QUESTIONS AND ANSWERS
Human Resource Management - ANS The policies, practices, and systems that
influence/affect employees beliefs, attitudes, and decisions
Human Capital - ANS Creates a competitive advantage by:
-adding value to the organization with experience, judgement, insights, and relationships
-skill set that adds economical value
There is a __________ between having effective policies, practices, and systems within HR and
things like customer satisfaction, profitability, being more innovative, and production -
ANS Direct positive relationship
Sustainable competitive advantage - ANS when an organization does or produces something
that is better than what the competition does; can it be sustained?
Job Analysis - ANS obtaining detailed information about work/tasks people do
-knowledge
-skills
-abilities
-interests
-qualifacations
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, Job Design - ANS Process of answering the question of how should work be designed or
organized so it can be more effective
-group of tasks organized into a job
Recruitment - ANS when an organization seeks to try to attract potentional organizational
members
-online, WOM
-Just the pool of people
Selection - ANS deciding who to offer the job to
Training - ANS planned effort to enable employees to learn job related knowledge, skills, and
abilities to do their job
Human Resource Planning - ANS Involves looking into the future to figure out how many
employees will be needed and what kind of skill sets they will need
Evidence-Based Human Resource - ANS showing a mathematical relationship between things
that happen in HR and other key organizational metrics such as:
-customer satisfaction
-profitability
-safety
-customer retention
--Positively influence?
Corporate Social Responsibility - ANS Involves an organization seeing and considering
shareholders as well as employees, local environments, pollution effects, being more aware of
how much what you do effects major constinuencies
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