Florida F.A.C.E Level 4 Officer Safety Exam !| !| !| !| !| !| !|
with accurate detailed solutions
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Safety - Correct answer ✔condition of being safe, free from danger, risk, or
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injury
condition to prevent accident !| !| !|
Officer safety begins with... - Correct answer ✔the officer
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Conflict - Correct answer ✔is a tool, both good and bad, it applies to officer
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safety, is affected by perceptions
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Skills to avoid conflict: - Correct answer ✔developing useful skills and
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applying them; identifying the four basic elements of conflict
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Communication - Correct answer ✔The exchange of thoughts, messages, !| !| !| !| !| !| !| !| !|
and information and developing interpersonal report.
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The act of communicating, transmission.
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Information communicated. A verbal or written message. !| !| !| !| !| !|
Outcomes of effective communication - Correct answer ✔1. understanding
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2. pleasure
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,3. attitude influence
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4. improved relations
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5. action
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Code enforcement officers are... - Correct answer ✔motivators
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Conflict (dictionary definitions) - Correct answer ✔1. A state of open, often
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prolonged fighting. A battle of War. !| !| !| !| !| !|
2. A state of disharmony between incompatible persons, ideas, or interests.
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A Clash.
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3. A psychic struggle, often unconscious, resulting from the opposition or
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simultaneous functioning of mutually exclusive impulses, desires, or !| !| !| !| !| !| !| !|
tendencies.
4. Opposition between characters or forces in the work of drama or fiction
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Conflict (social science def) - Correct answer ✔An expressed struggle
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between two or more interdependent parties who perceived incompatible
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goals, scarce resources, and interference from others in achieving their
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goals
% of a day spent in some form of communication - Correct answer ✔75%
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What percentage of good communication results in compliance? - Correct
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answer ✔90% !|
, Interference - Correct answer ✔Takes many characteristics into
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consideration, can influence a person's ability to "hear" !| !| !| !| !| !| !|
4 basic elements of conflict - Correct answer ✔1. Facts of the situation.
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2. The point of views of the parties involved.
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3. Beliefs and opinions.
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4. Emotions.
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Effective communication is when... - Correct answer ✔the message as it
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was intended by sender corresponds closely to the message received by
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respondent
Communication outcomes: - Correct answer ✔1. Understanding !| !| !| !| !| !| !|
2. Pleasure
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3. Attitude influence
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4. Improve relationships
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5. Action
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Conflict resolution tactics - Correct answer ✔1. Avoidance
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2. Competition
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3. Compromise
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4. Accommodation
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5. Collaboration
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with accurate detailed solutions
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Safety - Correct answer ✔condition of being safe, free from danger, risk, or
!| !| !| !| !| !| !| !| !| !| !| !| !|
injury
condition to prevent accident !| !| !|
Officer safety begins with... - Correct answer ✔the officer
!| !| !| !| !| !| !| !|
Conflict - Correct answer ✔is a tool, both good and bad, it applies to officer
!| !| !| !| !| !| !| !| !| !| !| !| !| !| !|
safety, is affected by perceptions
!| !| !| !|
Skills to avoid conflict: - Correct answer ✔developing useful skills and
!| !| !| !| !| !| !| !| !| !| !|
applying them; identifying the four basic elements of conflict
!| !| !| !| !| !| !| !|
Communication - Correct answer ✔The exchange of thoughts, messages, !| !| !| !| !| !| !| !| !|
and information and developing interpersonal report.
!| !| !| !| !|
The act of communicating, transmission.
!| !| !| !| !|
Information communicated. A verbal or written message. !| !| !| !| !| !|
Outcomes of effective communication - Correct answer ✔1. understanding
!| !| !| !| !| !| !| !|
2. pleasure
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,3. attitude influence
!| !|
4. improved relations
!| !|
5. action
!|
Code enforcement officers are... - Correct answer ✔motivators
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Conflict (dictionary definitions) - Correct answer ✔1. A state of open, often
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prolonged fighting. A battle of War. !| !| !| !| !| !|
2. A state of disharmony between incompatible persons, ideas, or interests.
!| !| !| !| !| !| !| !| !| !| !|
A Clash.
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3. A psychic struggle, often unconscious, resulting from the opposition or
!| !| !| !| !| !| !| !| !| !| !|
simultaneous functioning of mutually exclusive impulses, desires, or !| !| !| !| !| !| !| !|
tendencies.
4. Opposition between characters or forces in the work of drama or fiction
!| !| !| !| !| !| !| !| !| !| !| !|
Conflict (social science def) - Correct answer ✔An expressed struggle
!| !| !| !| !| !| !| !| !| !|
between two or more interdependent parties who perceived incompatible
!| !| !| !| !| !| !| !| !|
goals, scarce resources, and interference from others in achieving their
!| !| !| !| !| !| !| !| !| !|
goals
% of a day spent in some form of communication - Correct answer ✔75%
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What percentage of good communication results in compliance? - Correct
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answer ✔90% !|
, Interference - Correct answer ✔Takes many characteristics into
!| !| !| !| !| !| !| !|
consideration, can influence a person's ability to "hear" !| !| !| !| !| !| !|
4 basic elements of conflict - Correct answer ✔1. Facts of the situation.
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2. The point of views of the parties involved.
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3. Beliefs and opinions.
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4. Emotions.
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Effective communication is when... - Correct answer ✔the message as it
!| !| !| !| !| !| !| !| !| !| !|
was intended by sender corresponds closely to the message received by
!| !| !| !| !| !| !| !| !| !| !|
respondent
Communication outcomes: - Correct answer ✔1. Understanding !| !| !| !| !| !| !|
2. Pleasure
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3. Attitude influence
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4. Improve relationships
!| !| !|
5. Action
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Conflict resolution tactics - Correct answer ✔1. Avoidance
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2. Competition
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3. Compromise
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4. Accommodation
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5. Collaboration
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