WALMART EXAM QUESTIONS AND
ANSWERS ALL CORRECT
If you want to reward the team member who completed the highest percentage of his or
her tasks. Who would you choose? - Answer-Laura (tasks assigned: 44. Tasks
completed: 26)
If you needed to assign a new task that needs to be completed on time, who would you
assign to this task? - Answer-Scott (Tasks assigned: 15. Tasks completed OT: 13)
Which department had the highest productivity during weeks 3 and 4? - Answer-
Department 3 (Upward slop all the way, highest one)
Which department had the best average productivity over the last month? - Answer-
Department 3 (HIGHEST SLOPE)
Why was task F completed on time? - Answer-It was a very easy task. (2 associates on
it, 1 level difficulty, at night)
A cashier asks for your help as a customer/member wants to make a return one day
beyond the return window. You can make some exceptions, but too many will affect
store profits. What would you be most and least likely to do? - Answer-Most: Apologize,
but explain the policy's set timelines for returns. Stick to the policy to protect profits.
Least: Offer store credit for the price of the product. It's still a loss, but will lessen the
impact.
One of your best performing associates has seemed distracted recently, resulting in
declines in sales. You've asked if anything is wrong, and she said everything is fine.
What would you be most and least likely to do? - Answer-Most: Give her specific
examples of where her performance is slipping and ask what you can do to help.
Least: Make her aware if the sales trends, then be patient and give her time to bring her
performance back up to where it was.
Some opening and closing shift associates are upset with how each group is leaving
their areas. They disagree on who is responsible for each task. What would you be
most and least likely to do? - Answer-Most: Create an action plan to improve shift
changes and clarify duties. Ask for feedback on the plan, and hold associates
accountable for sticking to it.
ANSWERS ALL CORRECT
If you want to reward the team member who completed the highest percentage of his or
her tasks. Who would you choose? - Answer-Laura (tasks assigned: 44. Tasks
completed: 26)
If you needed to assign a new task that needs to be completed on time, who would you
assign to this task? - Answer-Scott (Tasks assigned: 15. Tasks completed OT: 13)
Which department had the highest productivity during weeks 3 and 4? - Answer-
Department 3 (Upward slop all the way, highest one)
Which department had the best average productivity over the last month? - Answer-
Department 3 (HIGHEST SLOPE)
Why was task F completed on time? - Answer-It was a very easy task. (2 associates on
it, 1 level difficulty, at night)
A cashier asks for your help as a customer/member wants to make a return one day
beyond the return window. You can make some exceptions, but too many will affect
store profits. What would you be most and least likely to do? - Answer-Most: Apologize,
but explain the policy's set timelines for returns. Stick to the policy to protect profits.
Least: Offer store credit for the price of the product. It's still a loss, but will lessen the
impact.
One of your best performing associates has seemed distracted recently, resulting in
declines in sales. You've asked if anything is wrong, and she said everything is fine.
What would you be most and least likely to do? - Answer-Most: Give her specific
examples of where her performance is slipping and ask what you can do to help.
Least: Make her aware if the sales trends, then be patient and give her time to bring her
performance back up to where it was.
Some opening and closing shift associates are upset with how each group is leaving
their areas. They disagree on who is responsible for each task. What would you be
most and least likely to do? - Answer-Most: Create an action plan to improve shift
changes and clarify duties. Ask for feedback on the plan, and hold associates
accountable for sticking to it.
