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PROSERVE CERTIFICATION EXAM
2025 BRAND NEW ACTUAL EXAM
WITH ANSWERS.
What needs to be on primary ID - correct answer -Have a photo
Have a name
Be government-issued
Include date of birth
Not be expired
Have a unique identifier number; and
Be an original (not a copy)
Accepted forms of primary ID - correct answer -alberta drivers
license
Out of province drivers/operators
Alberta identification card
Passport
Foreign government visa
Firearms possession and acquisition license
NEXUS card
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Certificate of indian status
Ontario health card
Accepted forms of secondary ID - correct answer -birth certificate
Health care cards
Incident log - correct answer -a form or book where you can make
notes to report an unusual or serious event or problem you had
with a customer
When should you use the incident log - correct answer -when sb
is refused service
Fake ID is used
Violence/fight occurs
Refusal to leave
Illegal drug activity
Arranged a safe ride home
Guest is injured/becomes ill
Police or medical help is called
A situation involving illegal liquor happens
You suspect a customer is bootlegging
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A guest tries to take liquor out of the on-premises licensed area
Property is damaged
Other illegal or unusual activities happen
You should try to help an intoxicated customer who vomits in your
workplace - correct answer -true
Licensee staff should call the police if they cannot safely remove
a customer who shows signs of intoxication or causes a
disturbance from their premises - correct answer -true
A group of customers sitting at a table appear to be intoxicated.
You have decided to stop service to them. What is the first thing
you should do? - correct answer -tell coworkers what you are
gonna do
Examples of illegal activity - correct answer -Being in possession
of illegal drugs,
Buying or selling drugs,
Having a gun or other firearm,
Prostitution or pimping, and
PROSERVE CERTIFICATION EXAM
2025 BRAND NEW ACTUAL EXAM
WITH ANSWERS.
What needs to be on primary ID - correct answer -Have a photo
Have a name
Be government-issued
Include date of birth
Not be expired
Have a unique identifier number; and
Be an original (not a copy)
Accepted forms of primary ID - correct answer -alberta drivers
license
Out of province drivers/operators
Alberta identification card
Passport
Foreign government visa
Firearms possession and acquisition license
NEXUS card
, Page | 2
Certificate of indian status
Ontario health card
Accepted forms of secondary ID - correct answer -birth certificate
Health care cards
Incident log - correct answer -a form or book where you can make
notes to report an unusual or serious event or problem you had
with a customer
When should you use the incident log - correct answer -when sb
is refused service
Fake ID is used
Violence/fight occurs
Refusal to leave
Illegal drug activity
Arranged a safe ride home
Guest is injured/becomes ill
Police or medical help is called
A situation involving illegal liquor happens
You suspect a customer is bootlegging
, Page | 3
A guest tries to take liquor out of the on-premises licensed area
Property is damaged
Other illegal or unusual activities happen
You should try to help an intoxicated customer who vomits in your
workplace - correct answer -true
Licensee staff should call the police if they cannot safely remove
a customer who shows signs of intoxication or causes a
disturbance from their premises - correct answer -true
A group of customers sitting at a table appear to be intoxicated.
You have decided to stop service to them. What is the first thing
you should do? - correct answer -tell coworkers what you are
gonna do
Examples of illegal activity - correct answer -Being in possession
of illegal drugs,
Buying or selling drugs,
Having a gun or other firearm,
Prostitution or pimping, and
