POM EXAM 1 QUESTIONS AND ANSWERS
Which of the following tasks would typically represent an operations management
activity at Hard Rock Cafe?
A. receiving a shipment of incoming food ingredients
B. preparing an employee schedule
C. designing an efficient layout
D. all of the above - Answers - D. all of the above
The creation of goods and services is referred to as:
A. production.
B. formation.
C. transformation.
D. design. - Answers - A. production
Which of the following is an example of a "hidden" production function?
A. manufacturing a television
B. assembling a motorcycle
C. transplanting a liver
D. producing a computer - Answers - c. transplanting a liver
In general, the supply chain starts with
A. the provider of basic raw materials.
B. a distributor.
C. research and development.
D. final customers at the retail store. - Answers - A. the provider of basic raw materials.
Which of these is one of the three major OM functions within an organization?
A. economics
B. research and development
C. marketing
D. industrial engineering - Answers - C. marketing
Which of the following is NOT one of the four reasons that we study OM?
A. It is one of the three major functions of any organization.
B. We want to understand what marketing managers do.
C. It is such a costly part of an organization.
D. We want to know how goods and services are produced. - Answers - B. We want to
understand what marketing managers do.
Which of these is one of the 10 strategic OM decisions?
A. maintenance
B. inventory management
C. location strategies
D. all of the above - Answers - D. all of the above
,Which of these is NOT one of the 10 strategic OM decisions?
A. marketing
B. managing quality
C. layout strategies
D. scheduling - Answers - A. marketing
Which of the following OM decisions determines how a good or service is produced and
commits management to specific technology, quality, human resources, and capital
investment?
A. process and capacity design
B. managing quality
C. design of goods and services
D. human resources and job design - Answers - A. process and capacity design
Which of the following best defines scheduling?
Part 2
A. Determines and implements long- and short-term schedules that effectively and
efficiently utilize both personnel and facilities while meeting customer demands.
B. Determines and implements long- and short-term schedules that effectively and
efficiently utilize personnel while meeting customer demands.
C. Determines and implements intermediate- and short-term schedules that effectively
and efficiently utilize personnel while meeting customer demands.
D. Determines and implements intermediate- and short-term schedules that effectively
and efficiently utilize both personnel and facilities while meeting customer demands. -
Answers - D. Determines and implements intermediate- and short-term schedules that
effectively and efficiently utilize both personnel and facilities while meeting customer
demands.
The patriarch and matriarch of the book "Cheaper by the Dozen," Henry L. Gantt and
Frank and Lillian Gilbreth, were
A. world-renowned family psychologists.
B. pioneers of the production assembly line.
C. among the first to systematically seek the best way to produce.
D. developed A3's. - Answers - C. among the first to systematically seek the best way
to produce.
The person who introduced standardized, interchangeable parts was
A. Henry Ford.
B. Frederick W. Taylor.
C. W. Edwards Deming.
D. Eli Whitney. - Answers - D. Eli Whitney.
The person who believed that management must do more to improve the work
environment and processes so that quality can be improved was
A. Henry Ford.
B. Walter Shewhart.
, C. W. Edwards Deming.
D. Eli Whitney. - Answers - C. W. Edwards Deming.
Which of the following does NOT contribute to OM?
A. innovations from physical sciences
B. unsystematic processing of data
C. other disciplines including industrial engineering, statistics, management, and
economics
D. information technology - Answers - B. unsystematic processing of data
The service sector constitutes economic activities that typically produce
A. tangible products.
B. intangible products.
C. finished goods.
D. all of the above - Answers - B. intangible products.
The economic activities that typically produce an intangible product are referred to as
A. phantoms.
B. goods.
C. products.
D. services. - Answers - D. services.
Which of the following is NOT a characteristic of services?
A. produced and consumed simultaneously
B. unique
C. intangible
D. standardized product - Answers - D. standardized product
Which of the following organizations does NOT belong to the service sector?
A. Southwest Airlines
B. Costco
C. San Diego Zoo
D. Ford Motor Company - Answers - D. Ford Motor Company
Chuck Sox makes wooden boxes in which to ship motorcycles. Chuck and his three
employees invest a total of 30 hours per day making the 120 boxes.
Productivity =
Chuck and his employees have discussed redesigning the process to improve
efficiency. Suppose they can increase the rate to 320 boxes per day.
New productivity =
The unit increase in productivity=
The percentage increase in productivity = - Answers - (Output/Input)4 boxes/hr
(Output/Input) 10.67 boxes/hr
(New - Old) 6.67 boxes/hr
((New-Old)*100)/Old) = 166.75%
Which of the following tasks would typically represent an operations management
activity at Hard Rock Cafe?
