CPP PRACTICE EXAM GUIDE
QUESTIONS AND ANSWERS
The primary purpose of revenue control systems and equipment is to provide a
record, or audit
trail, verifying that the correct amount of money is collected and accounted for?
a. Every transaction.
b. Every cashier.
c. Every vehicle.
d. Every parking facility. - ANSWER-Every cashier
Pay-and-display units are used to control parking by?
a. Controlling gate operations.
b. Issuing tickets for paid parking.
c. Preparing records of vehicle entry and exit.
d. Separating vehicles into designated time zones or nests. - ANSWER-Issuing
tickets for paid parking
Which of the following would NOT be considered part of an active security system?
a. Closed-circuit television (CCTV) in the garage.
b. Silent alarm in the cashier booth.
c. Lighting.
d. Two-way audio systems in the elevator - ANSWER-Lighting
If you receive a bomb threat by phone which of the following is the MOST important?
a. Get the caller off the phone as quickly as possible so you can call the police.
b. Try to keep the caller on the line as long as possible.
c. Attempt to ―talk down‖ the caller and prevent him from detonating the bomb.
d. Write down what the caller says. - ANSWER-Try to keep the caller on the line as
long as possible.
Guidelines for evacuating a facility include all of the following, EXCEPT:
a. Notify customers to return to the parking facility to retrieve their vehicles.
b. Take only personal belongings that are immediately available and easily carried.
c. Space evacuees a few feet apart, but try to keep them together as a group.
d. Take a head count and make certain all employees are accounted for. -
ANSWER-Notify customers to return to the parking facility to retrieve their vehicles.
The third leading cause of on-the-job deaths in the U.S. is:
a. Riots and civil disturbances.
b. Armed robberies.
c. Workplace violence.
d. Natural disasters. - ANSWER-Workplace violence.
Sheltering-in-place is the concept of:
a. Using an existing structure for protection from the outdoors.
b. Protecting the parking facility from damage during a disaster.
c. Hiding under a desk, in a doorway, or other secure location during a disaster.
, d. Waiting where you are until notification is given to evacuate. - ANSWER-Using an
existing structure for protection from the outdoors.
If a passenger elevator is stuck between floors, the FIRST action is to:
a. Call the police.
b. Notify the elevator service contractor.
c. Try to get the customers out of the elevator.
d. Contact the customers via the elevator intercom. - ANSWER-Contact the
customers via the elevator intercom.
What is the FIRST action that a manager should take if an attendant reports a
vehicle fire?
a. Move the adjacent vehicles.
b. Try to put out the fire.
c. Call the Fire Department.
d. Notify garage security. - ANSWER-Call the Fire Department.
In the event of a man lift malfunction, you should:
a. Break a link in the lift chain to prevent it from being used again until repaired.
b. Make sure the warranty has not been voided on the man lift.
c. Use the ―lock out tag out‖ method of securing the man lift until it is repaired.
d. Notify OSHA of the malfunction. - ANSWER-Use the ―lock out tag out‖ method of
securing the man lift until it is repaired.
In the event a chemical splashes on an employee, all of the following is
recommended, EXCEPT:
a. Immediately break any blisters that form.
b. Remove affected clothing immediately.
c. Rinse affected area with copious amounts of clean water for at least 15 minutes.
d. Take the victim to a doctor if any burning, peeling, or bubbling of the skin is noted.
- ANSWER-Immediately break any blisters that form.
What is an example of a discriminatory description of a job function?
a. Maintenance position, part-time, preferably college student.
b. Person with 2 years' cashier experience.
c. Retired military man needed for security work.
d. Youthful person to hustle cars on a big lot. - ANSWER-Maintenance position, part-
time, preferably college student.
What is an illegal question to ask a candidate for a valet position during an
employment interview?
a. Do you have a valid driver's license?
b. Can I depend on you to work every weekend?
c. Are you able to ride a man lift?
d. Is your age going to slow you down? - ANSWER-Is your age going to slow you
down?
Which of the following approaches will most effectively minimize employee relations
difficulties?
a. Install a suggestion box.
QUESTIONS AND ANSWERS
The primary purpose of revenue control systems and equipment is to provide a
record, or audit
trail, verifying that the correct amount of money is collected and accounted for?
a. Every transaction.
b. Every cashier.
c. Every vehicle.
d. Every parking facility. - ANSWER-Every cashier
Pay-and-display units are used to control parking by?
a. Controlling gate operations.
b. Issuing tickets for paid parking.
c. Preparing records of vehicle entry and exit.
d. Separating vehicles into designated time zones or nests. - ANSWER-Issuing
tickets for paid parking
Which of the following would NOT be considered part of an active security system?
a. Closed-circuit television (CCTV) in the garage.
b. Silent alarm in the cashier booth.
c. Lighting.
d. Two-way audio systems in the elevator - ANSWER-Lighting
If you receive a bomb threat by phone which of the following is the MOST important?
a. Get the caller off the phone as quickly as possible so you can call the police.
b. Try to keep the caller on the line as long as possible.
c. Attempt to ―talk down‖ the caller and prevent him from detonating the bomb.
d. Write down what the caller says. - ANSWER-Try to keep the caller on the line as
long as possible.
Guidelines for evacuating a facility include all of the following, EXCEPT:
a. Notify customers to return to the parking facility to retrieve their vehicles.
b. Take only personal belongings that are immediately available and easily carried.
c. Space evacuees a few feet apart, but try to keep them together as a group.
d. Take a head count and make certain all employees are accounted for. -
ANSWER-Notify customers to return to the parking facility to retrieve their vehicles.
The third leading cause of on-the-job deaths in the U.S. is:
a. Riots and civil disturbances.
b. Armed robberies.
c. Workplace violence.
d. Natural disasters. - ANSWER-Workplace violence.
Sheltering-in-place is the concept of:
a. Using an existing structure for protection from the outdoors.
b. Protecting the parking facility from damage during a disaster.
c. Hiding under a desk, in a doorway, or other secure location during a disaster.
, d. Waiting where you are until notification is given to evacuate. - ANSWER-Using an
existing structure for protection from the outdoors.
If a passenger elevator is stuck between floors, the FIRST action is to:
a. Call the police.
b. Notify the elevator service contractor.
c. Try to get the customers out of the elevator.
d. Contact the customers via the elevator intercom. - ANSWER-Contact the
customers via the elevator intercom.
What is the FIRST action that a manager should take if an attendant reports a
vehicle fire?
a. Move the adjacent vehicles.
b. Try to put out the fire.
c. Call the Fire Department.
d. Notify garage security. - ANSWER-Call the Fire Department.
In the event of a man lift malfunction, you should:
a. Break a link in the lift chain to prevent it from being used again until repaired.
b. Make sure the warranty has not been voided on the man lift.
c. Use the ―lock out tag out‖ method of securing the man lift until it is repaired.
d. Notify OSHA of the malfunction. - ANSWER-Use the ―lock out tag out‖ method of
securing the man lift until it is repaired.
In the event a chemical splashes on an employee, all of the following is
recommended, EXCEPT:
a. Immediately break any blisters that form.
b. Remove affected clothing immediately.
c. Rinse affected area with copious amounts of clean water for at least 15 minutes.
d. Take the victim to a doctor if any burning, peeling, or bubbling of the skin is noted.
- ANSWER-Immediately break any blisters that form.
What is an example of a discriminatory description of a job function?
a. Maintenance position, part-time, preferably college student.
b. Person with 2 years' cashier experience.
c. Retired military man needed for security work.
d. Youthful person to hustle cars on a big lot. - ANSWER-Maintenance position, part-
time, preferably college student.
What is an illegal question to ask a candidate for a valet position during an
employment interview?
a. Do you have a valid driver's license?
b. Can I depend on you to work every weekend?
c. Are you able to ride a man lift?
d. Is your age going to slow you down? - ANSWER-Is your age going to slow you
down?
Which of the following approaches will most effectively minimize employee relations
difficulties?
a. Install a suggestion box.
