HSPM EXAM QUESTIONS WITH 100%
CORRECT ANSWERS
Approximately how many hours can employees receiving a wage work during an
"average" day when the average daily wage is $875 and the average hourly rate is $13?
A. 83
B. 67
C. 48
D. 22 - Answer-B. 67
What is a crew schedule?
A. a list of days that employees have requested for vacation time
B. a list of days and times that employees receiving wages will work
C. a list of days and times that managers must work
D. a list that includes only days and times that non service employees must work -
Answer-B. a list of days and times that employees receiving wages will work
Which of the following are needed in action plans to resolve problems?
A. costs
B. goals
C. steps
D. policies - Answer-C. steps
When analyzing different alternatives to solve a problem, which is the best solution?
A. leases expensive
B. most likely to work
C. most immediate
D. least complicated - Answer-B. most likely to work
The problem-solving model includes the step of identifying
A. how other establishments solve the problem
B. a priority on selecting the cheapest alternative
C. the best alternative solution to implement
D. the person to blame for the problem - Answer-C. the best alternative solution to
implement
Procedures for emergency evacuations should
A. ensure customers leave before employees
B. be handled by the manager on duty
C. require an order by police or fire official
, D. be delegated by position, not by employee - Answer-D. be delegated by position, not
by employee
Managers should set their priorities to work on which type of task first?
A. important but not urgent
B. both urgent and important
C. neither urgent nor important
D. urgent but not important - Answer-B. both urgent and important
Ideally, within how many days after a meeting should its minutes be distributed?
A. 1 or 2
B. 3 or 4
C. 5 or 6
D. 7 or 8 - Answer-A. 1 or 2
An emergency meeting is an example of what type of meeting?
A. information meeting
B. action meeting
C. problem-solving meeting
D. brainstorming meeting - Answer-B. action meeting
Which is true about a meeting's action items?
A. someone must be assigned to follow up action items
B. there must be an action item for every agenda topic
C. they should be discussed during at least two meetings
D. action items are considered before topics not requiring action - Answer-A. someone
must be assigned to follow up action items
The main advantage of using an electronic door locking system is:
A. record of who enters the room and when
B. more cost efficient
C. ease of employee use
D. easy to replace - Answer-A. record of who enters the room and when
Keying locks, guest and employee identification and ADA compliance falls under:
A. engineering
B. front desk
C. security and loss prevention
D. housekeeping - Answer-C. security and loss prevention
An environment that can deliver a complete booking system tied to the hotel's inventory
in real time via the web is called:
A. Point of Sale System
B. Real Time Application System
C. Web Reservation Systems
D. Application Service Provider - Answer-D. application service provider
CORRECT ANSWERS
Approximately how many hours can employees receiving a wage work during an
"average" day when the average daily wage is $875 and the average hourly rate is $13?
A. 83
B. 67
C. 48
D. 22 - Answer-B. 67
What is a crew schedule?
A. a list of days that employees have requested for vacation time
B. a list of days and times that employees receiving wages will work
C. a list of days and times that managers must work
D. a list that includes only days and times that non service employees must work -
Answer-B. a list of days and times that employees receiving wages will work
Which of the following are needed in action plans to resolve problems?
A. costs
B. goals
C. steps
D. policies - Answer-C. steps
When analyzing different alternatives to solve a problem, which is the best solution?
A. leases expensive
B. most likely to work
C. most immediate
D. least complicated - Answer-B. most likely to work
The problem-solving model includes the step of identifying
A. how other establishments solve the problem
B. a priority on selecting the cheapest alternative
C. the best alternative solution to implement
D. the person to blame for the problem - Answer-C. the best alternative solution to
implement
Procedures for emergency evacuations should
A. ensure customers leave before employees
B. be handled by the manager on duty
C. require an order by police or fire official
, D. be delegated by position, not by employee - Answer-D. be delegated by position, not
by employee
Managers should set their priorities to work on which type of task first?
A. important but not urgent
B. both urgent and important
C. neither urgent nor important
D. urgent but not important - Answer-B. both urgent and important
Ideally, within how many days after a meeting should its minutes be distributed?
A. 1 or 2
B. 3 or 4
C. 5 or 6
D. 7 or 8 - Answer-A. 1 or 2
An emergency meeting is an example of what type of meeting?
A. information meeting
B. action meeting
C. problem-solving meeting
D. brainstorming meeting - Answer-B. action meeting
Which is true about a meeting's action items?
A. someone must be assigned to follow up action items
B. there must be an action item for every agenda topic
C. they should be discussed during at least two meetings
D. action items are considered before topics not requiring action - Answer-A. someone
must be assigned to follow up action items
The main advantage of using an electronic door locking system is:
A. record of who enters the room and when
B. more cost efficient
C. ease of employee use
D. easy to replace - Answer-A. record of who enters the room and when
Keying locks, guest and employee identification and ADA compliance falls under:
A. engineering
B. front desk
C. security and loss prevention
D. housekeeping - Answer-C. security and loss prevention
An environment that can deliver a complete booking system tied to the hotel's inventory
in real time via the web is called:
A. Point of Sale System
B. Real Time Application System
C. Web Reservation Systems
D. Application Service Provider - Answer-D. application service provider
