Exam (elaborations) SYSTEM ANALYSIS AND DESIGN METHODS all chapters QUESTIONS AND CORRECT ANSWERS

TEST BANK FOR SYSTEM ANALYSIS AND DESIGN
METHODS 7TH EDITION BY WHITTEN & BENTLY




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, Chapter 1 The Context of Systems Analysis and Design Methods
TEST BANK FFOR SYSTEM ANALYSIS AND DESIGN METHODS 7TH EDITION BY WHITTEN & BENTLY


Chapter 1 The Context of Systems Analysis and Design Methods

True/False Questions

1. An information system is an arrangement of people, data, processes, and information
technology that interact to collect, process, store, and provide as output the information
needed to support the organization.

BEST ANS:True Page: 6 LOD: Easy

2. An information system must have computer hardware and software to be valid.

BEST ANS:False Page: 6 LOD: Medium
Rationale: An information system is an arrangement of people, data, processes, and
information technology that interact to collect, process, store, and provide as output the
information needed to support the organization

3. A management information system can use data provided by a transaction processing system.

BEST ANS:True Page: 6 LOD: Easy

4. Decision support systems are tailored to the unique information needs of executives.

BEST ANS:False Page: 7 LOD: Easy

5. Communication and collaboration systems enhance communication between people both
inside and outside of the organization.

BEST ANS:True Page: 7 LOD: Easy

6. Upper management people typically are the direct users of transaction processing
systems.

BEST ANS:False Page: 6-7 LOD: Medium
Rationale: Upper management people generally use only DSS and EIS.

7. A stakeholder for an information system is a technical employee working on the systems
analysis and design.

BEST ANS:False Page: 7 LOD: Easy
Rationale: A stakeholder can be anyone who has an interest in the information system.




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, 8. The stakeholders for information systems can be broadly classified into five groups: system
owners, system users, system designers, system builders, and system analysts/project
managers.

BEST ANS:True Page: 7-11 LOD: Easy

9. An information worker is a person whose jobs include the creation, collection,
processing, distribution and use of information.

BEST ANS:True Page: 7 LOD: Easy

10. System owners are the information system's sponsors and chief advocates, usually
responsible for funding the project to develop, operate and maintain the information system.

BEST ANS:True Page: 7-8 LOD: Easy

11. System users are concerned with the functionality the system provides to their jobs and the
system's ease of learning and ease of use.

BEST ANS:True Page: 7 LOD: Easy

12. Internal system users are employees of the businesses for which most information
systems are built.

BEST ANS:True Page: 9 LOD: Easy

13. External system users can include employees of the organization.

BEST ANS:True Page: 9 LOD: Easy

14. System designers are technology specialists for information systems.

BEST ANS:True Page: 10 LOD: Easy

15. A system builder is a technical specialist who constructs information systems and
components based on the design specifications generated by the system designers.

BEST ANS:True Page: 10 LOD: Easy

16. An applications programmer is an example of a system designer.

BEST ANS:False Page: 10 LOD: Easy




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, Chapter 1 The Context of Systems Analysis and Design Methods


17. A system analyst is a specialist who studies problems and needs of an organization to
determine how people, data, processes, and information technology can best accomplish
improvements for their business.

BEST ANS:True Page: 11 LOD: Easy

18. System owners are more concerned with the costs and benefits of an information system,
while system users are more concernedwiththe functionality of the system.

BEST ANS:True Page: 7 LOD: Medium

19. Clerical andservice workers perform most ofthe day-to-day transaction processing in the
average business.

BEST ANS:True Page: 9 LOD: Easy

20. Clerical andservice workers consist largely ofbusiness and industrial specialists who perform
highly skilled and specialized work.

BEST ANS:False Page: 9 LOD: Easy
Rationale: Technical and professional staff consists largely ofbusiness andindustrial specialists
who perform highly skilled and specialized work. Clerical and service workers perform most of
the day-to-day transaction processing in the average business.

21. Supervisors are decision makers who tend to focus on day-to-day management issues.

BEST ANS:True Page: 9 LOD: Easy

22. Executive managers are decision makers whotend to focusonoverall business
performance and strategic or long-term planning and problem solving.

BEST ANS:True Page: 9 LOD: Easy

23. Middle managers are concerned with the day-to-day management issues.

BEST ANS:False Page: 9 LOD: Medium
Rationale: Supervisors are concerned with the day-to-day management issues, while Middle
Managers are concerned with the short-term, tactical management plans and problem
solving.




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