Exam (elaborations) Genesys Cloud CX

8/4/25, 9:21 AM Genesys Cloud CX: Architect Exam




Genesys Cloud CX: Architect Exam COMPLETE
QUESTIONS AND ACCURATE SOLUTIONS
\ACTUAL EXAM 2025-2026



When the interaction goes True
through the secure flow, for
Agent-Initiated Session, the
agent must transfer the
call to a secure flow. For
this scenario, in the agent's
script window, you must
configure a button to
invoke a secure flow.


True/False
In schedule-based routing, B. Emergency, Holiday, Closed, and Open
call flows are prioritized in
the following sequence:


A. Holiday, Emergency, Closed,
and Open
B. Emergency, Holiday, Closed,
and Open
C. Closed, Emergency, Open,
and Holiday
D. Closed, Holiday, Open, and
Emergency
If you enable Media True
Capture and Protocol
Capture, Genesys Cloud
logs all the data entered in
the system. This process is
also applicable for secure
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,8/4/25, 9:21 AM Genesys Cloud CX: Architect Exam

flow. The best practice is to
avoid enabling these
settings when using
secure flows.


True/false
A ----- typically contains a B. Task
collection of
actions designed to perform
an assigned task
sequentially.


A. Menu
B. Task
C. Data Action
When the interaction goes True
through the secure flow,
the manager cannot monitor
the call, but the agent is still
reserved for the call.


True/False
- --- Use this action to set up C. Hold Music
the audio
behavior while a caller is
waiting in a queue.


A. Play Estimated Wait Time
B. Play Position In Queue
C. Hold Music
If you are a PCI-compliant True
Genesys Cloud
organization and have the
Payment Card Industry
Data Security Standard (PCI
DSS) setting enabled,
Genesys Cloud disables
the Media Capture and
Protocol Capture settings.

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,8/4/25, 9:21 AM Genesys Cloud CX: Architect Exam




True/False




The most efficient way to C. Use schedule groups
route the incoming call
based on the time is to _____


A. Use default system time
in a decision box
B. Use schedule

C. Use schedule groups

D. Use data tables

The Debug options allows the B. Listen to the flow from the caller's point of view
user to _____

A. Validate the errors in the call
flow
B. Listen to the flow from the

caller's point of view
C. Identify the errors in the flow

D. Segregate the errors in the
flow
On Genesys Cloud, you C. Admin > Contact Center > Email
can use your own domain
name to send and receive
emails or use the
mypurecloud.com domain
name. You must configure
the email address in


A. Admin > Account Settings >
Organization Settings >
Email
B. Admin > Account Settings >
Email
C. Admin > Contact Center >
Email

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, 8/4/25, 9:21 AM Genesys Cloud CX: Architect Exam


Architect allows you to do A. Dynamically convert text to speech and search an
which of the following? employee directory using speech recognition
(Place a check beside all of
the statements that are C. Create a call flow for outbound calls
correct)
D. Play prerecorded messages, receive inbound calls,
A. Dynamically convert text and route inbound calls to queues
to speech and search an
employee directory using E. Transfer calls to an agent or operator.

speech recognition


B. Transfer calls to an
agent, operator, or queue
using bullseye routing


C. Create a call flow for
outbound calls

D. Play prerecorded
messages, receive
inbound calls, and route
inbound calls to queues


E. Transfer calls to an agent or
operator.
Using the block, you can A. Set Screen Pop
map the
variables used in scripts with
the call flow.

A. Set Screen Pop
B. Call Data Action

C. Call bridge Action

D. Update Data




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