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Introduction to IT - C182 - Module
Questions and Answers (Expert Solutions)
Q: Which of the following is a role of IT personnel? Select all that apply.
a. Developing faster computer chips.
b. Repairing copy machines.
c. Processing data into information.
d. Installing, testing, and updating software.
(Module: IT as a Discipline)
ANS 🗹🗹: a. Developing faster computer chips.
c. Processing data into information.
d. Installing, testing, and updating software.
Q:
For each of the following scenarios, indicate if the function described would be
appropriate for individuals who are part of an IT department. Select all that apply.
a. Emily is working on a benefits analysis to justify the need for a new server.
b. Leo is updating his profile located on the company website.
c. Maria is programming a new online form for the company, so they can more quickly
input sales data.
d. Aiko is testing a new network that is connecting the main office with satellite offices in
the area.
(Module: IT as a Discipline)
ANS 🗹🗹: a. Emily is working on a benefits analysis to justify the need for a new
server.
c. Maria is programming a new online form for the company, so they can more
quickly input sales data.
d. Aiko is testing a new network that is connecting the main office with satellite
offices in the area.
Q:
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Which of the following employees would be considered IT personnel?
a. Jeff, who works in human resources screening electronic résumés of potential hires.
b. Maria, a computer programmer who debugs software issues for company users.
c. Yuki, who writes text for client websites.
d. Nadir, who creates marketing plans based on aggregated company data.
(Module: IT as a Discipline)
ANS 🗹🗹: b. Maria, a computer programmer who debugs software issues for
company users.
Q:
Which of the description of duties below would be for a System Administrator?
a. This individual is in charge of ensuring that the network is working properly. Duties
may include connecting devices using cable, configuring individual employee computers,
working with the network hardware, and troubleshooting.
b. This individual has responsibility for developing new software applications to improve
the functionality of an organization's information technology.
c. This individual updates an organization's computer hardware and software, performs
troubleshooting, and maintains the operating system of a computer system.
d. This individual has responsibility for all aspects of an organization's databases and
database management systems.
(Module: IT as a Discipline)
ANS 🗹🗹: c. This individual updates an organization's computer hardware and
software, performs troubleshooting, and maintains the operating system of a
computer system
Q:
Which of the following would NOT be the responsibility of the system administrator?
a. Providing support to users.
b. Installing new hardware and software.
c. Creating new user accounts.
d. Answering e-mails from potential customers.
(Module: IT as a Discipline)
ANS 🗹🗹: d. Answering e-mails from potential customers.
Q:
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Javier starts the day by checking his e-mails. Sandra in payroll would like him to print a
report detailing how much money has been spent on training new employees. She would
like a comparison of the training dollars spent over the last five years. Javier spends the
morning retrieving the appropriate information from the database and e-mails a report to
Sandra. In the afternoon, Javier begins a performance analysis of the new database
management system that he installed last week. He also double-checks that the old data
has properly transferred to the new system. He then develops a list of procedures for
those who work under him so they can also run performance analyses. Finally, he heads
upstairs to the Chief Operating Officer's office to make a brief presentation on the new
database system and how it can be used most effectively.
Which of the following titles most fits Javier's job?
a. Database Administrator.
b.
ANS 🗹🗹: a. Database Administrator.
Q:
Which of the following describes the duties of a web administrator?
a. Ensures firewalls are up to date and researches current security threats.
b. Duties include connecting devices on an organization's network, configuring individual
machines to access the network, working with the network hardware, and
troubleshooting.
c. Designs databases, maintains databases, provides database access to users, selects and
supports database management systems.
d. Duties include maintaining and securing the web server. Also responsible for
troubleshooting the web server.
(Module: IT as a Discipline)
ANS 🗹🗹: d. Duties include maintaining and securing the web server. Also
responsible for troubleshooting the web server.
Q:
Which of the following describe the duties of a security administrator? Select all that
apply.
a. Keeps user account information up to date.
b. Ensures all users have passwords that are properly configured and align with security
policies.
c. Continually monitors the safety and security of the data stored on a computer system.
d. Installs firewalls.
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(Module: IT as a Discipline)
ANS 🗹🗹: b. Ensures all users have passwords that are properly configured and
align with security policies.
c. Continually monitors the safety and security of the data stored on a computer
system.
d. Installs firewalls.
Q:
Which of the following tasks would be handled by IT support personnel? Select all that
apply.
a. Answer general questions about hardware and software use at an organization.
b. Design a new company logo.
c. Train new employees on system log-in protocol.
d. Meet with employees on health plan options.
(Module: IT as a Discipline)
ANS 🗹🗹: a. Answer general questions about hardware and software use at an
organization.
c. Train new employees on system log-in protocol.
Q:
In which of the following scenarios should a user contact a help desk for assistance?
Select all that apply.
a. Sophia is having trouble developing an invitation list using her company's e-mail
program. She is not sure what she is doing wrong.
b. Horatio is having problems inputting his time using the company's new project
management tracking system.
c. Alfonso wants to set up a training for all the emergency room nurses to learn to use the
new computerized physician order entry system.
d. Bella signs up to participate in a training course on how to use the new company e-mail
system.
