TTEC
If a customer does not have a card in their possession, what appropriate option should should be
offered to access their funds? - (correct Answer) - Contact the sponsor
Selecting printable version at the bottom of the account history or posted transaction will display 10
screen pages of information. - (correct Answer) - True
What is the daily maximum amount that an edd cardholder may withdraw at an ATM? - (correct
Answer) - $1000
When the card is received, it can be activated on the automated phone system, the consumer website,
or with customer service. - (correct Answer) - True
It is acceptable to refuse a customer's request to speak to a supervisor or to hang-up on customer. -
(correct Answer) - False
If a customer calls to request a card be expedited to them, however a card was already sent yesterday
via standard mail, what should you advise the customer? - (correct Answer) - Encourage the customer to
wait for the card to arrive that was ordered.
If customer does not have card in their possession, what appropriate options should be offered to
access their funds? - (correct Answer) - Contact the sponsor
The customer authenticated name, and 2 tokens(last 4 of ssn and DOB). They still need to correctly
answer the security question if it is on the account in PAS. - (correct Answer) - True
As EDD customer is requesting to complete a funds transfer; however they don't have a card. Can the
funds transfer be completed online? - (correct Answer) -
How can a cardholder avoid a gas hold? - (correct Answer) - Use card with the cashier
What screen provides the detail of all deposits only? - (correct Answer) - Funding History
What card status is used when a cardholder reports their card is missing and will call back if they can't
find it? - (correct Answer) - Suspended
What screen provides the cardholder profile and card program information? - (correct Answer) -
Account Information
What screen would provide the information for every card sent to the cardholder? - (correct Answer) -
Card order history
If a customer does not have a card in their possession, what appropriate option should should be
offered to access their funds? - (correct Answer) - Contact the sponsor
Selecting printable version at the bottom of the account history or posted transaction will display 10
screen pages of information. - (correct Answer) - True
What is the daily maximum amount that an edd cardholder may withdraw at an ATM? - (correct
Answer) - $1000
When the card is received, it can be activated on the automated phone system, the consumer website,
or with customer service. - (correct Answer) - True
It is acceptable to refuse a customer's request to speak to a supervisor or to hang-up on customer. -
(correct Answer) - False
If a customer calls to request a card be expedited to them, however a card was already sent yesterday
via standard mail, what should you advise the customer? - (correct Answer) - Encourage the customer to
wait for the card to arrive that was ordered.
If customer does not have card in their possession, what appropriate options should be offered to
access their funds? - (correct Answer) - Contact the sponsor
The customer authenticated name, and 2 tokens(last 4 of ssn and DOB). They still need to correctly
answer the security question if it is on the account in PAS. - (correct Answer) - True
As EDD customer is requesting to complete a funds transfer; however they don't have a card. Can the
funds transfer be completed online? - (correct Answer) -
How can a cardholder avoid a gas hold? - (correct Answer) - Use card with the cashier
What screen provides the detail of all deposits only? - (correct Answer) - Funding History
What card status is used when a cardholder reports their card is missing and will call back if they can't
find it? - (correct Answer) - Suspended
What screen provides the cardholder profile and card program information? - (correct Answer) -
Account Information
What screen would provide the information for every card sent to the cardholder? - (correct Answer) -
Card order history
