DEVOTED AGENT CERTIFICATION EXAM
Which answer best describes some of the extra benefits offered on Devoted Health plans?
-Money to use on wellness items, Silver Sneakers, Devoted dollars for preventive care
-All of these are extra benefits, plus more....
-Hearing aid coverage and vision benefits
-Food and Utility card and Dental benefits - ANSWERS-All of these are extra benefits, plus
more....
What can Devoted Health members expect after enrollment?
-Welcome call, welcome Kit with ID card and mailed full directory and formulary.
-Welcome text message, if the individual has transition needs a welcome call and a welcome
kit with ID card and benefit guide.
-All of these can be expected for all new Devoted Health members after enrollment
-Welcome kit with ID card and a mailed evidence of coverage. - ANSWERS-Welcome text
message, if the individual has transition needs a welcome call and a welcome kit with ID card
and benefit guide.
, Mrs. Davis is a Devoted Health HMO member and on March 21st calls Angie her Devoted
sales agent stating that she wants to switch her primary care physician (PCP). What can
Angie tell Mrs. Davis?
-That she must first get a letter signed by her current PCP agreeing for her to switch and
then a second letter from the new PCP who she wants to see in order for Devoted to
approve the change
-She can call her Devoted Guide Team and they would be happy to assist her in choosing a
new one to be effective the beginning of April.
-That Devoted never allows members to change PCPs.
-That she can only change her PCP during the annual enrollment period and will have to wait
until then to do so. - ANSWERS-She can call her Devoted Guide Team and they would be
happy to assist her in choosing a new one to be effective the beginning of April.
Devoted Health HMO members...
-Must choose an in-network primary care physician at the time of enrollment.
-Can choose a non-participating doctor as their primary care physician.
-Can choose a specialist to be their primary care physician.
-Can never change their primary care physician once they have chosen one. - ANSWERS-
Must choose an in-network primary care physician at the time of enrollment.
Mrs. Carson is a worrier and admits that she is often confused when it comes to navigating
her health plan and the healthcare system. She asks Joyce, her Devoted Sales Agent, who
Which answer best describes some of the extra benefits offered on Devoted Health plans?
-Money to use on wellness items, Silver Sneakers, Devoted dollars for preventive care
-All of these are extra benefits, plus more....
-Hearing aid coverage and vision benefits
-Food and Utility card and Dental benefits - ANSWERS-All of these are extra benefits, plus
more....
What can Devoted Health members expect after enrollment?
-Welcome call, welcome Kit with ID card and mailed full directory and formulary.
-Welcome text message, if the individual has transition needs a welcome call and a welcome
kit with ID card and benefit guide.
-All of these can be expected for all new Devoted Health members after enrollment
-Welcome kit with ID card and a mailed evidence of coverage. - ANSWERS-Welcome text
message, if the individual has transition needs a welcome call and a welcome kit with ID card
and benefit guide.
, Mrs. Davis is a Devoted Health HMO member and on March 21st calls Angie her Devoted
sales agent stating that she wants to switch her primary care physician (PCP). What can
Angie tell Mrs. Davis?
-That she must first get a letter signed by her current PCP agreeing for her to switch and
then a second letter from the new PCP who she wants to see in order for Devoted to
approve the change
-She can call her Devoted Guide Team and they would be happy to assist her in choosing a
new one to be effective the beginning of April.
-That Devoted never allows members to change PCPs.
-That she can only change her PCP during the annual enrollment period and will have to wait
until then to do so. - ANSWERS-She can call her Devoted Guide Team and they would be
happy to assist her in choosing a new one to be effective the beginning of April.
Devoted Health HMO members...
-Must choose an in-network primary care physician at the time of enrollment.
-Can choose a non-participating doctor as their primary care physician.
-Can choose a specialist to be their primary care physician.
-Can never change their primary care physician once they have chosen one. - ANSWERS-
Must choose an in-network primary care physician at the time of enrollment.
Mrs. Carson is a worrier and admits that she is often confused when it comes to navigating
her health plan and the healthcare system. She asks Joyce, her Devoted Sales Agent, who
