ISDS 351 Exam 1 UPDATED Exam
Questions and CORRECT Answers
Which of the following best describes an enterprise system? - CORRECT ANSWER - It
enables the sharing of information across all business functions and all levels of management.
Which of the following systems support the supply chain processes such as order processing,
inventory management, and purchasing? - CORRECT ANSWER - Enterprise resource
planning (ERP)
_____ systems support the sales and marketing processes. - CORRECT ANSWER -
Customer relationship management (CRM)
Which of the following is a step taken by organizations to ensure efficient and effective sharing
of information? - CORRECT ANSWER - Using compatible technologies
In the Unified Theory of Acceptance and Use of Technology, who provides the technical
infrastructure help in learning and using the new technology? - CORRECT ANSWER -
Super user
Which of the following adopter categories is very conservative and highly skeptical of change? -
CORRECT ANSWER - Laggard
John, a product manager, decides to adopt to a new strategy to improve the quality of products
served by his company. He also has the additional responsibility of convincing his team
members to use the new strategy. In the context of innovation adopters, John is an example of
a(n): - CORRECT ANSWER - early adopter
Hackers carry out a denial-of-service attack on an organization's Web site. This leads to the: -
CORRECT ANSWER - inability to continue operations due to a deliberate attack on the
information technology assets.
, Which of the following scenarios best describes the compromise of confidential data regarding
organizational plans, products, or services? - CORRECT ANSWER - Senior executive
loses laptop containing critical data
Increased costs and wasted effort are consequences of: - CORRECT ANSWER - failed
information technology projects.
The _____ of an organization makes long-term decisions and has an ultimate responsibility for
strategic planning. - CORRECT ANSWER - chief executive officer (CEO)
A _____ communicates an organization's overarching aspirations to guide it through changing
objectives, goals, and strategies. - CORRECT ANSWER - vision/mission statement
A _____is used for the analysis of the internal assessment and external environment of the firm -
CORRECT ANSWER - SWOT matrix
Identify a factor that determines the level of competition and long-term profitability of an
industry - CORRECT ANSWER - The threat of new competitors raises the level of
competition.
During which phase of goals-based strategic planning, a multitude of data is gathered about
internal processes and operations, including survey data from customers and suppliers and other
objective assessments of an organization? - CORRECT ANSWER - Analyze situation
phase
_____ may be daunting and perhaps risky, but the challenge of it grabs people in the gut and gets
their juices flowing and creates tremendous forward momentum. Such goals are achieved
through a breakthrough in the organization's products or services. - CORRECT
ANSWER - BHAGs (Big Hairy Audacious Goals)
_____ are easy to understand, easy to track, and contribute real value to the organization. -
CORRECT ANSWER - SMART goals
Questions and CORRECT Answers
Which of the following best describes an enterprise system? - CORRECT ANSWER - It
enables the sharing of information across all business functions and all levels of management.
Which of the following systems support the supply chain processes such as order processing,
inventory management, and purchasing? - CORRECT ANSWER - Enterprise resource
planning (ERP)
_____ systems support the sales and marketing processes. - CORRECT ANSWER -
Customer relationship management (CRM)
Which of the following is a step taken by organizations to ensure efficient and effective sharing
of information? - CORRECT ANSWER - Using compatible technologies
In the Unified Theory of Acceptance and Use of Technology, who provides the technical
infrastructure help in learning and using the new technology? - CORRECT ANSWER -
Super user
Which of the following adopter categories is very conservative and highly skeptical of change? -
CORRECT ANSWER - Laggard
John, a product manager, decides to adopt to a new strategy to improve the quality of products
served by his company. He also has the additional responsibility of convincing his team
members to use the new strategy. In the context of innovation adopters, John is an example of
a(n): - CORRECT ANSWER - early adopter
Hackers carry out a denial-of-service attack on an organization's Web site. This leads to the: -
CORRECT ANSWER - inability to continue operations due to a deliberate attack on the
information technology assets.
, Which of the following scenarios best describes the compromise of confidential data regarding
organizational plans, products, or services? - CORRECT ANSWER - Senior executive
loses laptop containing critical data
Increased costs and wasted effort are consequences of: - CORRECT ANSWER - failed
information technology projects.
The _____ of an organization makes long-term decisions and has an ultimate responsibility for
strategic planning. - CORRECT ANSWER - chief executive officer (CEO)
A _____ communicates an organization's overarching aspirations to guide it through changing
objectives, goals, and strategies. - CORRECT ANSWER - vision/mission statement
A _____is used for the analysis of the internal assessment and external environment of the firm -
CORRECT ANSWER - SWOT matrix
Identify a factor that determines the level of competition and long-term profitability of an
industry - CORRECT ANSWER - The threat of new competitors raises the level of
competition.
During which phase of goals-based strategic planning, a multitude of data is gathered about
internal processes and operations, including survey data from customers and suppliers and other
objective assessments of an organization? - CORRECT ANSWER - Analyze situation
phase
_____ may be daunting and perhaps risky, but the challenge of it grabs people in the gut and gets
their juices flowing and creates tremendous forward momentum. Such goals are achieved
through a breakthrough in the organization's products or services. - CORRECT
ANSWER - BHAGs (Big Hairy Audacious Goals)
_____ are easy to understand, easy to track, and contribute real value to the organization. -
CORRECT ANSWER - SMART goals
