POM EXAM 1 MULTIPLE CHOICE QUESTIONS
Which of the following is NOT a strategic operations management decision? - Answers
- price
Henry Ford is noted for his contributions to: - Answers - assembly line operations
Three commonly used productivity variables are: - Answers - labor, capital,
management
Which of the following is NOT one of the 10 strategic operations management
decisions? - Answers - mass customization
The "Father of Scientific Management" is: - Answers - Frederick W. Taylor
Current challenges in operations management include all of the following EXCEPT: -
Answers - increased communication cost.
Who was the person most responsible for popularizing interchangeable parts in
manufacturing? - Answers - Eli Whitney
Which of the following events occurs mainly during the Globalization Era? - Answers -
Industry 4.0
The finance functions concerned with: - Answers -
What term is given to those individuals with a vested interest in an organization,
including customers, distributors, suppliers, owners, lenders, employees, and
community members? - Answers - stakeholders
Which of the following statements about challenges in operations management is
FALSE? - Answers - Sustainable production is being replaced by a low-cost focus.
An operations manager is NOT likely to be involved in: - Answers -
The purchasing function is concerned with: - Answers - procuring materials, supplies,
and equipment.
Which of the following attributes is most typical of a service? - Answers - production
and consumption occur simultaneously
Operations management is applicable: - Answers - to all firms, whether manufacturing
or service.
The total of all outputs produced by the transformation process divided by the total of
the inputs is: - Answers - multifactor productivity.
, Which of the following tasks within a manufacturing firm is performed by the operations
function? - Answers - quality assurance and control
Reasons to study operations management include learning about: - Answers - all of
these (what operations managers do,
a costly part of the enterprise,
how people organize themselves for productive enterprise,
how goods and services are produced.)
All of the following decisions fall within the scope of operations management EXCEPT
for: - Answers - creating the company income statement.
Which of the following is NOT a typical service attribute? - Answers - easy to store
Which of the following would NOT be an operations function in a commercial bank? -
Answers - auditing
Productivity measurement is complicated by: - Answers - stable quality.
The service sector has lower productivity improvements than the manufacturing sector
because: - Answers - services usually are labor-intensive.
What are the five elements in the management process? - Answers - plan, organize,
staff, lead, and control
Which of the following is the best example of a pure service? - Answers - counseling
A business's stakeholders, whose conflicting perspectives cause ethical and social
dilemmas, include: - Answers - all of these (owners, lenders, employees, suppliers)
Walter Shewhart is listed among the important people of operations management
because of his contributions to: - Answers - statistical quality control.
Which of the following is NOT an element of the management process? - Answers -
pricing
Which of the following is one of the 10 strategic operations management decisions? -
Answers - process and capacity strategies
The marketing function is concerned with: - Answers - generating the demand for the
organization's products or services
Eli Whitney, in the ________, provided the foundations for ________ in operations
management. - Answers - nineteenth century; interchangeable parts
Which of the following is NOT a strategic operations management decision? - Answers
- price
Henry Ford is noted for his contributions to: - Answers - assembly line operations
Three commonly used productivity variables are: - Answers - labor, capital,
management
Which of the following is NOT one of the 10 strategic operations management
decisions? - Answers - mass customization
The "Father of Scientific Management" is: - Answers - Frederick W. Taylor
Current challenges in operations management include all of the following EXCEPT: -
Answers - increased communication cost.
Who was the person most responsible for popularizing interchangeable parts in
manufacturing? - Answers - Eli Whitney
Which of the following events occurs mainly during the Globalization Era? - Answers -
Industry 4.0
The finance functions concerned with: - Answers -
What term is given to those individuals with a vested interest in an organization,
including customers, distributors, suppliers, owners, lenders, employees, and
community members? - Answers - stakeholders
Which of the following statements about challenges in operations management is
FALSE? - Answers - Sustainable production is being replaced by a low-cost focus.
An operations manager is NOT likely to be involved in: - Answers -
The purchasing function is concerned with: - Answers - procuring materials, supplies,
and equipment.
Which of the following attributes is most typical of a service? - Answers - production
and consumption occur simultaneously
Operations management is applicable: - Answers - to all firms, whether manufacturing
or service.
The total of all outputs produced by the transformation process divided by the total of
the inputs is: - Answers - multifactor productivity.
, Which of the following tasks within a manufacturing firm is performed by the operations
function? - Answers - quality assurance and control
Reasons to study operations management include learning about: - Answers - all of
these (what operations managers do,
a costly part of the enterprise,
how people organize themselves for productive enterprise,
how goods and services are produced.)
All of the following decisions fall within the scope of operations management EXCEPT
for: - Answers - creating the company income statement.
Which of the following is NOT a typical service attribute? - Answers - easy to store
Which of the following would NOT be an operations function in a commercial bank? -
Answers - auditing
Productivity measurement is complicated by: - Answers - stable quality.
The service sector has lower productivity improvements than the manufacturing sector
because: - Answers - services usually are labor-intensive.
What are the five elements in the management process? - Answers - plan, organize,
staff, lead, and control
Which of the following is the best example of a pure service? - Answers - counseling
A business's stakeholders, whose conflicting perspectives cause ethical and social
dilemmas, include: - Answers - all of these (owners, lenders, employees, suppliers)
Walter Shewhart is listed among the important people of operations management
because of his contributions to: - Answers - statistical quality control.
Which of the following is NOT an element of the management process? - Answers -
pricing
Which of the following is one of the 10 strategic operations management decisions? -
Answers - process and capacity strategies
The marketing function is concerned with: - Answers - generating the demand for the
organization's products or services
Eli Whitney, in the ________, provided the foundations for ________ in operations
management. - Answers - nineteenth century; interchangeable parts
