Verified Answers
Skills pertaining to the ability to identify and resolve problems for the benefit of
the organization and its members. - CORRECT ANSWER Conceptual and decision
skills
The management function of monitoring performance and making needed
changes. - CORRECT ANSWER Controlling
Keeping costs low to achieve profits and be able to offer prices that are attractive
to consumers. - CORRECT ANSWER Cost competitiveness
The skills of understanding yourself, managing yourself, and dealing effectively
with others. - CORRECT ANSWER Emotional intelligence
Lower-level managers who supervise the operational activities of the organization.
- CORRECT ANSWER Frontline managers
The introduction of new goods and services. - CORRECT ANSWER Innovation
People skills; the ability to lead, motivate, and communicate effectively with
others. - CORRECT ANSWER Interpersonal and communication skills
,Practices aimed at discovering and harnessing an organization's intellectual
resources. - CORRECT ANSWER Knowledge management
The management function that involves the manager's efforts to stimulate high
performance by employees. - CORRECT ANSWER Leading
The process of working with people and resources to accomplish organizational
goals. - CORRECT ANSWER Management
Managers located in the middle layers of the organizational hierarchy, reporting to
top-level executives. - CORRECT ANSWER Middle-level managers
The management function of assembling and coordinating human, financial,
physical, informational, and other resources needed to achieve goals. - CORRECT
ANSWER Organizing
The management function of systematically making decisions about the goals and
activities that an individual, a group, a work unit, or the overall organization will
pursue. - CORRECT ANSWER Planning
The excellence of your product (goods or services). - CORRECT ANSWER Quality
the speed and dependability with which an organization delivers what customers
want. - CORRECT ANSWER Service
,Goodwill stemming from your social relationships. - CORRECT ANSWER Social
capital
Fast and timely execution, response, and delivery of results. - CORRECT ANSWER
Speed
The effort to minimize the use of resources, especially those that are not polluting
and nonrenewable. - CORRECT ANSWER Sustainability
The ability to perform a specialized task involving a particular method or process. -
CORRECT ANSWER Technical skill
Senior executives responsible for the overall management and effectiveness of the
organization. - CORRECT ANSWER Top-level managers
The monetary amount associated with how well a job, task, good, or service
meets the user's needs. - CORRECT ANSWER Value
Conditions that prevent new companies from entering an industry - CORRECT
ANSWER Barriers to entry
The process of comparing an organization's practices and technologies with those
of other companies - CORRECT ANSWER Benchmarking
Creating supplies of excess resources in case of unpredictable needs - CORRECT
ANSWER Buffering
, The immediate environment surrounding a firm; includes suppliers, customers,
rivals, and the like - CORRECT ANSWER Competitive environment
Information that helps managers determine how to compete better - CORRECT
ANSWER Competitive intelligence
Strategies used by two or more working organizations working together to
manage the external environment - CORRECT ANSWER Cooperative strategies
Companies that stay within a stable product domain as a strategic maneuver -
CORRECT ANSWER Defenders
Measures of various characteristics of the people who make up groups or other
social units - CORRECT ANSWER Demographics
A firm's investment in a different product, business, or geographic area - CORRECT
ANSWER Diversification
A firm selling one or more businesses - CORRECT ANSWER Divestiture
Entering a new market or industry with an existing expertise - CORRECT ANSWER
Domain selection