FINAL PACE EXAM 1/3 STUDY TEST
REVISION QUESTION WITH 100%
CORRECT ANSWERS
All of the following statements regarding body language are true except
A) It is ambiguous and difficult to read with perfect accuracy at all times.
B) There are generally agreed-upon interpretations.
C) Interpretations can vary by culture and other established social norms.
D) It is the most powerful contributing factor in the meaning derived from communication.
E) All of the above statements are true. - ANSE) All of the above statements are true.
According to the Platinum Rule, Thinkers and Relaters are both
A) Open, meaning they are expressive
B) Guarded, meaning they are reserved and formal
C) Direct, meaning they are forceful, extroverted and fast-paced
D) Indirect, meaning they are cautious, introverted and slower-paced
E) None of the above - ANSD) Indirect, meaning they are cautious, introverted and
slower-paced
You're writing an email to Amy and want to include Brian in the exchange. Brian doesn't need to
take action but would appreciate the information as a courtesy. Where should Brian's email
information be added?
A) The "to" line
B) The "cc" line
C) The "bcc" line
D) The body of the email message
E) The subject line of the email message - ANSB) The "cc" line
In regard to emotional intelligence, what is social awareness?
A) Your ability to accurately understand your own emotions
B) Your ability to use self-awareness to positively direct your behavior
C) Your ability to accurately identify and understand the emotions of others
D) Your ability to manage interactions with others successfully - ANSC) Your ability to
accurately identify and understand the emotions of others
Which of the following statements is true regarding emotional intelligence?
A) It's fixed from a relatively early age
B) It's a flexible skill that can be learned over time
,C) It measures your ability to learn
D) It is inversely related to IQ
E) You can predict it based on how smart someone is - ANSB) It's a flexible skill that can be
learned over time
Which of the following statements regarding negotiation is untrue?
A) Women are significantly more uncomfortable doing it.
B) Women who fail to negotiate salaries at the start of their careers could leave up to $2 million
on the table.
C) Negotiations are naturally adversarial and antagonistic.
D) Negotiation is defined as a discussion aimed at reaching an agreement.
E) Even a small concession creates good will in the negotiation process. - ANSC) Negotiations
are naturally adversarial and antagonistic.
Which of the following are examples of non-verbal active listening tools?
A) Probing and paraphrasing
B) Reflecting and encouraging
C) Clarifying and mirroring
D) Nodding and mirroring
E) Paraphrasing and reflecting - ANSD) Nodding and mirroring
Another way to think of managing up is:
A) Manipulation
B) Influencing someone who has authority over you
C) Pushing yourself on others
D) Disrespecting organizational hierarchy
E) Trying to control others - ANSB) Influencing someone who has authority over you
Intended meaning can often be misunderstood in writing. Therefore, in the workplace, it is
typically advised to avoid written attempts at: (Select all that apply)
A) Humor
B) Sarcasm
C) Sympathy
D) Excitement
E) All of the above - ANSA) HumorB) Sarcasm
Inflection is defined as
A) The degree of height or depth of a sound
B) The rate at which words are spoken
C) The degree of sound intensity or loudness
D) The rhythmic up and down of the voice
E) Stress placed upon a specific word or words to underscore importance - ANSD) The
rhythmic up and down of the voice
,Which of the following statements is an example of prescriptive feedback?
A) "The report could use more graphics to help illustrate the information"
B) "Your presentation lacked substance, but I still found it entertaining"
C) "The group failed to meet the established goals of the project"
D) "You used the wrong checklist, that's why you missed this step"
E) "I don't know why you keep double-booking appointments" - ANSA) "The report could use
more graphics to help illustrate the information"
What term refers to instances where emotional responses overrule logical responses?
A) Healthy emotional expression
B) Emotional baggage
C) Emotional hijacking
D)Emotional intelligence
E) Irrational instigation - ANSC) Emotional hijacking
Which of the following is NOT a healthy way of preventing conflict:
A) Set expectations with others
B) Let others have their way all the time
C) Let minor irritations go
D) Address problems before they are problems
E) Open the lines of communication - ANSB) Let others have their way all the time
Avoiding eye contact with others is often associated with:
A) Confidence
B) Trustworthiness
C) Poise
D) Discomfort
E) Maturity - ANSD) Discomfort
Which of the following is traditionally seen as confident body language?
