nonfinancial rewards given to
employees for their work?
CQI - ✔✔ A philosopy that emphasizes that most any work process can be improved
Cross-functional - ✔✔ Which type of work team is composed of members representing different
departments who work together to resolve issues?
Cross-training - ✔✔ Which professional development method is facilitated on the job
Democratic - ✔✔ Leadership approach encourages employees to participate in decision-making
process
Demonstrate through actions that there is zero tolerance for harassment - ✔✔ How should a
supervisor respond when a valued regular customer makes a pass at a newly hired server?
determine how much maoney can be spent for labor during each shift - ✔✔ what is the 1st step in
developing an effective employee schedule
Develop Standards - ✔✔ How can a manager guarantee the coordination of many people doing
many specific jobs while meeting the quality expectations of customers?
Diversity - ✔✔ An understanding that each employee is unique and fosters an environment of
acceptance and respect for this uniqueness
Documentation/summary report + ideally, bringing back the knowledge to be implemented at the
operation - ✔✔ How can an operation know that an employee has progressed/even participated
in outside professional development activities
1. Discuss a need for change
2. Request emplyees' assistance w/ the change
3. Implement plans
4. Follow-up - ✔✔ Implementing change in a company
16.7% - ✔✔ The cafe had 7 of the average 42 employees in their workforce terminate last year.
What was the employee turnover rate?
An assumption was made by the manager that the server knew how to make (sweet iced) tea and
use of jargon (86). - ✔✔ The new server from New England is told by the supervisor to make tea.
The server is also informed that the Southern coastal seafood restaurant is "86" flounder. What
barriers to effective communication were committed?
Apprenticeship - ✔✔ Which profession development method is described as a form of training in
which a master craftsperson assumes responsibility for the total development of a person new to
the field
Arbitration - ✔✔ Legal process in which a neutral 3rd Party listens and reviews fact in order to
settle a disagreement
Autocratic - ✔✔ Which leadership style is considered the best approach for managing
inexperienced who must learn proper procedure?
Avoid any topic that would be "off limits" in a job interview - ✔✔ How can a supervisor express
interest and get to know employees without asking personal questions that might be considered
harassing or discrimination?
Background and character - ✔✔ What two types of information do interviews seek to determine
regarding job applicants?
Certification - ✔✔ What requires an individual to demonstrate a high level of skill and to meet
specific performance requirements by participating in a rigorous process
, Clear and frequent communication so work is aligned w/ goals - ✔✔ What is the primary purpose
of the pre-shift meeting?
Coaching - ✔✔ An incormal method to effect the job performance of employees
Compensation - ✔✔ What is referred to by all of the financial and nonfinancial rewards given to
employees for their work?
CQI - ✔✔ A philosopy that emphasizes that most any work process can be improved
Cross-functional - ✔✔ Which type of work team is composed of members representing different
departments who work together to resolve issues?
Cross-training - ✔✔ Which professional development method is facilitated on the job
Democratic - ✔✔ Leadership approach encourages employees to participate in decision-making
process
Demonstrate through actions that there is zero tolerance for harassment - ✔✔ How should a
supervisor respond when a valued regular customer makes a pass at a newly hired server?
determine how much maoney can be spent for labor during each shift - ✔✔ what is the 1st step in
developing an effective employee schedule
Develop Standards - ✔✔ How can a manager guarantee the coordination of many people doing
many specific jobs while meeting the quality expectations of customers?
Diversity - ✔✔ An understanding that each employee is unique and fosters an environment of
acceptance and respect for this uniqueness
Documentation/summary report + ideally, bringing back the knowledge to be implemented at the
operation - ✔✔ How can an operation know that an employee has progressed/even participated
in outside professional development activities
