Page |1
FHCE 3000 - EXAM 3 Questions and
Correct Answers/ Latest Update / Already
Graded
definition of communication
Ans: Communication is a process of transmitting a message
from sender to receiver
characteristics of communication
Ans: Communication transfers information
- Information is a necessary input in decision-making
Communication is a process of receiving and responding to a
message
social exchange theory (SET)
Ans: Individuals seek to develop relationships that maximize
benefits and minimize costs/deficits
Social Exchange Theory is built on a combination of
Ans: behaviorism and basic economics
All rights reserved © 2025/ 2026 |
, Page |2
Genesis of Social Exchange Theory
Ans: goes back to 1958, when American Sociologist George
Homans published an article entitled "Social Behavior as
Exchange"
signs of being a good communicator
Ans: when someone:
- listens
- is respectful
- shows empathy
- has a sense of humor
these things can be learned
verbal communication
Ans: the use of sounds and words to express yourself
non-verbal communication
Ans: Process of sending/receiving messages without using
words (written and spoken)
All rights reserved © 2025/ 2026 |
, Page |3
Non-verbal communication includes
Ans: facial expressions, body movement and posture, gestures
and eye contact
Effective Communication
Ans: 1. Clear
2. Concise
3. Consistent
4. Creative
5. Sensitive to the audience
6. Persuasive (Explains vs Demands)
7. Open to different opinions
setting, with respect to communication:
Ans: - level of formality
- public vs. private
- relationships of communicators
- method of communication
time-frame, with respect to communication:
Ans: - old issues vs. current issues
All rights reserved © 2025/ 2026 |
, Page |4
- unresolved issues
- expected vs. "blind-sided"
affective investment
Ans: passion about the topic
concern for relationship
expected outcome
emotional goals
physical condition
Communications puzzle
Ans: verbal message, non-verbal message, and appearance
Communications puzzle - verbal message:
Ans: words, tone of voice
Communications puzzle - non-verbal message:
Ans: attitudes, feelings, intentions
Communications puzzle - appearance:
All rights reserved © 2025/ 2026 |
FHCE 3000 - EXAM 3 Questions and
Correct Answers/ Latest Update / Already
Graded
definition of communication
Ans: Communication is a process of transmitting a message
from sender to receiver
characteristics of communication
Ans: Communication transfers information
- Information is a necessary input in decision-making
Communication is a process of receiving and responding to a
message
social exchange theory (SET)
Ans: Individuals seek to develop relationships that maximize
benefits and minimize costs/deficits
Social Exchange Theory is built on a combination of
Ans: behaviorism and basic economics
All rights reserved © 2025/ 2026 |
, Page |2
Genesis of Social Exchange Theory
Ans: goes back to 1958, when American Sociologist George
Homans published an article entitled "Social Behavior as
Exchange"
signs of being a good communicator
Ans: when someone:
- listens
- is respectful
- shows empathy
- has a sense of humor
these things can be learned
verbal communication
Ans: the use of sounds and words to express yourself
non-verbal communication
Ans: Process of sending/receiving messages without using
words (written and spoken)
All rights reserved © 2025/ 2026 |
, Page |3
Non-verbal communication includes
Ans: facial expressions, body movement and posture, gestures
and eye contact
Effective Communication
Ans: 1. Clear
2. Concise
3. Consistent
4. Creative
5. Sensitive to the audience
6. Persuasive (Explains vs Demands)
7. Open to different opinions
setting, with respect to communication:
Ans: - level of formality
- public vs. private
- relationships of communicators
- method of communication
time-frame, with respect to communication:
Ans: - old issues vs. current issues
All rights reserved © 2025/ 2026 |
, Page |4
- unresolved issues
- expected vs. "blind-sided"
affective investment
Ans: passion about the topic
concern for relationship
expected outcome
emotional goals
physical condition
Communications puzzle
Ans: verbal message, non-verbal message, and appearance
Communications puzzle - verbal message:
Ans: words, tone of voice
Communications puzzle - non-verbal message:
Ans: attitudes, feelings, intentions
Communications puzzle - appearance:
All rights reserved © 2025/ 2026 |
