ACTUAL QUESTIONS AND CORRECT
ANSWERS
a process of interaction between people in which symbols are used to create, exchange, and
interpret messages about ideas, emotions, and mind states - CORRECT
ANSWER communication
verbal and nonverbal communication - CORRECT ANSWER modes of
communication
spoken or written word - CORRECT ANSWER verbal communication
body language, postures,facial expression, gestures, eye contact - CORRECT
ANSWER non-verbal communication
words and nonverbal behaviors do not have meaning; the meaning resides in the people who
express and interpret them - CORRECT ANSWER meta-communication
the literal meaning of a word - CORRECT ANSWER denotation
personalized meaning of a word/phrase - CORRECT ANSWER connotation
an organized network of ideas, feelings and actions which every person has as a consequence
of experiences and interactions with other people - CORRECT ANSWER self-concept
is a prerequisite for structuring and developing a therapeutic relationship - CORRECT
ANSWER positive self concept
a persons personal sense or worth and well being - CORRECT ANSWER self esteem
,it is a protective factor when coping with an illness or health challenge, helps explain
behaviour, it can serve as a sense of strength - CORRECT ANSWER why self concepts
is important
when individuals communicate, their perceptions are influenced by each persons self-
concepts and levels of self esteem - CORRECT ANSWER why self concept is
important in interpersonal relationships
microassault, microinsult, microinvalidation - CORRECT ANSWER how can self
concept be impacted by communication
dynamic, holistic, unique - CORRECT ANSWER 3 characteristics of self concept
societal and cultural norms, intrapersonal and interpersonal relationships influences, life
experiences, social media - CORRECT ANSWER factors that can influence self
concept
everyone has basic needs but the overall goal is self-actualizitaion - CORRECT
ANSWER Maslow's Hierarchy of Needs
when the actual self and the ideal self are similar a person is likely to have positive self
concept and self esteem - CORRECT ANSWER Carl Rogers Humanistic Theory
the self as a public persona versus the true nature of a person; introvert versus extrovert -
CORRECT ANSWER Carl Jung
Personality develops through eight stages of psychosocial development from infancy to
adulthood - CORRECT ANSWER Erik Erikson
physical, cognitive, emotional and spiritual - CORRECT ANSWER 4 aspects of self
concept
, is the ability to see yourself clearly and objectively through reflection and introspection -
CORRECT ANSWER self awareness
to discover more about ourselves to differentiate ourselves from others, to learn the conscious
use of self, to become more fluent with the use of therapeutic communication/interventions -
CORRECT ANSWER why do we need to develop self awareness
a professional responsibility, theory guided and evidenced informed, guided by professional
boundaries - CORRECT ANSWER therapeutic nurse client relationships are
enhance the clients well being, promote recovery, promote self care and independence of the
client - CORRECT ANSWER goals of a therapeutic relationship
clients needs are the focus of the professional relationship - CORRECT
ANSWER client-centered approach
helping individuals to advocate for their own needs - CORRECT
ANSWER empowerment
invisible structures imposed by legal,moral, and professional standards of nursing that respect
nurse and patients rights - CORRECT ANSWER professional boundaries
extra time and attention to certain patients, visiting outside of regular work hours, discounting
the actions/care of other staff, feeling resentment about how others care for the patient,
believing that you are the only one who understands the clients needs - CORRECT
ANSWER warning signs of over involvement
the ability to be sensitive to and communicate understanding of the patients feelings, ability
to put yourself in someone else's shoes - CORRECT ANSWER empathy