USPS Postal Exam 474 questions well
answered graded A+
During a delivery, a customer asks you some questions about shipping options. You don't know
the answer to any of her questions. - correct answer ✔✔ML: Tell her that you aren't aware of
the answers... shipping info on the USPS website
LL: Apologize and let her know that you aren't aware sure of the answers
A recently hired coworker is struggling to learn the role... - correct answer ✔✔ML: Offer her
advice on how to do the job
LL: Meet with your supervisor to suggest that a different role might be better for the new
coworker
A customer on your route is upset because his local post office doesn't carry an item he wants -
correct answer ✔✔ML: Work to figure out what the customer needs the item for... in-stock
alternative
LL: Suggest the customer call the post office's supervisor...
Your supervisor asks you to finish a task before you leave on your route... - correct answer
✔✔ML: Quickly explain the task to your coworkers so you can finish your task
LL: Focus on the assigned task. Your coworkers did not ask for help...
A customer on your route complains to you about poor service from one of your coworkers... -
correct answer ✔✔ML: Tell the customer you're sorry for his experience and ask if there is
anything you can do to help him
LL: Ask your supervisor to contact the customer...
answered graded A+
During a delivery, a customer asks you some questions about shipping options. You don't know
the answer to any of her questions. - correct answer ✔✔ML: Tell her that you aren't aware of
the answers... shipping info on the USPS website
LL: Apologize and let her know that you aren't aware sure of the answers
A recently hired coworker is struggling to learn the role... - correct answer ✔✔ML: Offer her
advice on how to do the job
LL: Meet with your supervisor to suggest that a different role might be better for the new
coworker
A customer on your route is upset because his local post office doesn't carry an item he wants -
correct answer ✔✔ML: Work to figure out what the customer needs the item for... in-stock
alternative
LL: Suggest the customer call the post office's supervisor...
Your supervisor asks you to finish a task before you leave on your route... - correct answer
✔✔ML: Quickly explain the task to your coworkers so you can finish your task
LL: Focus on the assigned task. Your coworkers did not ask for help...
A customer on your route complains to you about poor service from one of your coworkers... -
correct answer ✔✔ML: Tell the customer you're sorry for his experience and ask if there is
anything you can do to help him
LL: Ask your supervisor to contact the customer...
