ISDS 351 MIDTERM 1 CSUF UPDATED
ACTUAL Exam Questions and CORRECT
Answers
Change Management Continuum Model - CORRECT ANSWER - A model that describes
key activities that are needed to build commitment for change.
Decision Support System (DSS) - CORRECT ANSWER - An information system that
employs models and analytic models to help users gain insights into a problem situation,
examine alternative solutions, and recommend an appropriate course of action.
Diffusion of Innovation Theory - CORRECT ANSWER - A theory that explains how a
new idea or product gains acceptance and diffuses (or spreads) through a specific population or
subset of an organization.
Enterprise IT - CORRECT ANSWER - information systems that organizations use to
define structured interactions among their own employees and/or with external customers,
suppliers, gov't agencies & other business partners
Enterprise Systems - CORRECT ANSWER - A system that organizations use to support
their operational and planning functions and to enable the sharing of information across all
business functions and all levels of management.
group IT - CORRECT ANSWER - information systems that improve communications and
support collaboration among members of a workgroup
Information System - CORRECT ANSWER - A system that enables a firm to meet
fundamental objectives, such as increasing revenue, reducing costs, improving decision making,
enhancing customer relationships, and speeding up products' time to market.
Information Technology (IT) - CORRECT ANSWER - All the tools that capture, store,
process, exchange, and use information, including software, hardware, and networks.
,Interorganizational information system - CORRECT ANSWER - An IT system that
supports the flow of data among organizations to achieve shared goals.
IT infrastructure - CORRECT ANSWER - provides platform for supporting all
information systems in the business such has IT hardware, software, and networks.
IT organization - CORRECT ANSWER - The group of employees within an organization
that plans, implements, operates, and supports IT.
Online learning system - CORRECT ANSWER - Any of a number of computer-enhanced
learning techniques, including computer-based simulations, multimedia DVDs, Web-based
learning materials, hypermedia, podcasts, and Webcasts.
personal IT - CORRECT ANSWER - Information systems that improve the productivity
of individual users in performing stand-alone tasks.
Section 404 of the Sarbanes-Oxley Act - CORRECT ANSWER - A federal act that
requires all reports filed with the Securities and Exchange Commission (SEC) to include a signed
statement by the CEO and CFO attesting that the information contained in the reports is accurate.
transaction processing system (TPS) - CORRECT ANSWER - An information system that
captures data from company transactions and other key events, and updates the firm's records,
which are maintained in electronic files or databases.
Unified Theory of Acceptance and Use of Technology - CORRECT ANSWER - A theory
that identifies four key factors that directly determine a user's acceptance and usage of IT—its
usefulness, its ease of use, management expectations around its use, and existence of facilitating
conditions to support it.
web conferencing - CORRECT ANSWER - A way to conduct live meetings or
presentations over the Internet.
,Wiki - CORRECT ANSWER - A collaborative Web site that allows users to edit and
change its content easily and quickly.
Core Values - CORRECT ANSWER - A few widely accepted principles that guide how
people behave and make decisions in an organization.
goal - CORRECT ANSWER - A specific result that must be achieved to reach an
objective.
goals-based strategic planning - CORRECT ANSWER - A multiphase strategic planning
process that begins by performing a situation analysis to identify an organization's strengths,
weaknesses, opportunities, and threats.
intangible benefits - CORRECT ANSWER - A benefit that cannot be measured directly
nor quantified easily in monetary terms.
issues-based strategic planning - CORRECT ANSWER - A strategic planning process that
begins by identifying and analyzing key issues that face the organization, setting strategies to
address those issues, and identifying projects and initiatives that are consistent with the
strategies.
Michael Porter's Five Forces Model - CORRECT ANSWER - A model used to assess the
nature of industry competition; it identifies fundamental factors that determine the level of
competition and long-term profitability of an industry.
Mission Statement - CORRECT ANSWER - A statement that concisely defines the
organization's fundamental purpose for existing.
objective - CORRECT ANSWER - A statement of a compelling business need that an
organization must meet to achieve its vision and mission.
, Organic Strategic Planning - CORRECT ANSWER - A strategic planning process that
defines the organization's vision and values, and then identifies projects and initiatives to achieve
the vision while adhering to the values.
strategic planning - CORRECT ANSWER - A process that helps managers identify
desired outcomes and formulate feasible plans to achieve their objectives by using available
resources and capabilities.
strategy - CORRECT ANSWER - Specific actions that an organization will take to
achieve its vision/mission, objectives, and goals.
Strengths, Weaknesses, Opportunities, Threats (SWOT) matrix - CORRECT ANSWER -
A model used to analyze an organization's internal and external environment; it illustrates what
the firm is doing well, where it can improve, what opportunities are available, and what external
factors threaten the future of the organization.
tangible benefit - CORRECT ANSWER - A benefit that is measured directly and assigned
a monetary value.
vision - CORRECT ANSWER - A concise statement of what the organization intends to
achieve in the future.
vision/mission statement - CORRECT ANSWER - A document that communicates an
organization's overarching aspirations, which form a foundation for making decisions and taking
action.
best practice - CORRECT ANSWER - An optimal way recognized by industry to achieve
a stated goal or objective
charismatic - CORRECT ANSWER - A leadership style in which people
inspire others based on their enthusiasm and
confidence
ACTUAL Exam Questions and CORRECT
Answers
Change Management Continuum Model - CORRECT ANSWER - A model that describes
key activities that are needed to build commitment for change.
