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BOP Test Guide / Test 2 Questions and
Correct Answers/ Latest Update / Already
Graded
Three responsibilities as a correctional worker
Ans: Ensure the safety of persons and property
Establish order
Maitain security
In order to meet your responsibilities you may have to:
Ans: 1. Intervene
2. Take responsibility for resolving the situation
3. Get both sides of the story
In chapter (Listening and Responding) you learned how to:
Ans: Recognize how to show someone you are paying attention
Recognize the difference between effective paraphrasing and
reflecting techniques and give examples of each
Identify effective listening and responding techniques
All rights reserved © 2025/ 2026 |
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Listening: Problem-solving or Sizing-up requires at least two things as
a listener
Ans: Concentrate closely on the person who is talking
Communicate your attention to the person
What are the four main points to remember about Communicating
attention while you listen.
Ans: 1. Maintain Eye Contact
2. Attentive Posture, Positioning, and Body Language.
3. Follow the Speaker Verbally
4. Use Silence Effectively
Three overall body language tips.
Ans: Sit or lean forward
Keep Still
Be aware of the look on your face
Two ways of using silence effectively
Ans: Let yourself be quiet
Let the speaker be quiet sometimes
All rights reserved © 2025/ 2026 |
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Name the two techniques that involve Responding
Ans: 1. Paraphrasing
2. Reflecting
When Paraphrasing the Words
Ans: 1. Determine the Basic Message
2. Rephrase the Key Content
Two parts of Reflecting
Ans: 1. Identify the Basic Feelings
2. Capture the specific mood and feeling in the words and
reflect them back to the speaker.
4 conditions that may lead to a hostage situation
Ans: 1. Crime in Progress
2. Riot or Mob Action
3. Inmate Grievance
4. Individual Action
All rights reserved © 2025/ 2026 |
BOP Test Guide / Test 2 Questions and
Correct Answers/ Latest Update / Already
Graded
Three responsibilities as a correctional worker
Ans: Ensure the safety of persons and property
Establish order
Maitain security
In order to meet your responsibilities you may have to:
Ans: 1. Intervene
2. Take responsibility for resolving the situation
3. Get both sides of the story
In chapter (Listening and Responding) you learned how to:
Ans: Recognize how to show someone you are paying attention
Recognize the difference between effective paraphrasing and
reflecting techniques and give examples of each
Identify effective listening and responding techniques
All rights reserved © 2025/ 2026 |
, Page |2
Listening: Problem-solving or Sizing-up requires at least two things as
a listener
Ans: Concentrate closely on the person who is talking
Communicate your attention to the person
What are the four main points to remember about Communicating
attention while you listen.
Ans: 1. Maintain Eye Contact
2. Attentive Posture, Positioning, and Body Language.
3. Follow the Speaker Verbally
4. Use Silence Effectively
Three overall body language tips.
Ans: Sit or lean forward
Keep Still
Be aware of the look on your face
Two ways of using silence effectively
Ans: Let yourself be quiet
Let the speaker be quiet sometimes
All rights reserved © 2025/ 2026 |
, Page |3
Name the two techniques that involve Responding
Ans: 1. Paraphrasing
2. Reflecting
When Paraphrasing the Words
Ans: 1. Determine the Basic Message
2. Rephrase the Key Content
Two parts of Reflecting
Ans: 1. Identify the Basic Feelings
2. Capture the specific mood and feeling in the words and
reflect them back to the speaker.
4 conditions that may lead to a hostage situation
Ans: 1. Crime in Progress
2. Riot or Mob Action
3. Inmate Grievance
4. Individual Action
All rights reserved © 2025/ 2026 |
