ServiceNow CSA Latest Exam
With Exact Solutions
2025/2026
D. Self-service - Correct Answers-Which of these applications is available to all
users?
A. Change
B. Incident
C. Facilities
D. Self-service
B. My Groups Work - Correct Answers-Which module displays a list of tasks
assigned to a user's group, but not yet assigned to an individual user?
A. My Teams Work
B. My Groups Work
C. My Groups Tasks
D. My Teams Tasks
C. Variable Types - Correct Answers-Multiple choice, single line text, and select
box are what type of elements in ServiceNow?
A. Order Guides
B. Request Types
C. Variable Types
D. Related Lists
C. Javascript - Correct Answers-What is the language used for scripting in
ServiceNow?
A. Java
B. AngularJS
C. Javascript
D. Jelly
D. A map to determine relationships between fields displaying in an import set
to fields in an existing table. - Correct Answers-Which of the following is a
definition for transform maps in ServiceNow?
A. A map that is used to share the history of the incident
,B. A map used to add data to encrypt fields
C. A map used to trigger business rules before the data is queued in the
outbound web service
D. A map to determine relationships between fields displaying in an import set
to fields in an existing table.
C. Now Platform UI - Correct Answers-Which of the following is the primary
way to interact with the applications and data in a ServiceNow instance?
A. Service Portal
B. Workplace
C. Now Platform UI
D. Now Mobile
D. collection of permissions - Correct Answers-A role is a:
A. set of users delegated to perform different tasks
B. collection of tasks
C. set of members to a subscription
D. collection of permissions
E. set of users who share a common purpose
F. individual to whom you have grated access to your ServiceNow instance
A. set of users who share a common purpose - Correct Answers-A group is a:
A. set of users who share a common purpose
B. collection of permissions
C. collection of tasks
D. individual to whom you have granted access to your ServiceNow instance
E. set of members to a subscription
F. set of users delegated to perform different tasks
,C. Application Platform-as-a-Service (aPaaS) - Correct Answers-The Now
Platform is an example of which cloud computing model?
A. Software-as-a-Service (SaaS)
B. Platform-as-a-Service (PaaS)
C. Application Platform-as-a-Service (aPaaS)
D. Infrastructure-as-a-Service (IaaS)
A. Employee
B. Customer
D. Information Technology (IT) - Correct Answers-Which of the following
workflow types does the Now Platform provide?
Select 3 answers from the below options.
A. Employee
B. Customer
C. End User
D. Information Technology (IT)
A. Banner Frame
C. Application Navigator
E. Content Frame - Correct Answers-What are the three main screen elements
of the Now Platform User Interface?
Select 3 answers from the below options.
A. Banner Frame
B. Application Frame
C. Application Navigator
D. Banner Content
E. Content Frame
B. All modules and sections within the Service Desk application
D. Any module with a name containing "services"
Any applications, sections, or modules with the names containing "service" (or
other words containing service, such as services, and serviced) would appear in
the results. In addition, any applications, sections, or modules related to those
containing "service" would also appear. - Correct Answers-Which of the
following would be included in the results when entering "service" in the
Navigation filter?
Select 2 answers from the below options.
A. Only applications with a name containing "service"
B. All modules and sections within the Service Desk application
, C. Only applications, sections and modules with the names containing "service"
D. Any module with a name containing "services"
C. Gear - Correct Answers-What do you select to personalize the system
settings of the Now Platform user interface?
A. Magnifying glass
B. Question mark
C. Gear
D. Logo
A. Drag the breadcrumbs of a filtered list to the Favorites tab.
B. Drag an individual record to the Favorites tab
E. Select the star of its corresponding application or module - Correct Answers-
Which of the following are ways to create a favorite?
Select 3 answers from the below options.
A. Drag the breadcrumbs of a filtered list to the Favorites tab.
B. Drag an individual record to the Favorites tab
C. Select the personalization gear icon.
D. Select the star of its corresponding section
E. Select the star of its corresponding application or module
A. User menu - Correct Answers-What is selected to impersonate another user?
A. User menu
B. Application Navigator
C. System settings
D. Magnifying glass
B. Select the record from the History tab - Correct Answers-You need to go
back to review a record you just looked at recently. What is one of the quickest
ways to navigate back to the same record?
