FSM EXAM STUDY QUESTIONS AND 100%
CORRECT ANSWERS!!
A regional bank servicing its Automated Teller Machines (ATMs) is an example of what
type of field service?
A. Reactive field service
B. Internal field service
C. External field service
D. Predictive field service
B. Internal field service
What field service model is used for maintenance at regular intervals?
A. Predictive
B. Project
C. Reactive
D. Planned
D. Planned
What state must a work order request be in to set dependencies for work order tasks?
A. Draft
B. Approved
C. Qualified
D. Waiting Approval
,E. Awaiting Qualification
E. Awaiting Qualification
What do administrators use to create questionnaires for work orders and work order
tasks?
A. Process Automaton Designer
B. Targeted Communication
C. Survey Designer
D. Assessment Designer
C. Survey Designer
When can work order tasks be dispatched?
A. Parts have been sourced
B. Field agent is assigned
C. Customer books an appointment
D. Dispatch group is assigned
B. Field agent is assigned
Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on
availability?
A. Outlook calendar
B. Agent calendar
C. Team calendar
D. Google calendar
B. Agent calendar
Which operational role typically creates personal events for an agent's calendar?
A. wm_manager
B. wm_agent
C. wm_dispatcher
D. wm_admin
, B. wm_agent
How are dispatch groups that can be selected from work order tasks filtered?
A. By Manager
B. By Location coverage
C. By Group type
D. By Group members
B. By Location coverage
Where can dispatchers view real-time locations of agents?
A. Agent map
B. My task map
C. Manager map
D. Dispatch map
A. Agent map
When using territory management, what can field service admins assign to an individual or
group?
A. Skills
B. Parts
C. Routes
D. Locations
D. Locations
When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher
drags a lower priority task over a higher priority task, what will occur?
A. Both tasks are automatically- reassigned
B. Both tasks are automatically assigned
C. A warning is displayed and dispatcher confirmation is required
D. The higher priority task is automatically reassigned
C. A warning is displayed and dispatcher confirmation is required
CORRECT ANSWERS!!
A regional bank servicing its Automated Teller Machines (ATMs) is an example of what
type of field service?
A. Reactive field service
B. Internal field service
C. External field service
D. Predictive field service
B. Internal field service
What field service model is used for maintenance at regular intervals?
A. Predictive
B. Project
C. Reactive
D. Planned
D. Planned
What state must a work order request be in to set dependencies for work order tasks?
A. Draft
B. Approved
C. Qualified
D. Waiting Approval
,E. Awaiting Qualification
E. Awaiting Qualification
What do administrators use to create questionnaires for work orders and work order
tasks?
A. Process Automaton Designer
B. Targeted Communication
C. Survey Designer
D. Assessment Designer
C. Survey Designer
When can work order tasks be dispatched?
A. Parts have been sourced
B. Field agent is assigned
C. Customer books an appointment
D. Dispatch group is assigned
B. Field agent is assigned
Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on
availability?
A. Outlook calendar
B. Agent calendar
C. Team calendar
D. Google calendar
B. Agent calendar
Which operational role typically creates personal events for an agent's calendar?
A. wm_manager
B. wm_agent
C. wm_dispatcher
D. wm_admin
, B. wm_agent
How are dispatch groups that can be selected from work order tasks filtered?
A. By Manager
B. By Location coverage
C. By Group type
D. By Group members
B. By Location coverage
Where can dispatchers view real-time locations of agents?
A. Agent map
B. My task map
C. Manager map
D. Dispatch map
A. Agent map
When using territory management, what can field service admins assign to an individual or
group?
A. Skills
B. Parts
C. Routes
D. Locations
D. Locations
When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher
drags a lower priority task over a higher priority task, what will occur?
A. Both tasks are automatically- reassigned
B. Both tasks are automatically assigned
C. A warning is displayed and dispatcher confirmation is required
D. The higher priority task is automatically reassigned
C. A warning is displayed and dispatcher confirmation is required