A. receiving a shipment of incoming food ingredients
B. preparing an employee schedule
C. designing an efficient layout
D. all of the above - Answers - D. all of the above
The creation of goods and services is referred to as:
A. production.
B. formation.
C. transformation.
D. design. - Answers - A. production
Which of the following is an example of a "hidden" production function?
A. manufacturing a television
B. assembling a motorcycle
C. transplanting a liver
D. producing a computer - Answers - c. transplanting a liver
In general, the supply chain starts with
A. the provider of basic raw materials.
B. a distributor.
C. research and development.
D. final customers at the retail store. - Answers - A. the provider of basic raw materials.
Which of these is one of the three major OM functions within an organization?
A. economics
B. research and development
C. marketing
D. industrial engineering - Answers - C. marketing
Which of the following is NOT one of the four reasons that we study OM?
A. It is one of the three major functions of any organization.
B. We want to understand what marketing managers do.
C. It is such a costly part of an organization.
D. We want to know how goods and services are produced. - Answers - B. We want to
understand what marketing managers do.
Which of these is one of the 10 strategic OM decisions?
A. maintenance
B. inventory management
C. location strategies
D. all of the above - Answers - D. all of the above
,Which of these is NOT one of the 10 strategic OM decisions?
A. marketing
B. managing quality
C. layout strategies
D. scheduling - Answers - A. marketing
Which of the following OM decisions determines how a good or service is produced and
commits management to specific technology, quality, human resources, and capital
investment?
A. process and capacity design
B. managing quality
C. design of goods and services
D. human resources and job design - Answers - A. process and capacity design
Which of the following best defines scheduling?
Part 2
A. Determines and implements long- and short-term schedules that effectively and
efficiently utilize both personnel and facilities while meeting customer demands.
B. Determines and implements long- and short-term schedules that effectively and
efficiently utilize personnel while meeting customer demands.
C. Determines and implements intermediate- and short-term schedules that effectively
and efficiently utilize personnel while meeting customer demands.
D. Determines and implements intermediate- and short-term schedules that effectively
and efficiently utilize both personnel and facilities while meeting customer demands. -
Answers - D. Determines and implements intermediate- and short-term schedules that
effectively and efficiently utilize both personnel and facilities while meeting customer
demands.
The patriarch and matriarch of the book "Cheaper by the Dozen," Henry L. Gantt and
Frank and Lillian Gilbreth, were
A. world-renowned family psychologists.
B. pioneers of the production assembly line.
C. among the first to systematically seek the best way to produce.
D. developed A3's. - Answers - C. among the first to systematically seek the best way
to produce.
The person who introduced standardized, interchangeable parts was
A. Henry Ford.
B. Frederick W. Taylor.
C. W. Edwards Deming.
D. Eli Whitney. - Answers - D. Eli Whitney.
The person who believed that management must do more to improve the work
environment and processes so that quality can be improved was
A. Henry Ford.
B. Walter Shewhart.
, C. W. Edwards Deming.
D. Eli Whitney. - Answers - C. W. Edwards Deming.
Which of the following does NOT contribute to OM?
A. innovations from physical sciences
B. unsystematic processing of data
C. other disciplines including industrial engineering, statistics, management, and
economics
D. information technology - Answers - B. unsystematic processing of data
The service sector constitutes economic activities that typically produce
A. tangible products.
B. intangible products.
C. finished goods.
D. all of the above - Answers - B. intangible products.
The economic activities that typically produce an intangible product are referred to as
A. phantoms.
B. goods.
C. products.
D. services. - Answers - D. services.
Which of the following is NOT a characteristic of services?
A. produced and consumed simultaneously
B. unique
C. intangible
D. standardized product - Answers - D. standardized product
Which of the following organizations does NOT belong to the service sector?
A. Southwest Airlines
B. Costco
C. San Diego Zoo
D. Ford Motor Company - Answers - D. Ford Motor Company
Chuck Sox makes wooden boxes in which to ship motorcycles. Chuck and his three
employees invest a total of 30 hours per day making the 120 boxes.
Productivity =
Chuck and his employees have discussed redesigning the process to improve
efficiency. Suppose they can increase the rate to 320 boxes per day.
New productivity =
The unit increase in productivity=
The percentage increase in productivity = - Answers - (Output/Input)4 boxes/hr
(Output/Input) 10.67 boxes/hr
(New - Old) 6.67 boxes/hr
((New-Old)*100)/Old) = 166.75%
