Proserve Certification UPDATED ACTUAL
Exam Questions and CORECT Answers
what is a primary provider - CORRECT ANSWER -have direct contact with patrons;
security staff monitor customers upon arrival or departure, observe their behaviour and may see
liquor being hidden
what roles are primary providers - CORRECT ANSWER -Bartenders, servers, greeters,
hosts and delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the sampling of
liquor products
Drink ticket-takers and sellers
Security staff
what is a secondary provider - CORRECT ANSWER -do not sell, serve or deliver liquor,
but they do work at places where liquor is served or sold; they do not usually have direct contact
with patrons
what roles are secondary providers - CORRECT ANSWER -Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC - CORRECT ANSWER -Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
, alcohol/liquor - CORRECT ANSWER -beverages that are intended for human
consumption containing over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
alcohol poisoning - CORRECT ANSWER -caused by drinking too much alcohol at one
time; can cause coma and/or death
blood alcohol concentration (BAC) - CORRECT ANSWER -measurement of pure alcohol
in a person's blood; measured as milligrams percent (mg %)
when is someone legally impaired - CORRECT ANSWER -if their BAC is over .08%
binge drinking - CORRECT ANSWER -men: drinking five or more alcoholic drinks at
one sitting
women: four or more drinks
blackouts - CORRECT ANSWER -a temporary condition that affects memory and is
characterized by a sense of lost time; it is often caused by drinking a large amount of alcohol on
one occasion
duty of care - CORRECT ANSWER -an obligation to ensure liquor is sold, served or
delivered in safe and responsible ways
bootlegging - CORRECT ANSWER -the act of making of transporting alcoholic liquor for
sale illegally; buying alcohol from a store and selling it as a second-party sale to a minor or an
intoxicated person
You can exercise duty of care to your customers by - CORRECT ANSWER -Preventing
them from getting intoxicated.
Keeping them safe from harm and preventing them from doing harm to other people.
Exam Questions and CORECT Answers
what is a primary provider - CORRECT ANSWER -have direct contact with patrons;
security staff monitor customers upon arrival or departure, observe their behaviour and may see
liquor being hidden
what roles are primary providers - CORRECT ANSWER -Bartenders, servers, greeters,
hosts and delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the sampling of
liquor products
Drink ticket-takers and sellers
Security staff
what is a secondary provider - CORRECT ANSWER -do not sell, serve or deliver liquor,
but they do work at places where liquor is served or sold; they do not usually have direct contact
with patrons
what roles are secondary providers - CORRECT ANSWER -Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC - CORRECT ANSWER -Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
, alcohol/liquor - CORRECT ANSWER -beverages that are intended for human
consumption containing over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
alcohol poisoning - CORRECT ANSWER -caused by drinking too much alcohol at one
time; can cause coma and/or death
blood alcohol concentration (BAC) - CORRECT ANSWER -measurement of pure alcohol
in a person's blood; measured as milligrams percent (mg %)
when is someone legally impaired - CORRECT ANSWER -if their BAC is over .08%
binge drinking - CORRECT ANSWER -men: drinking five or more alcoholic drinks at
one sitting
women: four or more drinks
blackouts - CORRECT ANSWER -a temporary condition that affects memory and is
characterized by a sense of lost time; it is often caused by drinking a large amount of alcohol on
one occasion
duty of care - CORRECT ANSWER -an obligation to ensure liquor is sold, served or
delivered in safe and responsible ways
bootlegging - CORRECT ANSWER -the act of making of transporting alcoholic liquor for
sale illegally; buying alcohol from a store and selling it as a second-party sale to a minor or an
intoxicated person
You can exercise duty of care to your customers by - CORRECT ANSWER -Preventing
them from getting intoxicated.
Keeping them safe from harm and preventing them from doing harm to other people.
