Postal Exam Question With Appropriate Solutions.
Postmasters & Managers - accurate answers-Manage daily operations in post
offices and are business leaders and community anchors
LSSA (lead sales and services associate) - accurate answers-Maintain
comprehensive working knowledge of regulations,rules,policy, and
procedures to all phases of retail services
SSDA( sales and services distribution associate) - accurate answers-Support
the back-office distribution functions
Supervisors - accurate answers-Manage day-to-day operations ensuring
employees are properly trained and well informed.
Lobby Assistant - accurate answers-Maintain comprehensive working
knowledge and provide technical guidance to retail employees
Custody - accurate answers-Postal service employees operate under a
mandate to protect and preserve the sanctity of the mail placed in its
Failure to deliver the mail - accurate answers-A violation of the security and
sanctity of the mail
Deliver a first impression - accurate answers-The first opportunity for a sales
and service associate (SSA) to start the customer experience on a positive
note is to
Nonverbal communication - accurate answers-The type of communication
that can enhance or contradict messages
A+G.I.S.T. - accurate answers-The approach a sales and service associate (SSA)
can use to engage our customers and ensure their needs are met
Instills customer confidence - accurate answers-Why is maintaining the
security and sanctity of the mail one of the core responsibilities of the postal
service?
, Makes an informed mutual decision with the customer on products/services. -
accurate answers-Successful sales transactions occur when the sales and
service associate (SSA):
Provide world-class customer service - accurate answers-What is the most
positive way to impact customer perception of the postal service?
Every address in the nation six days a week - accurate answers-The U.S. Postal
service is the only delivery service that reaches
Efficient - accurate answers-An organized workstation creates a more
__________ workplace.
Postal brand - accurate answers-How a sales and service associate (SSA)
conducts themselves on the job effects:
Clarifying - accurate answers-An active listening technique used to create a
successful transaction is called
Personal appearance - accurate answers-One of the first things a customer
notices about a Sales and Service Associate (SSA) is their
Postal inspection service - accurate answers-The primary law enforcement for
the United States Postal Service
Adapt - accurate answers-You must have what ability to change when building
customer relationships
Acknowledge - accurate answers-What is the first step in the A+GIST sales
process
Communication - accurate answers-What skills do you need to build a rapport
with customers
greet - accurate answers-What is the second step in A+GIST sales process
Perception - accurate answers-What is especially important in today's
competitive market when dealing with a customer
Postmasters & Managers - accurate answers-Manage daily operations in post
offices and are business leaders and community anchors
LSSA (lead sales and services associate) - accurate answers-Maintain
comprehensive working knowledge of regulations,rules,policy, and
procedures to all phases of retail services
SSDA( sales and services distribution associate) - accurate answers-Support
the back-office distribution functions
Supervisors - accurate answers-Manage day-to-day operations ensuring
employees are properly trained and well informed.
Lobby Assistant - accurate answers-Maintain comprehensive working
knowledge and provide technical guidance to retail employees
Custody - accurate answers-Postal service employees operate under a
mandate to protect and preserve the sanctity of the mail placed in its
Failure to deliver the mail - accurate answers-A violation of the security and
sanctity of the mail
Deliver a first impression - accurate answers-The first opportunity for a sales
and service associate (SSA) to start the customer experience on a positive
note is to
Nonverbal communication - accurate answers-The type of communication
that can enhance or contradict messages
A+G.I.S.T. - accurate answers-The approach a sales and service associate (SSA)
can use to engage our customers and ensure their needs are met
Instills customer confidence - accurate answers-Why is maintaining the
security and sanctity of the mail one of the core responsibilities of the postal
service?
, Makes an informed mutual decision with the customer on products/services. -
accurate answers-Successful sales transactions occur when the sales and
service associate (SSA):
Provide world-class customer service - accurate answers-What is the most
positive way to impact customer perception of the postal service?
Every address in the nation six days a week - accurate answers-The U.S. Postal
service is the only delivery service that reaches
Efficient - accurate answers-An organized workstation creates a more
__________ workplace.
Postal brand - accurate answers-How a sales and service associate (SSA)
conducts themselves on the job effects:
Clarifying - accurate answers-An active listening technique used to create a
successful transaction is called
Personal appearance - accurate answers-One of the first things a customer
notices about a Sales and Service Associate (SSA) is their
Postal inspection service - accurate answers-The primary law enforcement for
the United States Postal Service
Adapt - accurate answers-You must have what ability to change when building
customer relationships
Acknowledge - accurate answers-What is the first step in the A+GIST sales
process
Communication - accurate answers-What skills do you need to build a rapport
with customers
greet - accurate answers-What is the second step in A+GIST sales process
Perception - accurate answers-What is especially important in today's
competitive market when dealing with a customer
