WGU D072 Fundamentals for Success In
Business Exam With 100% Correct
Answers
Ability - CORRECT ANSWER-Possession of the means to do something
Active Listening - CORRECT ANSWER-Giving the sender full, undisrupted
attention
with the intention of fully receiving his or her message
Aggressive Communicator - CORRECT ANSWER-Forceful communication style often
carried out in a loud and hostile manner
Assertive communicator - CORRECT ANSWER-Productive communication style used
by those who express their ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) - CORRECT ANSWER-A theory holding that (1)
Individuals are attracted to organization whose members are similar to themselves in
terms of personality, values, interests and other attribute; (2) organizations are more
likely to select those who possess knowledge, skills, and abilities similar to the ones
their existing members possess; and (3) over time, those who do not fit in well are more
likely to leave
Attrition - CORRECT ANSWER-The unpredictable and uncontrollable but
normal
reduction of work force due to resignations, retirement, sickness, or death
Autocratic Style - CORRECT ANSWER-Leadership style that keeps close control over
subordinates and does not seek much input from others
Barrier to Effective Communication - CORRECT ANSWER-Factor that prevents the
receiver from receiving and understanding the message accurately
,Behavioral Event Interviews - CORRECT ANSWER-Guided interview questions where
individuals describe their thoughts and feelings during specific situations and a coach
helps establish a development plan
Channel - CORRECT ANSWER-Means of passing information from sender to recipient,
such as via face-to-face meeting or telephone calls
Code of Ethics - CORRECT ANSWER-Guide that publicly sets out an organization's key
values and ethical obligations
Coercive power - CORRECT ANSWER-Ability to take something away or punish
someone for noncompliance
Communication - CORRECT ANSWER-Sharing understanding and meanings via oral,
nonverbal, and written
forms
Communication Style - CORRECT ANSWER-Dominant way in which an
individual
interacts and exchanges information with others
Consideration - CORRECT ANSWER-The relationship oriented between behaviors of a
leader
Corporate Culture - CORRECT ANSWER-The attitudes, values, and standards of
behavior that distinguishes one organization form another
Corporate Social Responsibility (CSR) - CORRECT ANSWER-Philosophy in which a
company voluntarily engages in actions that benefit society, be it economically, socially,
politically, or environmentally
Cultutal Diversity - CORRECT ANSWER-The existence of a variety of cultural or ethnic
groups within a
workplace
CVF Model - CORRECT ANSWER-Framework for assessing organizational culture and
organizational
dynamics
, Design Thinking - CORRECT ANSWER-A method of problem-solving strategy wherein
the data collected are expressed visually in order to create new strategies, ways, and
methods to solve problems, create opportunities or strengthen weaknesses
Effective Communication - CORRECT ANSWER-When information transmitted
is
interpreted by the receiver in the way it was intended by the sender
Emotional Intelligence - CORRECT ANSWER-The capacity to be aware of controls and
express one's emotions, and to handle interpersonal relationships judiciously and
empathetically
Emotional Quotient (EQ) - CORRECT ANSWER-The level of a person's emotional
intelligence, often as represented by a score in a standardized test
Empathy - CORRECT ANSWER-Being attuned and sensitive to the emotional state of
others
Employee-Member-Centered Behaviors - CORRECT ANSWER-Behaviors that focus on
supporting
employees
Ethics - CORRECT ANSWER-Principles that serve as a guide about how to behave
Expert Power - CORRECT ANSWER-Power based on knowledge and special skill or
experience
Formal Leaders - CORRECT ANSWER-A person who is officially designated as the
leader of a group
Greenwashing - CORRECT ANSWER-When organizations carry about CSR missions
in an inauthentic way, using them to increase publicity rather than to spur real change
Idealized influence - CORRECT ANSWER-Form of transformational leadership in which
a leader models behaviors and attitudes that subordinates choose to emulate
Illegal-Ethical - CORRECT ANSWER-Dilemma in which the ethical choice would be in
