VSO LESSON 1-6 EXAM 2025 QUESTIONS
AND ANSWERS
VA Form 21-22
In an order for a Service organization to represent a veteran, the Veteran must complete
documentation bestowing power of attorney rights to the organization. This authorization is
documented on VA Form 21-22 Appointment of Service Organization as Claimants (POA)
What is a (VSO) Veterans Service Officer authorized to do for a claimants claim?
A VSO is authorized to prepare, present, and prosecute a claimants claim and has the authority
to review the claimant records, present evidence on behalf of the claimant, submit an intent to
file, non-original claim, a notice of disagreement, or a substantive appeal on behalf of the
claimant, and withdraw an appeal.
What is a (VSO) Veterans Service Officer not authorized to do for a claimants claim?
A VSO may not sign original applications for veterans benefits or other forms requiring claimant
certification such as eligibility verification report
If a (VSO) Veteran Service Officer suspects the claimant has provided fraudulent information he
or she should do what?
Advise the Claimant that this is against the law
Under what circumstances can an accredited VSO discuss the veterans claims information with
someone else?
When permission to do so has been obtained from the veteran.
Why did congress decide to charter Veterans Organizations whos sole purpose was to provide
assistance to veterans at no cost?
In order to offset the loss of attorneys, after a limit was placed on attorney fees for
representing veterans..
The Department of Veterans Affairs is comprised of how many Administrations?
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, 3
1. Veterans Health Administration
2. National Cemetery Administration
3. Veterans Benefits Administration
Name the 3 Administrations that comprise The Department of Veterans Affairs?
1. Veterans Health Administration
2. National Cemetery Administration
3. Veterans Benefits Administration
(BVA) The Board of Veterans Appeals?
An independent body that decides appeals in questions regarding all Veterans Benefits
What does the (BVA) Board of Veterans Appeals have jurisdiction over?
Final decision on Appeals and on any non-medical decision made elsewhere in the VA
When the appeals process begins, for the first steps of the process the appeals remain where?
VBA Regional Office
When is Jurisdictions of an appeal transferred from the VBA RO to the BVA
Once the appeal has been certified to BVA then jurisdiction is transferred to BVA located in
Washington DC.
VBA?
Veterans Benefits Administration
RO?
1. Regional Office
2. VBA Regional Benefits Office
What are the divisions of an (RO) VBA Regional Benefits Office?
1. (VSC) Veterans Service Center- largest division, handles all compensation and pensions claims
from initial recipient to final decision
2. Loan guaranty
3. Voc Rehabilitation and employment
What is the function of the (VSC) Veterans Service Center?
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AND ANSWERS
VA Form 21-22
In an order for a Service organization to represent a veteran, the Veteran must complete
documentation bestowing power of attorney rights to the organization. This authorization is
documented on VA Form 21-22 Appointment of Service Organization as Claimants (POA)
What is a (VSO) Veterans Service Officer authorized to do for a claimants claim?
A VSO is authorized to prepare, present, and prosecute a claimants claim and has the authority
to review the claimant records, present evidence on behalf of the claimant, submit an intent to
file, non-original claim, a notice of disagreement, or a substantive appeal on behalf of the
claimant, and withdraw an appeal.
What is a (VSO) Veterans Service Officer not authorized to do for a claimants claim?
A VSO may not sign original applications for veterans benefits or other forms requiring claimant
certification such as eligibility verification report
If a (VSO) Veteran Service Officer suspects the claimant has provided fraudulent information he
or she should do what?
Advise the Claimant that this is against the law
Under what circumstances can an accredited VSO discuss the veterans claims information with
someone else?
When permission to do so has been obtained from the veteran.
Why did congress decide to charter Veterans Organizations whos sole purpose was to provide
assistance to veterans at no cost?
In order to offset the loss of attorneys, after a limit was placed on attorney fees for
representing veterans..
The Department of Veterans Affairs is comprised of how many Administrations?
1 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
, 3
1. Veterans Health Administration
2. National Cemetery Administration
3. Veterans Benefits Administration
Name the 3 Administrations that comprise The Department of Veterans Affairs?
1. Veterans Health Administration
2. National Cemetery Administration
3. Veterans Benefits Administration
(BVA) The Board of Veterans Appeals?
An independent body that decides appeals in questions regarding all Veterans Benefits
What does the (BVA) Board of Veterans Appeals have jurisdiction over?
Final decision on Appeals and on any non-medical decision made elsewhere in the VA
When the appeals process begins, for the first steps of the process the appeals remain where?
VBA Regional Office
When is Jurisdictions of an appeal transferred from the VBA RO to the BVA
Once the appeal has been certified to BVA then jurisdiction is transferred to BVA located in
Washington DC.
VBA?
Veterans Benefits Administration
RO?
1. Regional Office
2. VBA Regional Benefits Office
What are the divisions of an (RO) VBA Regional Benefits Office?
1. (VSC) Veterans Service Center- largest division, handles all compensation and pensions claims
from initial recipient to final decision
2. Loan guaranty
3. Voc Rehabilitation and employment
What is the function of the (VSC) Veterans Service Center?
2 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