(Module: IT as a Discipline)
Introduction to IT - C182 - Module
Questions and Answers (Expert Solutions)
Q: Which of the following is a role of IT personnel? Select all that apply.
a. Developing faster computer chips.
b. Repairing copy machines.
c. Processing data into information.
d. Installing, testing, and updating software.
(Module: IT as a Discipline)
ANS 🗹🗹: a. Developing faster computer chips.
c. Processing data into information.
d. Installing, testing, and updating software.
Q:
For each of the following scenarios, indicate if the function described would be
appropriate for individuals who are part of an IT department. Select all that apply.
a. Emily is working on a benefits analysis to justify the need for a new server.
b. Leo is updating his profile located on the company website.
c. Maria is programming a new online form for the company, so they can more quickly
input sales data.
d. Aiko is testing a new network that is connecting the main office with satellite offices in
the area.
(Module: IT as a Discipline)
ANS 🗹🗹: a. Emily is working on a benefits analysis to justify the need for a new
server.
c. Maria is programming a new online form for the company, so they can more
quickly input sales data.
d. Aiko is testing a new network that is connecting the main office with satellite
offices in the area.
Q:
, Page | 2
Which of the following employees would be considered IT personnel?
a. Jeff, who works in human resources screening electronic résumés of potential hires.
b. Maria, a computer programmer who debugs software issues for company users.
c. Yuki, who writes text for client websites.
d. Nadir, who creates marketing plans based on aggregated company data.
(Module: IT as a Discipline)
ANS 🗹🗹: b. Maria, a computer programmer who debugs software issues for
company users.
Q:
Which of the description of duties below would be for a System Administrator?
a. This individual is in charge of ensuring that the network is working properly. Duties
may include connecting devices using cable, configuring individual employee computers,
working with the network hardware, and troubleshooting.
b. This individual has responsibility for developing new software applications to improve
the functionality of an organization's information technology.
c. This individual updates an organization's computer hardware and software, performs
troubleshooting, and maintains the operating system of a computer system.
d. This individual has responsibility for all aspects of an organization's databases and
database management systems.
(Module: IT as a Discipline)
ANS 🗹🗹: c. This individual updates an organization's computer hardware and
software, performs troubleshooting, and maintains the operating system of a
computer system
Q:
Which of the following would NOT be the responsibility of the system administrator?
a. Providing support to users.
b. Installing new hardware and software.
c. Creating new user accounts.
d. Answering e-mails from potential customers.
(Module: IT as a Discipline)
ANS 🗹🗹: d. Answering e-mails from potential customers.
Q:
, Page | 3
Javier starts the day by checking his e-mails. Sandra in payroll would like him to print a
report detailing how much money has been spent on training new employees. She would
like a comparison of the training dollars spent over the last five years. Javier spends the
morning retrieving the appropriate information from the database and e-mails a report to
Sandra. In the afternoon, Javier begins a performance analysis of the new database
management system that he installed last week. He also double-checks that the old data
has properly transferred to the new system. He then develops a list of procedures for
those who work under him so they can also run performance analyses. Finally, he heads
upstairs to the Chief Operating Officer's office to make a brief presentation on the new
database system and how it can be used most effectively.
Which of the following titles most fits Javier's job?
a. Database Administrator.
b.
ANS 🗹🗹: a. Database Administrator.
Q:
Which of the following describes the duties of a web administrator?
a. Ensures firewalls are up to date and researches current security threats.
b. Duties include connecting devices on an organization's network, configuring individual
machines to access the network, working with the network hardware, and
troubleshooting.
c. Designs databases, maintains databases, provides database access to users, selects and
supports database management systems.
d. Duties include maintaining and securing the web server. Also responsible for
troubleshooting the web server.
(Module: IT as a Discipline)
ANS 🗹🗹: d. Duties include maintaining and securing the web server. Also
responsible for troubleshooting the web server.
Q:
Which of the following describe the duties of a security administrator? Select all that
apply.
a. Keeps user account information up to date.
b. Ensures all users have passwords that are properly configured and align with security
policies.
c. Continually monitors the safety and security of the data stored on a computer system.
d. Installs firewalls.
, Page | 4
(Module: IT as a Discipline)
ANS 🗹🗹: b. Ensures all users have passwords that are properly configured and
align with security policies.
c. Continually monitors the safety and security of the data stored on a computer
system.
d. Installs firewalls.
Q:
Which of the following tasks would be handled by IT support personnel? Select all that
apply.
a. Answer general questions about hardware and software use at an organization.
b. Design a new company logo.
c. Train new employees on system log-in protocol.
d. Meet with employees on health plan options.
(Module: IT as a Discipline)
ANS 🗹🗹: a. Answer general questions about hardware and software use at an
organization.
c. Train new employees on system log-in protocol.
Q:
In which of the following scenarios should a user contact a help desk for assistance?
Select all that apply.
a. Sophia is having trouble developing an invitation list using her company's e-mail
program. She is not sure what she is doing wrong.
b. Horatio is having problems inputting his time using the company's new project
management tracking system.
c. Alfonso wants to set up a training for all the emergency room nurses to learn to use the
new computerized physician order entry system.
d. Bella signs up to participate in a training course on how to use the new company e-mail
system.
(Module: IT as a Discipline)
