ISDS 351 Exam 2 UPDATED ACTUAL
Exam Questions and CORRECT Answers
Who receives additional training in crowd control to help workers evacuate from a work area?
a. Administrative officer
b. floor warden
c. supervisor
d. manager - CORRECT ANSWER - b. floor warden
Patrick, a senior manager, has decided to promote one of his team members as an associate
mentor based on her skill and hard work. Which stage in the Plan-Do-Check-Act (PDCA) model
corresponds to this scenario?
a. plan step
b. act step
c. do step
d. check step - CORRECT ANSWER - c. Do step
Spivy Tech, a software firm, has decided to change one of its services to effectively meet its
customer expectations. In the context of Information Technology Infrastructure Library (ITIL),
identify the phase of the service life cycle that ensures that the changed services are designed
effectively to meet customer expectations.
a. Service operation
b. Service transition
c. Service strategy
d. Service design - CORRECT ANSWER - d. Service design
The scope of a full _____ addresses the health and safety of all workers.
a. business continuity plan
b. business initiation plan
c. business improvement plan
, d. business valuation plan - CORRECT ANSWER - a. business continuity plan
Which act identifies the U.S. taxpayers who hold financial assets in non-U.S. financial
institutions and offshore accounts?
a. Foreign Corrupt Practices Act
b. Basel II Tax Accord
c. U.S. Senate Bill Act
d. Foreign Account Tax Compliance Act - CORRECT ANSWER - d. Foreign Account
Tax Compliance Act
Which of the following best describes the "AA" priority business function of a firm?
a. this business function is critical to the operation of the firm and cannot be unavailable for more
than a few hours without causing sever problems
b. this business function, while significant, can be unavailable for up to a few days without
causing severe problems
c. this business function can be unavailable for several days in times of a major disaster without
causing major problems
d. this business function is extremely critical to the operation of the firm and cannot be
unavailable for more than a few minutes without causing severe problems - CORRECT
ANSWER - a. this business function is critical to the operation of the firm and cannot be
unavailable for more than a few hours without causing severe problems
Which of the following best describes the role of an emergency response team in the disaster
recovery team?
a. they assess the extent of the damage and decide if or when it may be safe to reenter the
affected work area
b. they recommend whether the disaster recovery plan needs to be put into effect or not
c. they gather and analyze the data needed to make decisions and direct the work of the
emergency response team and business recovery team
d. they help save lives and contain the impact of the disaster - CORRECT ANSWER - d.
they help save lives and contain the impact of the disaster
Exam Questions and CORRECT Answers
Who receives additional training in crowd control to help workers evacuate from a work area?
a. Administrative officer
b. floor warden
c. supervisor
d. manager - CORRECT ANSWER - b. floor warden
Patrick, a senior manager, has decided to promote one of his team members as an associate
mentor based on her skill and hard work. Which stage in the Plan-Do-Check-Act (PDCA) model
corresponds to this scenario?
a. plan step
b. act step
c. do step
d. check step - CORRECT ANSWER - c. Do step
Spivy Tech, a software firm, has decided to change one of its services to effectively meet its
customer expectations. In the context of Information Technology Infrastructure Library (ITIL),
identify the phase of the service life cycle that ensures that the changed services are designed
effectively to meet customer expectations.
a. Service operation
b. Service transition
c. Service strategy
d. Service design - CORRECT ANSWER - d. Service design
The scope of a full _____ addresses the health and safety of all workers.
a. business continuity plan
b. business initiation plan
c. business improvement plan
, d. business valuation plan - CORRECT ANSWER - a. business continuity plan
Which act identifies the U.S. taxpayers who hold financial assets in non-U.S. financial
institutions and offshore accounts?
a. Foreign Corrupt Practices Act
b. Basel II Tax Accord
c. U.S. Senate Bill Act
d. Foreign Account Tax Compliance Act - CORRECT ANSWER - d. Foreign Account
Tax Compliance Act
Which of the following best describes the "AA" priority business function of a firm?
a. this business function is critical to the operation of the firm and cannot be unavailable for more
than a few hours without causing sever problems
b. this business function, while significant, can be unavailable for up to a few days without
causing severe problems
c. this business function can be unavailable for several days in times of a major disaster without
causing major problems
d. this business function is extremely critical to the operation of the firm and cannot be
unavailable for more than a few minutes without causing severe problems - CORRECT
ANSWER - a. this business function is critical to the operation of the firm and cannot be
unavailable for more than a few hours without causing severe problems
Which of the following best describes the role of an emergency response team in the disaster
recovery team?
a. they assess the extent of the damage and decide if or when it may be safe to reenter the
affected work area
b. they recommend whether the disaster recovery plan needs to be put into effect or not
c. they gather and analyze the data needed to make decisions and direct the work of the
emergency response team and business recovery team
d. they help save lives and contain the impact of the disaster - CORRECT ANSWER - d.
they help save lives and contain the impact of the disaster
