NSHC Exam – Questions With Applicable Solutions
HC Delivery Trends Correct Answer - telephonic coaching has edged out
face-face health coaching.
NSHC's Code of Ethics & Standards of Practice Correct Answer - maintain
strict level of privacy and confidentiality, ensures client fully understands
terms of coaching relationship, truthfully identify health coaching
qualifications, non judgemental of client's beliefs, (etc.)
Communication Styles Correct Answer - Direct: talker, expresses
opinions, fast speech, impatient
vs
Indirect: Listens, reserved, slow speech, patient
Supporting: shares feelings, informal speech, contact oriented, active facial
expressions
vs
Controlling: Limited sharing of feelings, formal speech, non-contact preferred,
few facial expressions
RELATER (Supporting/Indirect)
SOCIALIZER (Supporting/Direct)
THINKER (Controlling/Indirect)
DIRECTOR (Controlling/Direct)
Tendencies That Should be Modified & How Correct Answer - RELATER
(resistance to see new opportunities, need to be involved, avoidance of risks)
SOCILIZER (need for approval, tendency to dream, jumping activities)
THINKER (focus on weakness, need for perfection)
DIRECTOR (need to control, low tolerance of other's feelings)
Pitfalls to Avoid Correct Answer - 1. Not finding out what the client
already knows
2. Missing cues that suggest the client's underlyinc concern
3. Pursuing one's own agenda
4. Ignoring the client's beliefs
5. Not seeking the client's perspective
, Cause of a Wandering Mind & How to Avoid Correct Answer - We only
use "evaluative" listening in day-to-day communication. There is too much
time for distraction during converstation. Practice "active listening" by
making a conscious effort.
Strategies When Becoming Distracted Correct Answer - 1. Strive to be
interested
2. Demonstrate empathy
3. Eliminate noise
4. Stay focused on the client
5. Do not interrupt
6. Be attentive to body language
7. Be patient
8. Acknowledge that you hear what is said
9. Seek clarification when needed
10. Keep your emotions in check
How to Enhance the Telephonic Coaching Experience Correct Answer - 1.
Schedule the call
2. Work from an agreed-upon agenda
3. Use active listening skills to enhance call effectiveness
4. Location, location, location
5. Call, just because...
6. Avoid using a speaker phone during a coaching call
7. Avoid mult-tasking
8. Use a script if necessary
Pros and Cons of Telephonic Coaching Correct Answer - (con) Can't see
facial expressions
Characteristics of Types of Learning Correct Answer - Visual (watches the
process, like charts and graphs, likes to draw and doodle)
Auditory (follows spoken directions well, prefers speakers over reading)
Kinesthetic (can't sit for long, likes adventure, takes breaks when studying)
Why Characteristics Matter Correct Answer - Deeper insight to different
ways people learn, and how complex this process can be.
HC Delivery Trends Correct Answer - telephonic coaching has edged out
face-face health coaching.
NSHC's Code of Ethics & Standards of Practice Correct Answer - maintain
strict level of privacy and confidentiality, ensures client fully understands
terms of coaching relationship, truthfully identify health coaching
qualifications, non judgemental of client's beliefs, (etc.)
Communication Styles Correct Answer - Direct: talker, expresses
opinions, fast speech, impatient
vs
Indirect: Listens, reserved, slow speech, patient
Supporting: shares feelings, informal speech, contact oriented, active facial
expressions
vs
Controlling: Limited sharing of feelings, formal speech, non-contact preferred,
few facial expressions
RELATER (Supporting/Indirect)
SOCIALIZER (Supporting/Direct)
THINKER (Controlling/Indirect)
DIRECTOR (Controlling/Direct)
Tendencies That Should be Modified & How Correct Answer - RELATER
(resistance to see new opportunities, need to be involved, avoidance of risks)
SOCILIZER (need for approval, tendency to dream, jumping activities)
THINKER (focus on weakness, need for perfection)
DIRECTOR (need to control, low tolerance of other's feelings)
Pitfalls to Avoid Correct Answer - 1. Not finding out what the client
already knows
2. Missing cues that suggest the client's underlyinc concern
3. Pursuing one's own agenda
4. Ignoring the client's beliefs
5. Not seeking the client's perspective
, Cause of a Wandering Mind & How to Avoid Correct Answer - We only
use "evaluative" listening in day-to-day communication. There is too much
time for distraction during converstation. Practice "active listening" by
making a conscious effort.
Strategies When Becoming Distracted Correct Answer - 1. Strive to be
interested
2. Demonstrate empathy
3. Eliminate noise
4. Stay focused on the client
5. Do not interrupt
6. Be attentive to body language
7. Be patient
8. Acknowledge that you hear what is said
9. Seek clarification when needed
10. Keep your emotions in check
How to Enhance the Telephonic Coaching Experience Correct Answer - 1.
Schedule the call
2. Work from an agreed-upon agenda
3. Use active listening skills to enhance call effectiveness
4. Location, location, location
5. Call, just because...
6. Avoid using a speaker phone during a coaching call
7. Avoid mult-tasking
8. Use a script if necessary
Pros and Cons of Telephonic Coaching Correct Answer - (con) Can't see
facial expressions
Characteristics of Types of Learning Correct Answer - Visual (watches the
process, like charts and graphs, likes to draw and doodle)
Auditory (follows spoken directions well, prefers speakers over reading)
Kinesthetic (can't sit for long, likes adventure, takes breaks when studying)
Why Characteristics Matter Correct Answer - Deeper insight to different
ways people learn, and how complex this process can be.
