Salesforce Admin Certification Exam Practice Questions / Verified
Salesforce Admin Certification Exam Practice Questions
Questions & Correct Answers / Newest 2025/2026.
Study online at https://quizlet.com/_8bzuac
1. 1. When working on opportunities, sales rep- B. Chatter groups
resentatives at C. Similar
Universal Containers need to understand how opportunities
their peers have successfully managed other
opportunities with comparable products, com-
peting against the same competitors. Which
feature should a system administrator use to
facilitate them? Choose 2 answers
A. Big deal alerts
B. Chatter groups
C. Similar opportunities
D. Opportunity update reminders
2. 2 .A system administrator has created a formu- A. The lead formula field value can
la field on a lead object to calculate a number. be mapped to a number field on the
How can the numerical value be mapped to the account record
account record upon lead conversion?
A. The lead formula field value can be mapped
to a number field on the account record
B. The lead formula field value can be mapped
to a roll-up summary field on the account
record
C. The lead formula field value can be mapped
to a formula field on the account record
D. The lead formula field value can be mapped
to a standard field on the account record
3. 3. Which field type can be used as an external A. Text field
ID? B. Email field
Choose 3: D. Number field
, Salesforce Admin Certification Exam Practice Questions
Study online at https://quizlet.com/_8bzuac
A. Text field For each object that can have custom
B. Email field fields you can set up to three custom
C. URL field text, number, or email fields as exter-
D. Number field nal IDs. An external ID field contains
E. Formula field record identifiers from a system out-
side of Salesforce
Source: https://help.sales-
force.com/apex/HTViewHelpDoc?
id=custom_field_attributes.htm&lan-
guage=en
4. 4. Which schedule type can be defined for a A. Revenue
product? Choose 2: C. Quantity
A. Revenue
B. Production
C. Quantity
D. Forecast
5. 5. Which user is listed in the case history relat- D. The automated case user specified
ed list for case changes made for assignment in the support settings
and escalation rules?
A. The owner of the case when the rule was
triggered
B. The default case owner specified in the as-
signment or escalation rule
C. The user who created the assignment or
escalation rule
D. The automated case user specified in the
support settings
, Salesforce Admin Certification Exam Practice Questions
Study online at https://quizlet.com/_8bzuac
6. 6. What can be transferred from one user to A. Open Activities
another user during a mass transfer of ac- C. Open Cases
count records? E. Closed Cases
Choose 3 answers:
A. Open activities
B. Closed activities
C. Open cases
D. Related custom object records
E. Closed cases
7. 7. A sales user at Universal Containers has up- C. Forecast Category
dated the opportunity stage for an opportuni- D. Probability
ty in the pipeline.
What may be updated as a result of the status
change?
Choose 2 answers
A. Sales quota
B. Amount rating
C. Forecast category
D. Probability
8. 8. What task can a delegated administrator A. Manage users within specified
perform? roles
Choose 3 answers: D. Log in as a user who has granted
A. Manage users within specified roles login access
B. Create new user profiles E. Manage specified custom objects
C. Reset passwords for all users
D. Log in as a user who has granted login ac-
, Salesforce Admin Certification Exam Practice Questions
Study online at https://quizlet.com/_8bzuac
cess
E. Manage specified custom objects
9. 9. Which data can be highlighted in a report A. Grand Totals
using B. Summarized totals
conditional highlighting? C. Data fields
Choose 3 answers:
A. Grand totals
B. Summarized totals
C. Data fields
E. Grouped by field names
F. Summary formula
10. 10. A user received an error message when D. View the log in history
attempting to log into Salesforce. What is the
first step the Salesforce administrator would
take to troubleshoot the problem?
A. Reset the password
B. Unlock the user
C. Change the login IP ranges
D. View the login history
11. 11. The marketing team at Universal Contain- A. Specify a default lead owner
ers use a web to lead form to capture leads
from its website and a lead assignment rule
to assign the leads to the appropriate sales
representatives.
How can a system administrator ensure that all
leads are handled even when they do not meet
the assignment criteria?