A) Direct eye contact
B) Tapping of fingers or feet
C) Pointing to specific objects
D) Lips pursed, eyebrows cinched together
E) Arms folded across the chest - ANSA) Direct eye contact
When receiving positive feedback, deflecting attention shows others:
A) You are humble
B) You are mature and self-aware
C) You don't recognize or appreciate your own value
D) You are receptive to praise
E) You are a modest professional - ANSC) You don't recognize or appreciate your own value
According to the Platinum Rule, Directors and Thinkers are both:
, A) Open meaning, they are expressive
B) Guarded, meaning they are reserved and formal
C) Direct meaning, they are forceful, extroverted and fast-paced
D) Indirect, meaning they are cautious, introverted and slower-paced
E) None of the above - ANSB) Guarded, meaning they are reserved and formal
Your co-worker is anxiously telling you about an impending deadline for a project she's working
on. When she's done, you say, "Wow, it sounds like you're really stressed about this. What's
creating this anxiety?" What two verbal active listening skills have you utilized?
A) Reflecting and probing
B) Clarifying and encouraging
C) Mirroring and paraphrasing
D) Probing and encouraging
E) None of the above - ANSA) Reflecting and probing
Silently listening to gossip is:
A) The most effective response
B) A way to avoid participation
C) A way to keep yourself "in the know"
D) Viewed by others as implicit agreement and acceptance
E) None of the above - ANSD) Viewed by others as implicit agreement and acceptance
Constructive criticism should be offered:
A) Honestly, without regard for the receiver's feelings
B) In private
C) Publicly to help others avoid the same mistakes
D) Using "you" language to emphasize the other person's actions
E) None of the above - ANSB) In private
Which of the following statements about listening is true?
A) It is a passive skill
B) It is the role of the sender in the Communication Cycle
C) It initiates the encoding process
D) it is the process of receiving and constructing meaning from messages
E) None of the above - ANSD) it is the process of receiving and constructing meaning from
messages
Which of the following statements best describes "direct" people?
A) They are expressive and readily share their feelings
B) They are reserved and formal
C) They are forceful, extroverted and fast-paced
D) They are cautious, introverted and slower-paced
E) They tend to favor facts, data and tasks over relationships and feelings - ANSC) They are
forceful, extroverted and fast-paced
REVISION QUESTION WITH 100%
CORRECT ANSWERS
All of the following statements regarding body language are true except
A) It is ambiguous and difficult to read with perfect accuracy at all times.
B) There are generally agreed-upon interpretations.
C) Interpretations can vary by culture and other established social norms.
D) It is the most powerful contributing factor in the meaning derived from communication.
E) All of the above statements are true. - ANSE) All of the above statements are true.
According to the Platinum Rule, Thinkers and Relaters are both
A) Open, meaning they are expressive
B) Guarded, meaning they are reserved and formal
C) Direct, meaning they are forceful, extroverted and fast-paced
D) Indirect, meaning they are cautious, introverted and slower-paced
E) None of the above - ANSD) Indirect, meaning they are cautious, introverted and
slower-paced
You're writing an email to Amy and want to include Brian in the exchange. Brian doesn't need to
take action but would appreciate the information as a courtesy. Where should Brian's email
information be added?
A) The "to" line
B) The "cc" line
C) The "bcc" line
D) The body of the email message
E) The subject line of the email message - ANSB) The "cc" line
In regard to emotional intelligence, what is social awareness?
A) Your ability to accurately understand your own emotions
B) Your ability to use self-awareness to positively direct your behavior
C) Your ability to accurately identify and understand the emotions of others
D) Your ability to manage interactions with others successfully - ANSC) Your ability to
accurately identify and understand the emotions of others
Which of the following statements is true regarding emotional intelligence?
A) It's fixed from a relatively early age
B) It's a flexible skill that can be learned over time
,C) It measures your ability to learn
D) It is inversely related to IQ
E) You can predict it based on how smart someone is - ANSB) It's a flexible skill that can be
learned over time
Which of the following statements regarding negotiation is untrue?
A) Women are significantly more uncomfortable doing it.
B) Women who fail to negotiate salaries at the start of their careers could leave up to $2 million
on the table.
C) Negotiations are naturally adversarial and antagonistic.
D) Negotiation is defined as a discussion aimed at reaching an agreement.
E) Even a small concession creates good will in the negotiation process. - ANSC) Negotiations
are naturally adversarial and antagonistic.
