QUESTIONS WITH CORRECT DETAILED AND VERIFIED ANSWERS| MOSTLY TESTED QUESTIONS-
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1. (PCS) What does mediation mean?: Intervention of an acceptable, impartial, and neutral third part to assist
contending parties to voluntarily reach their own mutually acceptable settlement in a dispute
2. (PCS)What are things to keep in mind while considering mediation?: - Officer safety must not be compromised -
Subjects must be willing to talk
- Subjects must remain rational
- Subjects must be willing to compromise
- Subjects must not get physical
3. (PCS) If after mediation is tried and your threat assessment indicates possible danger to officer safety, what
should you do?: Escalate to another disturbance resolution tactic such as arbitration or crisis intervention or (if needed)
use of physical intervention tactics.
4. (PCS) What are the ground rules for basic mediation tactics?: - Introduce yourself
- Explain your role as a mediator
- Everything said is part of a law enforcement contact
- Explain mediation process
- Answer questions
- Get verbal agreement to process
5. (PCS) What does arbitration mean?: A person in authority makes decisions about what actions are to be taken in
order to stabilize a situation, once attempts to seek cooperation prove ineffective and/or safety is compromised
6. (PCS) What is the technique for arbitration?: - Make a request for a subject to do something and why
,- If the subject refuses, offer two choices for them to decide
- Make sure you check their choice and take appropriate action for their choice 7. (PCS) What is a way to remember the
steps for arbitration?: REACT. - Request cooperation
- Explain reason
- Allow choice
- Check decision
- Take action
8. (PCS) What is crisis intervention?: Dealing with anyone who is not thinking clearly and rationally, making it
difficult to use reasoning and logic to encourage compliance
9. (PCS) What are the steps for pre-intervention preparation in a crisis?: - Calm yourself
- Center yourself and get focused
- Develop a strategy for the intervention
10. (PCS) Explain the guidelines for the crisis intervention format.: - Try to get the persons attention
- Check on the persons perception of reality
- Try to establish rapport with the person
- Explain your perception of reality
- Move toward resolution of the situation
11. (PCS) Under disturbance resolution, what are the two models taught?: - Mediation
-Arbitration
12. (PCS) How does the crisis model change the order of the OIR model?: - Opening
- Information-gathering
,- Is it a crisis? (YES)
- Use appropriate strategies
- Resolution
13. (PCS) What are pre-intervention preparation steps?: - Calm yourself
- Center yourself and get focused
- Develop a strategy for the intervention
14. (PCS) When intervening with a person in crisis, what guidelines should you keep in mind?: - Try to get the persons
attention
- Check on the persons perception of reality
- Try to establish rapport with the person
- Explain your perception of reality
- Move toward resolution of the situation
15. (PCS) Identify the four conditions in which you are done talking in crisis intervention.: DONE
- Danger
- Overriding concern
- No progress
- Escape
16. (PCS) What are the first two modes of the Intervention Options?: - Presence - Dialog
17. (PCS) What are the last three modes of the Intervention Options that involve physical intervention?: - Control
Alternatives
- Protective Alternatives
, - Deadly Force
18 PCS) What are five specific actions to take during subject debriefing?: - Calm yourself and your partner
- Calm the subject
- Provide initial medical assessment
- Reassure the subject
- Rebuild the subjects self-esteem
19. (PCS) What are the steps in death notification?: - Go with certainty - Go without delay
- Go in person
- Go in pairs
- Make the approach
- deliver the notification in plain language
- Demonstrate compassion and gather support
- Provide closure and follow up
- Exercise self assessment and care
20. (Evidence) What is the goal of a preliminary investigation?: Obtain, document and use a much accurate information
from the scene as possible
21. (Evidence) How big should the outer perimeter be of a crime scene?: 50% larger than the inner perimeter
22. (Evidence) Out of the three different types of perimeters, which on is the most restrictive?: Inner Perimeter
23. (Evidence) Which perimeter is the staging area and has the command post?: Extended Perimeter
24. (Evidence) What are the ways you can be exposed to a contamination?: -
Inhalation