ISDS 351 Final Exam Study Guide
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Five Components of an Information System - CORRECT ANSWER - Hardware,
Software, Data, Processes, and People.
Hardware - CORRECT ANSWER - Physical devices (computers, servers, input/output
devices).
Software - CORRECT ANSWER - Programs and operating systems that control hardware
and process data.
Data - CORRECT ANSWER - Raw facts used by software to produce information.
Processes - CORRECT ANSWER - Series of steps that produce a product or service.
People - CORRECT ANSWER - Users who interact with the system, from IT staff to end
users.
Key Concept - CORRECT ANSWER - Information systems shift work from people to
technology; increases productivity but makes changes harder to implement.
Goal of Project Communication Management - CORRECT ANSWER - Ensure timely and
appropriate collection, distribution, and storage of project information.
Plan Communications Management - CORRECT ANSWER - Identifying information
needs of stakeholders and deciding how to communicate effectively.
, Manage Communications - CORRECT ANSWER - Creating, collecting, distributing,
storing, and retrieving information.
Monitor Communications - CORRECT ANSWER - Ensuring communication flow meets
stakeholder needs.
Stakeholder Communication - CORRECT ANSWER - Tailor communication styles based
on the audience (e.g., executive summaries vs. detailed reports).
Tools for Communication Management - CORRECT ANSWER - Stakeholder registers,
communication methods (push, pull, interactive), status reports, dashboards.
Barriers to Communication - CORRECT ANSWER - Language, cultural differences,
technical jargon, and misaligned expectations.
Strategies for Effective Communication - CORRECT ANSWER - Regular status
meetings, visual aids (charts/graphs), stakeholder engagement plans.
Ethics - CORRECT ANSWER - Standards of right and wrong used to guide decisions.
Laws vs. Ethics - CORRECT ANSWER - Something can be legal but not ethical.
Corporate Social Responsibility (CSR) - CORRECT ANSWER - Business practices that
benefit society.
Information Ethics - CORRECT ANSWER - Balance between data usage by organizations
and privacy rights of individuals.
Key Laws - CORRECT ANSWER - GDPR (EU), HIPAA (Health), FERPA (Education),
COPPA (Children), CCPA (California Consumer Protection).
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Five Components of an Information System - CORRECT ANSWER - Hardware,
Software, Data, Processes, and People.
Hardware - CORRECT ANSWER - Physical devices (computers, servers, input/output
devices).
Software - CORRECT ANSWER - Programs and operating systems that control hardware
and process data.
Data - CORRECT ANSWER - Raw facts used by software to produce information.
Processes - CORRECT ANSWER - Series of steps that produce a product or service.
People - CORRECT ANSWER - Users who interact with the system, from IT staff to end
users.
Key Concept - CORRECT ANSWER - Information systems shift work from people to
technology; increases productivity but makes changes harder to implement.
Goal of Project Communication Management - CORRECT ANSWER - Ensure timely and
appropriate collection, distribution, and storage of project information.
Plan Communications Management - CORRECT ANSWER - Identifying information
needs of stakeholders and deciding how to communicate effectively.
, Manage Communications - CORRECT ANSWER - Creating, collecting, distributing,
storing, and retrieving information.
Monitor Communications - CORRECT ANSWER - Ensuring communication flow meets
stakeholder needs.
Stakeholder Communication - CORRECT ANSWER - Tailor communication styles based
on the audience (e.g., executive summaries vs. detailed reports).
Tools for Communication Management - CORRECT ANSWER - Stakeholder registers,
communication methods (push, pull, interactive), status reports, dashboards.
Barriers to Communication - CORRECT ANSWER - Language, cultural differences,
technical jargon, and misaligned expectations.
Strategies for Effective Communication - CORRECT ANSWER - Regular status
meetings, visual aids (charts/graphs), stakeholder engagement plans.
Ethics - CORRECT ANSWER - Standards of right and wrong used to guide decisions.
Laws vs. Ethics - CORRECT ANSWER - Something can be legal but not ethical.
Corporate Social Responsibility (CSR) - CORRECT ANSWER - Business practices that
benefit society.
Information Ethics - CORRECT ANSWER - Balance between data usage by organizations
and privacy rights of individuals.
Key Laws - CORRECT ANSWER - GDPR (EU), HIPAA (Health), FERPA (Education),
COPPA (Children), CCPA (California Consumer Protection).