Which of the following are examples of non-verbal active listening tools?
A) Probing and paraphrasing
B) Reflecting and encouraging
C) Clarifying and mirroring
D) Nodding and mirroring
E) Paraphrasing and reflecting - ANSD) Nodding and mirroring
Another way to think of managing up is:
A) Manipulation
B) Influencing someone who has authority over you
C) Pushing yourself on others
D) Disrespecting organizational hierarchy
E) Trying to control others - ANSB) Influencing someone who has authority over you
Intended meaning can often be misunderstood in writing. Therefore, in the workplace, it is
typically advised to avoid written attempts at: (Select all that apply)
A) Humor
B) Sarcasm
C) Sympathy
D) Excitement
E) All of the above - ANSA) HumorB) Sarcasm
Inflection is defined as
A) The degree of height or depth of a sound
B) The rate at which words are spoken
C) The degree of sound intensity or loudness
D) The rhythmic up and down of the voice
E) Stress placed upon a specific word or words to underscore importance - ANSD) The
rhythmic up and down of the voice
,Which of the following statements is an example of prescriptive feedback?
A) "The report could use more graphics to help illustrate the information"
B) "Your presentation lacked substance, but I still found it entertaining"
C) "The group failed to meet the established goals of the project"
D) "You used the wrong checklist, that's why you missed this step"
E) "I don't know why you keep double-booking appointments" - ANSA) "The report could use
more graphics to help illustrate the information"
What term refers to instances where emotional responses overrule logical responses?
A) Healthy emotional expression
B) Emotional baggage
C) Emotional hijacking
D)Emotional intelligence
E) Irrational instigation - ANSC) Emotional hijacking
Which of the following is NOT a healthy way of preventing conflict:
A) Set expectations with others
B) Let others have their way all the time
C) Let minor irritations go
D) Address problems before they are problems
E) Open the lines of communication - ANSB) Let others have their way all the time
Avoiding eye contact with others is often associated with:
A) Confidence
B) Trustworthiness
C) Poise
D) Discomfort
E) Maturity - ANSD) Discomfort
Which of the following is traditionally seen as confident body language?
A) Direct eye contact
B) Tapping of fingers or feet
C) Pointing to specific objects
D) Lips pursed, eyebrows cinched together
E) Arms folded across the chest - ANSA) Direct eye contact
When receiving positive feedback, deflecting attention shows others:
A) You are humble
B) You are mature and self-aware
C) You don't recognize or appreciate your own value
D) You are receptive to praise
E) You are a modest professional - ANSC) You don't recognize or appreciate your own value
According to the Platinum Rule, Directors and Thinkers are both:
, A) Open meaning, they are expressive
B) Guarded, meaning they are reserved and formal
C) Direct meaning, they are forceful, extroverted and fast-paced
D) Indirect, meaning they are cautious, introverted and slower-paced
E) None of the above - ANSB) Guarded, meaning they are reserved and formal
Your co-worker is anxiously telling you about an impending deadline for a project she's working
on. When she's done, you say, "Wow, it sounds like you're really stressed about this. What's
creating this anxiety?" What two verbal active listening skills have you utilized?
A) Reflecting and probing
B) Clarifying and encouraging
C) Mirroring and paraphrasing
D) Probing and encouraging
E) None of the above - ANSA) Reflecting and probing
Silently listening to gossip is:
A) The most effective response
B) A way to avoid participation
C) A way to keep yourself "in the know"
D) Viewed by others as implicit agreement and acceptance
E) None of the above - ANSD) Viewed by others as implicit agreement and acceptance
Constructive criticism should be offered:
A) Honestly, without regard for the receiver's feelings
B) In private
C) Publicly to help others avoid the same mistakes
D) Using "you" language to emphasize the other person's actions
E) None of the above - ANSB) In private
Which of the following statements about listening is true?
A) It is a passive skill
B) It is the role of the sender in the Communication Cycle
C) It initiates the encoding process
D) it is the process of receiving and constructing meaning from messages
E) None of the above - ANSD) it is the process of receiving and constructing meaning from
messages
Which of the following statements best describes "direct" people?
A) They are expressive and readily share their feelings
B) They are reserved and formal
C) They are forceful, extroverted and fast-paced
D) They are cautious, introverted and slower-paced
E) They tend to favor facts, data and tasks over relationships and feelings - ANSC) They are
forceful, extroverted and fast-paced
