UPDATED Exam Questions and CORRECT
Answers
Information System - CORRECT ANSWER - Set of interrelated components that work
together to collect, process, store, and disseminate information to support business operations,
data reporting, decision making, and coordination within an organization.
Competitive Advantage - CORRECT ANSWER - Enables an organization to generate
more sales or achieve superior profit margins compared to rivals through cost leadership,
differentiation, or focus.
Leavitt's Diamond - CORRECT ANSWER - A model that explains how an organization's
information system operates within a context of people, technology, infrastructure, and
processes.
Personal Information System - CORRECT ANSWER - Improves individual productivity
in performing stand-alone tasks, such as word processing, presentation, time management, and
spreadsheet software.
Workgroup Information System - CORRECT ANSWER - Supports teamwork and enables
effective collaboration among team members, whether in the same location or dispersed globally.
Enterprise Information System - CORRECT ANSWER - Meets organization-wide
business needs and shares data with other enterprise applications, requiring cross-functional
collaboration.
Interorganizational Information System - CORRECT ANSWER - Enables sharing of
information across organizational boundaries to lower costs, reduce manual effort, and decrease
time to conduct business.
, Value Chain - CORRECT ANSWER - Series of activities that transform inputs into
outputs to increase the value of the input, such as gift wrapping.
Supply Chain - CORRECT ANSWER - Key value chain processes including inbound
logistics, outbound logistics, marketing, and sales, required to deliver the right product to
consumers efficiently.
Strategic Planning - CORRECT ANSWER - Process that helps managers identify
initiatives and projects to achieve organizational objectives, such as Amazon using delivery
drones for competitive advantage.
Certification - CORRECT ANSWER - A process for testing skills and knowledge, with
successful completion resulting in an endorsement.
Computer Incidents - CORRECT ANSWER - Increasing complexity, BYOD policies,
software vulnerabilities, and sophisticated attackers contribute to high computer incidents.
Advanced Persistent Threat - CORRECT ANSWER - Intruder gains network access to
steal data over time, remaining undetected.
Blended Threat - CORRECT ANSWER - Sophisticated threat combining virus, worm, and
trojan horse features into a single payload.
Phishing - CORRECT ANSWER - Fraudulent use of email to obtain personal data from
recipients.
Rootkit - CORRECT ANSWER - Set of programs enabling unauthorized administrator
access to a computer.
Social Engineering - CORRECT ANSWER - Deception to trick individuals into revealing
data for system access.