The communication process - Answers involves a sender, a message, a channel, a receiver, and,
sometimes, feedback.
Communication involves - Answers transferring thoughts from one person's mind to anthers. The people
involved, the accuracy of the message in expressing the sender's thoughts, and the channel used all
affect communication.
Important individual characteristics in communication include - Answers age, education, gender, values,
emotional involvement, self-esteem, and language skills.
To communicate effectively is to be - Answers skilled in the overt and subtle, to make one's intentions
known whether the recipient is deaf, unable to understand english, mentally handicapped, enraged,
under the influence of drugs or alcohol, or simply unfamiliar with normal police procedure.
Skilled officers can - Answers communicate effectively even when they are under tremendous stress.
Nonverbal communication includes - Answers everything other than the actual words spoken in a
message, such as tone, pitch and pacing.
Body language refers to messages conveyed by how a person moves. To test the power of body
language, consider what the following actions say about a person:
Kinesics is the study of - Answers body movement or body language
Many police officers develop an ability to interpret body language called - Answers kinesics, to such an
extent that they can tell when a person is lying or about to become aggressive or flee.
This is what some call a "sixth sense" and it alerts officers when something is not as it appears or when
someone is suspicious, untruthful, afraid or hesitant.
Two critical barriers to communication in a diverse society are - Answers language barriers and cultural
barriers.
Law enforcement officers must be aware of - Answers communication barriers that exist in the United
States' increasingly diverse society.
Dealing effectively with diversity is important to community policing because - Answers community
outreach, communications, trusts, and activism are all necessary to community partnerships, and none
of these can be achieved without accepting - indeed, embracing - diversity: