CNML Test Questions with
Accurate Answers
3 Basic Requirements for Change correct answer 1. Planning for change
2. Assessing change forces
3. Implementing the change
4 P's of Marketing correct answer Product (what you're selling)
Price (how much it costs)
Place (where is product)
Promotion ( how do people know about it)
7 Tests of Just Cause correct answer 1. Notice: do employees know the rules and
consequences for breaking them
2. Reasonable: necessary rule/punishment for safe, efficient operation of org
3. Investigation: looked into issue before punishment; get both sides
4. Fair and Objective Investigation: all parties and sides interviewed and
considered
5. Proof: facts support the breaking of the rule
6. Equal Treatment: treat people and situations and rule-breaking in similar ways
7. Reasonable Penalty: discipline should match the severity of the infraction; can
be more lenient with employees in good and/or long standing
AACN Synergy Model correct answer Applying nurse competencies to patient
needs: when they meet there is synergy which creates good patient outcomes
and good nurse well-being
,ADC correct answer Average daily census (patients in a bed at midnight)
Adult Learning Theory correct answer Self-directed/autonomous, utilizes
knowledge & life experience, goal-oriented, relevancy-oriented, highlights
practicality, and encourages collaboration
Age Discrimination in Employment Act (ADEA) correct answer Prevents
discrimination for staff who are older than 40
AIDET correct answer acknowledge, introduce, duration, explanation, thank you -
steps to achieving best customer service/patient satisfaction
ALOS Calculation correct answer Average length of stay = # of pt. days / # of
discharges (in same time period)
Appreciative Inquiry correct answer Searching for the best in
people/organizations; positive psychology; focus on what is already working and
build from there
4-D's: discover, dream, design, destiny
Autocratic/Authoritarian Leadership correct answer Take charge; effective in
short term but negatively impacts employee morale; directive, critical, and
punitive; makes decisions, plans, fosters dependency
, Behavioral Interview correct answer Candidates give specific examples of past
behavior; best predictor of future behavior
Benchmarking correct answer Comparing practice/scores/results to the best
standard either internally, with competitors, with functional/generic businesses;
part of Total Quality Management
Benner's Stages of Nursing Development correct answer Novice, Advanced
Beginner, Competent, Proficient, Expert
Breakeven correct answer Needed in order not to lose money; minimum patients
needed to meet budget using minimum staffing; can't control admissions but
some would work with staffing office to ensure minimum occupancy occurred
Bridges' Beginning Phase of Change correct answer Just go out and start!
Bridges' Change Theory correct answer Focuses on internal transition not the
outward change occurring to people
1. Ending, Losing & Letting Go (lots of fear, uncertainty, and resistance as people
accept that something is ending)
2. The Neutral Zone (resentment, low morale, low productivity, and anxiety but
also more creativity and innovation)
3. The New Beginning (acceptance & energy, high commitment, openness to
learning)
Accurate Answers
3 Basic Requirements for Change correct answer 1. Planning for change
2. Assessing change forces
3. Implementing the change
4 P's of Marketing correct answer Product (what you're selling)
Price (how much it costs)
Place (where is product)
Promotion ( how do people know about it)
7 Tests of Just Cause correct answer 1. Notice: do employees know the rules and
consequences for breaking them
2. Reasonable: necessary rule/punishment for safe, efficient operation of org
3. Investigation: looked into issue before punishment; get both sides
4. Fair and Objective Investigation: all parties and sides interviewed and
considered
5. Proof: facts support the breaking of the rule
6. Equal Treatment: treat people and situations and rule-breaking in similar ways
7. Reasonable Penalty: discipline should match the severity of the infraction; can
be more lenient with employees in good and/or long standing
AACN Synergy Model correct answer Applying nurse competencies to patient
needs: when they meet there is synergy which creates good patient outcomes
and good nurse well-being
,ADC correct answer Average daily census (patients in a bed at midnight)
Adult Learning Theory correct answer Self-directed/autonomous, utilizes
knowledge & life experience, goal-oriented, relevancy-oriented, highlights
practicality, and encourages collaboration
Age Discrimination in Employment Act (ADEA) correct answer Prevents
discrimination for staff who are older than 40
AIDET correct answer acknowledge, introduce, duration, explanation, thank you -
steps to achieving best customer service/patient satisfaction
ALOS Calculation correct answer Average length of stay = # of pt. days / # of
discharges (in same time period)
Appreciative Inquiry correct answer Searching for the best in
people/organizations; positive psychology; focus on what is already working and
build from there
4-D's: discover, dream, design, destiny
Autocratic/Authoritarian Leadership correct answer Take charge; effective in
short term but negatively impacts employee morale; directive, critical, and
punitive; makes decisions, plans, fosters dependency
, Behavioral Interview correct answer Candidates give specific examples of past
behavior; best predictor of future behavior
Benchmarking correct answer Comparing practice/scores/results to the best
standard either internally, with competitors, with functional/generic businesses;
part of Total Quality Management
Benner's Stages of Nursing Development correct answer Novice, Advanced
Beginner, Competent, Proficient, Expert
Breakeven correct answer Needed in order not to lose money; minimum patients
needed to meet budget using minimum staffing; can't control admissions but
some would work with staffing office to ensure minimum occupancy occurred
Bridges' Beginning Phase of Change correct answer Just go out and start!
Bridges' Change Theory correct answer Focuses on internal transition not the
outward change occurring to people
1. Ending, Losing & Letting Go (lots of fear, uncertainty, and resistance as people
accept that something is ending)
2. The Neutral Zone (resentment, low morale, low productivity, and anxiety but
also more creativity and innovation)
3. The New Beginning (acceptance & energy, high commitment, openness to
learning)
