1. Which of the following is true AARP does not endorse any UnitedHealthcare
about UnitedHealthcare MA and PDP plans but does endorse the AARP
Medicare plans carrying the Medicare Sup- plement Insurance Plans.
AARP name?
2. To live up to the five Consumer Com- Ettortless and inspiring
mitment Standards, agents
offering AARP-branded products
should help their customers
feel their relation- ships with
AARP is
3. Which of the following are part of be- Communicating clearly to alleviate any
confusion.
ing straightforward when servicing a Providing the right information.
customer? Being upfront about what information means.
4. Do consumers have to be an Yes, if the consumer is enrolling in a Medicare
AARP member to enroll in an Sup- plement Insurance Plan.
AARP-brand- ed plan with
UnitedHealthcare?
5. Which of the following statements is AARP sets rates for the Medicare
Supplement Insur-
false? true?
6. Which of the following
statements about AARP are
true? 8. Where can agents find the
Autho- rized to Offer
Guidelines?
7. Which of the following
statements about AARP are
1/
3