teex Questions and Answers Already Graded
Teletypewriter (TTY) is a device that is used with a __________________
to communicate with persons with hearing disabilities or speech disabilities.
Ans: Telephone
To communicate by TTY, TTY equipment is needed for
__________________
Ans: both parties
When a standard TTY is used, both parties involved in the conversation must
take turns sending and receiving because
Ans: communication can only occur in one direction at a time
of the ADA requires that telephone emergency service systems be compatible
with all codes used for TTY communications.
Ans: Title II
Receives characters in ALL CAPITAL LETTERS and transmits
Ans: Thermal Printer
Holds the handset, the audio to the right, and the speaker to the left
Ans: Acoustic Coupler
Keyboard
© Get it right 2025 Getaway - Stuvia US All rights reserved
,Ans: conversation, dialing and shortcut components function from the
keyboard
Moves cursor one space forward
Ans: Space Bar
Usually lighted upper-case letters will appear on the display
Ans: Message Display
The American with Disabilities Act (ADA) requires that all PSAPs provide
__________________ and __________________ access to their services
for people with disabilities who use TTYs
Ans: direct; equal
means that PSAPs must directly receive TTY calls without relying on an
outside relay service or third-party services
Ans: Direct Access
Access must be equal in terms of __________________. Select all that apply
Ans: Response Time,
response quality,
hours of operation;
all other features offered (ANI, ALI, and automatic call distribution)
Direct and equal access must be provided to all emergency services, including
__________________. Select all that apply
© Get it right 2025 Getaway - Stuvia US All rights reserved
,Ans: Police,
fire,
ambulance,
emergency poison control information;
other available emergency services
Primary and secondary PSAPs have __________________ responsibilities
under the ADA
Ans: the same
Multiple call-taking positions share one TTY or TTY-compatible equipment
within PSAP is a non-compliance with
Ans: Equal access
Why is each call-taking position required to have its own TTY equipment?
Select all that apply
Ans: Call takers with their own equipment can handle TTY calls as efficiently
and effectively as voice calls;
Each call taker must have his or her own TTY equipment to be able to query
every silent, open line as a potential TTY call;
Call takers that have only one TTY have significant difficulties handling TTY calls
as quickly as voice calls;
Sharing a TTY among several call takers may result in undue delay in obtaining
the TTY and connecting it to the answering position
© Get it right 2025 Getaway - Stuvia US All rights reserved
, Transferring a TTY call from a non-TTY capable answering position to a TTY-
dedicated position may result in
Ans: the call being disconnected,
undue delay;
loss of ANI and ALI information
The best way to TTY test is to implement an __________________ testing
program that should be __________________ and should cover each call
taker and each position
Ans: internal; unannounced
There are two types of test calls:
Calls in which the caller introduces the call by transmitting TTY tones
__________________
Ans: Silent, open-line calls - no tones
In conventional radio system, each user group is __________________
assigned a fixed frequency or a set of frequencies
Ans: permanently
Trunked radio systems typically allocate __________________ or more talk
groups (logical channels) to a particular radio frequency channel
Ans: 20
All of the following are advantages to a trunked radio system EXCEPT
Ans: The most basic radio communications system
Portable radios usually contain __________________. Select all that apply.
© Get it right 2025 Getaway - Stuvia US All rights reserved
Teletypewriter (TTY) is a device that is used with a __________________
to communicate with persons with hearing disabilities or speech disabilities.
Ans: Telephone
To communicate by TTY, TTY equipment is needed for
__________________
Ans: both parties
When a standard TTY is used, both parties involved in the conversation must
take turns sending and receiving because
Ans: communication can only occur in one direction at a time
of the ADA requires that telephone emergency service systems be compatible
with all codes used for TTY communications.
Ans: Title II
Receives characters in ALL CAPITAL LETTERS and transmits
Ans: Thermal Printer
Holds the handset, the audio to the right, and the speaker to the left
Ans: Acoustic Coupler
Keyboard
© Get it right 2025 Getaway - Stuvia US All rights reserved
,Ans: conversation, dialing and shortcut components function from the
keyboard
Moves cursor one space forward
Ans: Space Bar
Usually lighted upper-case letters will appear on the display
Ans: Message Display
The American with Disabilities Act (ADA) requires that all PSAPs provide
__________________ and __________________ access to their services
for people with disabilities who use TTYs
Ans: direct; equal
means that PSAPs must directly receive TTY calls without relying on an
outside relay service or third-party services
Ans: Direct Access
Access must be equal in terms of __________________. Select all that apply
Ans: Response Time,
response quality,
hours of operation;
all other features offered (ANI, ALI, and automatic call distribution)
Direct and equal access must be provided to all emergency services, including
__________________. Select all that apply
© Get it right 2025 Getaway - Stuvia US All rights reserved
,Ans: Police,
fire,
ambulance,
emergency poison control information;
other available emergency services
Primary and secondary PSAPs have __________________ responsibilities
under the ADA
Ans: the same
Multiple call-taking positions share one TTY or TTY-compatible equipment
within PSAP is a non-compliance with
Ans: Equal access
Why is each call-taking position required to have its own TTY equipment?
Select all that apply
Ans: Call takers with their own equipment can handle TTY calls as efficiently
and effectively as voice calls;
Each call taker must have his or her own TTY equipment to be able to query
every silent, open line as a potential TTY call;
Call takers that have only one TTY have significant difficulties handling TTY calls
as quickly as voice calls;
Sharing a TTY among several call takers may result in undue delay in obtaining
the TTY and connecting it to the answering position
© Get it right 2025 Getaway - Stuvia US All rights reserved
, Transferring a TTY call from a non-TTY capable answering position to a TTY-
dedicated position may result in
Ans: the call being disconnected,
undue delay;
loss of ANI and ALI information
The best way to TTY test is to implement an __________________ testing
program that should be __________________ and should cover each call
taker and each position
Ans: internal; unannounced
There are two types of test calls:
Calls in which the caller introduces the call by transmitting TTY tones
__________________
Ans: Silent, open-line calls - no tones
In conventional radio system, each user group is __________________
assigned a fixed frequency or a set of frequencies
Ans: permanently
Trunked radio systems typically allocate __________________ or more talk
groups (logical channels) to a particular radio frequency channel
Ans: 20
All of the following are advantages to a trunked radio system EXCEPT
Ans: The most basic radio communications system
Portable radios usually contain __________________. Select all that apply.
© Get it right 2025 Getaway - Stuvia US All rights reserved