Decision Support System (DSS) - CORRECT ANSWER - An information system that
employs models and analytic models to help users gain insights into a problem situation,
examine alternative solutions, and recommend an appropriate course of action.
Diffusion of Innovation Theory - CORRECT ANSWER - A theory that explains how a
new idea or product gains acceptance and diffuses (or spreads) through a specific population or
subset of an organization.
Enterprise IT - CORRECT ANSWER - information systems that organizations use to
define structured interactions among their own employees and/or with external customers,
suppliers, gov't agencies & other business partners
Enterprise Systems - CORRECT ANSWER - A system that organizations use to support
their operational and planning functions and to enable the sharing of information across all
business functions and all levels of management.
group IT - CORRECT ANSWER - information systems that improve communications and
support collaboration among members of a workgroup
Information System - CORRECT ANSWER - A system that enables a firm to meet
fundamental objectives, such as increasing revenue, reducing costs, improving decision making,
enhancing customer relationships, and speeding up products' time to market.
Information Technology (IT) - CORRECT ANSWER - All the tools that capture, store,
process, exchange, and use information, including software, hardware, and networks.
,Interorganizational information system - CORRECT ANSWER - An IT system that
supports the flow of data among organizations to achieve shared goals.
IT infrastructure - CORRECT ANSWER - provides platform for supporting all
information systems in the business such has IT hardware, software, and networks.
IT organization - CORRECT ANSWER - The group of employees within an organization
that plans, implements, operates, and supports IT.
Online learning system - CORRECT ANSWER - Any of a number of computer-enhanced
learning techniques, including computer-based simulations, multimedia DVDs, Web-based
learning materials, hypermedia, podcasts, and Webcasts.
personal IT - CORRECT ANSWER - Information systems that improve the productivity
of individual users in performing stand-alone tasks.
Section 404 of the Sarbanes-Oxley Act - CORRECT ANSWER - A federal act that
requires all reports filed with the Securities and Exchange Commission (SEC) to include a signed
statement by the CEO and CFO attesting that the information contained in the reports is accurate.
transaction processing system (TPS) - CORRECT ANSWER - An information system that
captures data from company transactions and other key events, and updates the firm's records,
which are maintained in electronic files or databases.
Unified Theory of Acceptance and Use of Technology - CORRECT ANSWER - A theory
that identifies four key factors that directly determine a user's acceptance and usage of IT—its
usefulness, its ease of use, management expectations around its use, and existence of facilitating
conditions to support it.
web conferencing - CORRECT ANSWER - A way to conduct live meetings or
presentations over the Internet.
,Wiki - CORRECT ANSWER - A collaborative Web site that allows users to edit and
change its content easily and quickly.
Core Values - CORRECT ANSWER - A few widely accepted principles that guide how
people behave and make decisions in an organization.
goal - CORRECT ANSWER - A specific result that must be achieved to reach an
objective.
goals-based strategic planning - CORRECT ANSWER - A multiphase strategic planning
process that begins by performing a situation analysis to identify an organization's strengths,
weaknesses, opportunities, and threats.
intangible benefits - CORRECT ANSWER - A benefit that cannot be measured directly
nor quantified easily in monetary terms.
issues-based strategic planning - CORRECT ANSWER - A strategic planning process that
begins by identifying and analyzing key issues that face the organization, setting strategies to
address those issues, and identifying projects and initiatives that are consistent with the
strategies.
Michael Porter's Five Forces Model - CORRECT ANSWER - A model used to assess the
nature of industry competition; it identifies fundamental factors that determine the level of
competition and long-term profitability of an industry.
Mission Statement - CORRECT ANSWER - A statement that concisely defines the
organization's fundamental purpose for existing.
objective - CORRECT ANSWER - A statement of a compelling business need that an
organization must meet to achieve its vision and mission.
, Organic Strategic Planning - CORRECT ANSWER - A strategic planning process that
defines the organization's vision and values, and then identifies projects and initiatives to achieve
the vision while adhering to the values.
strategic planning - CORRECT ANSWER - A process that helps managers identify
desired outcomes and formulate feasible plans to achieve their objectives by using available
resources and capabilities.
strategy - CORRECT ANSWER - Specific actions that an organization will take to
achieve its vision/mission, objectives, and goals.
Strengths, Weaknesses, Opportunities, Threats (SWOT) matrix - CORRECT ANSWER -
A model used to analyze an organization's internal and external environment; it illustrates what
the firm is doing well, where it can improve, what opportunities are available, and what external
factors threaten the future of the organization.
tangible benefit - CORRECT ANSWER - A benefit that is measured directly and assigned
a monetary value.
vision - CORRECT ANSWER - A concise statement of what the organization intends to
achieve in the future.
vision/mission statement - CORRECT ANSWER - A document that communicates an
organization's overarching aspirations, which form a foundation for making decisions and taking
action.
best practice - CORRECT ANSWER - An optimal way recognized by industry to achieve
a stated goal or objective
charismatic - CORRECT ANSWER - A leadership style in which people
inspire others based on their enthusiasm and
confidence