A.Expand every application in the All applications tab
B. Select the record from the History tab
C. Navigate back to its corresponding list
D. Impersonate another user
With Exact Solutions
2025/2026
D. Self-service - Correct Answers-Which of these applications is available to all
users?
A. Change
B. Incident
C. Facilities
D. Self-service
B. My Groups Work - Correct Answers-Which module displays a list of tasks
assigned to a user's group, but not yet assigned to an individual user?
A. My Teams Work
B. My Groups Work
C. My Groups Tasks
D. My Teams Tasks
C. Variable Types - Correct Answers-Multiple choice, single line text, and select
box are what type of elements in ServiceNow?
A. Order Guides
B. Request Types
C. Variable Types
D. Related Lists
C. Javascript - Correct Answers-What is the language used for scripting in
ServiceNow?
A. Java
B. AngularJS
C. Javascript
D. Jelly
D. A map to determine relationships between fields displaying in an import set
to fields in an existing table. - Correct Answers-Which of the following is a
definition for transform maps in ServiceNow?
A. A map that is used to share the history of the incident
,B. A map used to add data to encrypt fields
C. A map used to trigger business rules before the data is queued in the
outbound web service
D. A map to determine relationships between fields displaying in an import set
to fields in an existing table.
C. Now Platform UI - Correct Answers-Which of the following is the primary
way to interact with the applications and data in a ServiceNow instance?
A. Service Portal
B. Workplace
C. Now Platform UI
D. Now Mobile
D. collection of permissions - Correct Answers-A role is a:
A. set of users delegated to perform different tasks
B. collection of tasks
C. set of members to a subscription
D. collection of permissions
E. set of users who share a common purpose
F. individual to whom you have grated access to your ServiceNow instance
A. set of users who share a common purpose - Correct Answers-A group is a:
A. set of users who share a common purpose
B. collection of permissions
C. collection of tasks
D. individual to whom you have granted access to your ServiceNow instance
E. set of members to a subscription
F. set of users delegated to perform different tasks
,C. Application Platform-as-a-Service (aPaaS) - Correct Answers-The Now
Platform is an example of which cloud computing model?
A. Software-as-a-Service (SaaS)
B. Platform-as-a-Service (PaaS)
C. Application Platform-as-a-Service (aPaaS)
D. Infrastructure-as-a-Service (IaaS)
A. Employee
B. Customer
D. Information Technology (IT) - Correct Answers-Which of the following
workflow types does the Now Platform provide?
Select 3 answers from the below options.
A. Employee
B. Customer
C. End User
D. Information Technology (IT)
A. Banner Frame
C. Application Navigator
E. Content Frame - Correct Answers-What are the three main screen elements
of the Now Platform User Interface?
Select 3 answers from the below options.
A. Banner Frame
B. Application Frame
C. Application Navigator
D. Banner Content
E. Content Frame
B. All modules and sections within the Service Desk application
D. Any module with a name containing "services"
Any applications, sections, or modules with the names containing "service" (or
other words containing service, such as services, and serviced) would appear in
the results. In addition, any applications, sections, or modules related to those
containing "service" would also appear. - Correct Answers-Which of the
following would be included in the results when entering "service" in the
Navigation filter?
Select 2 answers from the below options.
A. Only applications with a name containing "service"
B. All modules and sections within the Service Desk application
, C. Only applications, sections and modules with the names containing "service"
D. Any module with a name containing "services"
C. Gear - Correct Answers-What do you select to personalize the system
settings of the Now Platform user interface?
A. Magnifying glass
B. Question mark
C. Gear
D. Logo
A. Drag the breadcrumbs of a filtered list to the Favorites tab.
B. Drag an individual record to the Favorites tab
E. Select the star of its corresponding application or module - Correct Answers-
Which of the following are ways to create a favorite?
Select 3 answers from the below options.
A. Drag the breadcrumbs of a filtered list to the Favorites tab.
B. Drag an individual record to the Favorites tab
C. Select the personalization gear icon.
D. Select the star of its corresponding section
E. Select the star of its corresponding application or module
A. User menu - Correct Answers-What is selected to impersonate another user?
A. User menu
B. Application Navigator
C. System settings
D. Magnifying glass
B. Select the record from the History tab - Correct Answers-You need to go
back to review a record you just looked at recently. What is one of the quickest
ways to navigate back to the same record?
A.Expand every application in the All applications tab
B. Select the record from the History tab
C. Navigate back to its corresponding list
D. Impersonate another user