Salesforce Admin Certification Exam Practice Questions
Questions & Correct Answers / Newest 2025/2026.
Study online at https://quizlet.com/_8bzuac
1. 1. When working on opportunities, sales rep- B. Chatter groups
resentatives at C. Similar
Universal Containers need to understand how opportunities
their peers have successfully managed other
opportunities with comparable products, com-
peting against the same competitors. Which
feature should a system administrator use to
facilitate them? Choose 2 answers
A. Big deal alerts
B. Chatter groups
C. Similar opportunities
D. Opportunity update reminders
2. 2 .A system administrator has created a formu- A. The lead formula field value can
la field on a lead object to calculate a number. be mapped to a number field on the
How can the numerical value be mapped to the account record
account record upon lead conversion?
A. The lead formula field value can be mapped
to a number field on the account record
B. The lead formula field value can be mapped
to a roll-up summary field on the account
record
C. The lead formula field value can be mapped
to a formula field on the account record
D. The lead formula field value can be mapped
to a standard field on the account record
3. 3. Which field type can be used as an external A. Text field
ID? B. Email field
Choose 3: D. Number field
, Salesforce Admin Certification Exam Practice Questions
Study online at https://quizlet.com/_8bzuac
A. Text field For each object that can have custom
B. Email field fields you can set up to three custom
C. URL field text, number, or email fields as exter-
D. Number field nal IDs. An external ID field contains
E. Formula field record identifiers from a system out-
side of Salesforce
Source: https://help.sales-
force.com/apex/HTViewHelpDoc?
id=custom_field_attributes.htm&lan-
guage=en
4. 4. Which schedule type can be defined for a A. Revenue
product? Choose 2: C. Quantity
A. Revenue
B. Production
C. Quantity
D. Forecast
5. 5. Which user is listed in the case history relat- D. The automated case user specified
ed list for case changes made for assignment in the support settings
and escalation rules?
A. The owner of the case when the rule was
triggered
B. The default case owner specified in the as-
signment or escalation rule
C. The user who created the assignment or
escalation rule
D. The automated case user specified in the
support settings
, Salesforce Admin Certification Exam Practice Questions
Study online at https://quizlet.com/_8bzuac
6. 6. What can be transferred from one user to A. Open Activities
another user during a mass transfer of ac- C. Open Cases
count records? E. Closed Cases
Choose 3 answers:
A. Open activities
B. Closed activities
C. Open cases
D. Related custom object records
E. Closed cases
7. 7. A sales user at Universal Containers has up- C. Forecast Category
dated the opportunity stage for an opportuni- D. Probability
ty in the pipeline.
What may be updated as a result of the status
change?
Choose 2 answers
A. Sales quota
B. Amount rating
C. Forecast category
D. Probability
8. 8. What task can a delegated administrator A. Manage users within specified
perform? roles
Choose 3 answers: D. Log in as a user who has granted
A. Manage users within specified roles login access
B. Create new user profiles E. Manage specified custom objects
C. Reset passwords for all users
D. Log in as a user who has granted login ac-
, Salesforce Admin Certification Exam Practice Questions
Study online at https://quizlet.com/_8bzuac
cess
E. Manage specified custom objects
9. 9. Which data can be highlighted in a report A. Grand Totals
using B. Summarized totals
conditional highlighting? C. Data fields
Choose 3 answers:
A. Grand totals
B. Summarized totals
C. Data fields
E. Grouped by field names
F. Summary formula
10. 10. A user received an error message when D. View the log in history
attempting to log into Salesforce. What is the
first step the Salesforce administrator would
take to troubleshoot the problem?
A. Reset the password
B. Unlock the user
C. Change the login IP ranges
D. View the login history
11. 11. The marketing team at Universal Contain- A. Specify a default lead owner
ers use a web to lead form to capture leads
from its website and a lead assignment rule
to assign the leads to the appropriate sales
representatives.
How can a system administrator ensure that all
leads are handled even when they do not meet
the assignment criteria?
