L&E Chapter 1: Risk Management Questions With
Complete Solutions
14 All patient contacts should be recorded in the dental record,
including cancellations and oral and written communications
including any requests for information. The fundamental
requirement for effective and meaningful dental records is the
implementation of a systematic process of accurate and
complete documentation. Correct Answers 14 a.
Both statements are true.
17. Good risk management practice may call for keeping a
dental record beyond the mandated retention date because dental
records are the best defense in any legal action. Correct
Answers 17 a.Both the statement and reason are correct and
related.
18. Dental record entries that are written should be made in
a.
Number 2 pencil for ease of correction.
b.
red ink to highlight the importance of the information.
c.
blue or black permanent ballpoint ink.
,d.
blue of black erasable ballpoint ink to simplify correction.
Correct Answers c.
blue or black permanent ballpoint ink.
2. A general dental practice may not provide complex oral
surgery procedures for patients, because the clinicians have
determined that extensive risk factors are associated with those
procedures. Correct Answers 2. a.
Both the statement and reason are correct and related.
20. Each of the following statements is true for electronic record
keeping EXCEPT one. Which one is the EXCEPTION?
a.
Electronic record keeping is a common and very acceptable
method of maintaining patient information and should follow the
general documentation guidelines.
b.
Various types of electronic software are on the market and are
not difficult to learn.
c.
Steps must be in place to ensure that the record cannot be
tampered with and that a valid signature is associated with each
entry.
, d.
The guidelines for paper records are different from the
guidelines for electronic records and do not apply to the
electronic record. Correct Answers d.
The guidelines for paper records are different from the
guidelines for electronic records and do not apply to the
electronic record.
24. The dental hygienist uses various levels of communication
skills on a daily basis. The ultimate success of verbal
communication depends on the way the material is presented,
the attitude of the speaker, the tone and volume of voice, and the
degree to which the dental hygienist and patient/colleague are
able and ready to listen effectively. Correct Answers 24. a.
Both statements are true.
25. The attitude and tone with which the spoken words are
presented can have an impact on the effectiveness of the
communication, because judgmental or negative attitudes and
tone can influence the patient's response to the information or
distract the patient from the educational message the dental
hygienist is trying to convey. Correct Answers 25. a.
Both the statement and reason are correct and related.
Complete Solutions
14 All patient contacts should be recorded in the dental record,
including cancellations and oral and written communications
including any requests for information. The fundamental
requirement for effective and meaningful dental records is the
implementation of a systematic process of accurate and
complete documentation. Correct Answers 14 a.
Both statements are true.
17. Good risk management practice may call for keeping a
dental record beyond the mandated retention date because dental
records are the best defense in any legal action. Correct
Answers 17 a.Both the statement and reason are correct and
related.
18. Dental record entries that are written should be made in
a.
Number 2 pencil for ease of correction.
b.
red ink to highlight the importance of the information.
c.
blue or black permanent ballpoint ink.
,d.
blue of black erasable ballpoint ink to simplify correction.
Correct Answers c.
blue or black permanent ballpoint ink.
2. A general dental practice may not provide complex oral
surgery procedures for patients, because the clinicians have
determined that extensive risk factors are associated with those
procedures. Correct Answers 2. a.
Both the statement and reason are correct and related.
20. Each of the following statements is true for electronic record
keeping EXCEPT one. Which one is the EXCEPTION?
a.
Electronic record keeping is a common and very acceptable
method of maintaining patient information and should follow the
general documentation guidelines.
b.
Various types of electronic software are on the market and are
not difficult to learn.
c.
Steps must be in place to ensure that the record cannot be
tampered with and that a valid signature is associated with each
entry.
, d.
The guidelines for paper records are different from the
guidelines for electronic records and do not apply to the
electronic record. Correct Answers d.
The guidelines for paper records are different from the
guidelines for electronic records and do not apply to the
electronic record.
24. The dental hygienist uses various levels of communication
skills on a daily basis. The ultimate success of verbal
communication depends on the way the material is presented,
the attitude of the speaker, the tone and volume of voice, and the
degree to which the dental hygienist and patient/colleague are
able and ready to listen effectively. Correct Answers 24. a.
Both statements are true.
25. The attitude and tone with which the spoken words are
presented can have an impact on the effectiveness of the
communication, because judgmental or negative attitudes and
tone can influence the patient's response to the information or
distract the patient from the educational message the dental
hygienist is trying to convey. Correct Answers 25. a.
Both the statement and reason are correct and related.
