MHA 702 Chapter 7-9
Three philosophies of employee relations: - answer Authoritarian
Legalistic
Humanistic
What is authoritarian management? - answer Minimizes the importance of people,
motivating force is fear. Employees do as they're told or leave
What is legalistic management? - answer Began with the passage of wage and hour
laws. Expanded with Civil rights act of 1964. Interact with employees out of a strict
regard for employee rights
Humanistic management - answer Well treated employees dealt fairly and equitably.
Better producers and more loyal
Key innovators of scientific management - answer Frederick W. Taylor, Frank and Lillian
Gilbreth, Henry L. Gantt and Frank Bunker
Goal of scientific management - answerEfficiency
Scientific Management: - answerFocus on process and production while ignoring
people.
Made contributions to american industrial assembly lines.
Strengthened production centered management
Job Organization: - answerRepetitive work is dominant.
Well organized jobs.
Management focus is process and output.
Success depends on economic motives
Cooperative Motivation: - answerLoosely organized.
Management is people centered
Success derives on individual enthusiasm and motivation
Douglas McGregor Theory X: - answerEmployees are indifferent, passive, and resistant
to organizational needs. Supervisors constantly control workers
Theory Y: - answerOpposite of Theory X. People are not passive or resistant. Managers
responsible for helping people recognize and develop characteristics
Civil Rights act of 1964: - answerUnemployment compensation benefits.
Applicants cannot be discriminated against in hiring or promotion.
Three philosophies of employee relations: - answer Authoritarian
Legalistic
Humanistic
What is authoritarian management? - answer Minimizes the importance of people,
motivating force is fear. Employees do as they're told or leave
What is legalistic management? - answer Began with the passage of wage and hour
laws. Expanded with Civil rights act of 1964. Interact with employees out of a strict
regard for employee rights
Humanistic management - answer Well treated employees dealt fairly and equitably.
Better producers and more loyal
Key innovators of scientific management - answer Frederick W. Taylor, Frank and Lillian
Gilbreth, Henry L. Gantt and Frank Bunker
Goal of scientific management - answerEfficiency
Scientific Management: - answerFocus on process and production while ignoring
people.
Made contributions to american industrial assembly lines.
Strengthened production centered management
Job Organization: - answerRepetitive work is dominant.
Well organized jobs.
Management focus is process and output.
Success depends on economic motives
Cooperative Motivation: - answerLoosely organized.
Management is people centered
Success derives on individual enthusiasm and motivation
Douglas McGregor Theory X: - answerEmployees are indifferent, passive, and resistant
to organizational needs. Supervisors constantly control workers
Theory Y: - answerOpposite of Theory X. People are not passive or resistant. Managers
responsible for helping people recognize and develop characteristics
Civil Rights act of 1964: - answerUnemployment compensation benefits.
Applicants cannot be discriminated against in hiring or promotion.