violation of established laws
Business Exam With 100% Correct
Answers
Ability - CORRECT ANSWER-Possession of the means to do something
Active Listening - CORRECT ANSWER-Giving the sender full, undisrupted
attention
with the intention of fully receiving his or her message
Aggressive Communicator - CORRECT ANSWER-Forceful communication style often
carried out in a loud and hostile manner
Assertive communicator - CORRECT ANSWER-Productive communication style used
by those who express their ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) - CORRECT ANSWER-A theory holding that (1)
Individuals are attracted to organization whose members are similar to themselves in
terms of personality, values, interests and other attribute; (2) organizations are more
likely to select those who possess knowledge, skills, and abilities similar to the ones
their existing members possess; and (3) over time, those who do not fit in well are more
likely to leave
Attrition - CORRECT ANSWER-The unpredictable and uncontrollable but
normal
reduction of work force due to resignations, retirement, sickness, or death
Autocratic Style - CORRECT ANSWER-Leadership style that keeps close control over
subordinates and does not seek much input from others
Barrier to Effective Communication - CORRECT ANSWER-Factor that prevents the
receiver from receiving and understanding the message accurately
,Behavioral Event Interviews - CORRECT ANSWER-Guided interview questions where
individuals describe their thoughts and feelings during specific situations and a coach
helps establish a development plan
Channel - CORRECT ANSWER-Means of passing information from sender to recipient,
such as via face-to-face meeting or telephone calls
Code of Ethics - CORRECT ANSWER-Guide that publicly sets out an organization's key
values and ethical obligations
Coercive power - CORRECT ANSWER-Ability to take something away or punish
someone for noncompliance
Communication - CORRECT ANSWER-Sharing understanding and meanings via oral,
nonverbal, and written
forms
Communication Style - CORRECT ANSWER-Dominant way in which an
individual
interacts and exchanges information with others
Consideration - CORRECT ANSWER-The relationship oriented between behaviors of a
leader
Corporate Culture - CORRECT ANSWER-The attitudes, values, and standards of
behavior that distinguishes one organization form another
Corporate Social Responsibility (CSR) - CORRECT ANSWER-Philosophy in which a
company voluntarily engages in actions that benefit society, be it economically, socially,
politically, or environmentally
Cultutal Diversity - CORRECT ANSWER-The existence of a variety of cultural or ethnic
groups within a
workplace
CVF Model - CORRECT ANSWER-Framework for assessing organizational culture and
organizational
dynamics
, Design Thinking - CORRECT ANSWER-A method of problem-solving strategy wherein
the data collected are expressed visually in order to create new strategies, ways, and
methods to solve problems, create opportunities or strengthen weaknesses
Effective Communication - CORRECT ANSWER-When information transmitted
is
interpreted by the receiver in the way it was intended by the sender
Emotional Intelligence - CORRECT ANSWER-The capacity to be aware of controls and
express one's emotions, and to handle interpersonal relationships judiciously and
empathetically
Emotional Quotient (EQ) - CORRECT ANSWER-The level of a person's emotional
intelligence, often as represented by a score in a standardized test
Empathy - CORRECT ANSWER-Being attuned and sensitive to the emotional state of
others
Employee-Member-Centered Behaviors - CORRECT ANSWER-Behaviors that focus on
supporting
employees
Ethics - CORRECT ANSWER-Principles that serve as a guide about how to behave
Expert Power - CORRECT ANSWER-Power based on knowledge and special skill or
experience
Formal Leaders - CORRECT ANSWER-A person who is officially designated as the
leader of a group
Greenwashing - CORRECT ANSWER-When organizations carry about CSR missions
in an inauthentic way, using them to increase publicity rather than to spur real change
Idealized influence - CORRECT ANSWER-Form of transformational leadership in which
a leader models behaviors and attitudes that subordinates choose to emulate
Illegal-Ethical - CORRECT ANSWER-Dilemma in which the ethical choice would be in
violation of established laws
