PN 1002 EXAM 2025 QUESTIONS AND
ANSWERS
Active listening - ANS a technique that is used in counseling, training, and solving disputes or
conflicts. It requires the listener to fully concentrate, understand, respond and then remember
what is being said.
- talk less
- get rid of distraction
- dont judge
- look for key ideas
- ask open ended questions
When would active listening be effective? - ANS It helps you build connections. Active
listening helps others feel comfortable sharing information with you. When you demonstrate
your ability to sincerely listen to what others have to say, people will be more interested in
communicating with you on a regular basis.
Mutuality between nurse and client - ANS a nurse-client relationship is mutually beneficial
for both nurse and client. It involves 'mutual trust, feeling comfort- able with, testing out,
respecting and being sensitive to each other'.
Conflict - ANS a serious disagreement or argument
What to do in conflict ? - ANS Recognize conflict early. Recognizing the early warning signs of
conflict is the first step toward resolution. ...
Be proactive. Address the issue of concern at an early stage. ...
Actively listen. Focus your attention on the speaker. ...
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, Remain calm. ...
Define the problem. ...
Seek a solution.
Appropriate conflict statements - ANS Use "I" statements Statements that begin with "I",
"From my perspective", or "The way I see it..." make it clear that you are speaking for yourself.
"I" statements focus on your experience, thoughts, feelings, reactions and decisions and not on
any beliefs or judgments you may have made about the other person.
termination of the nurse-client relationship - ANS occurs when the conclusion of the initial
agreement is acknowledged; patient will participate in identifying the goals accomplished or
the progress made towards goals; patient will verbalize feelings about the termination of the
relationship.
The ending of the nurse-client relationship is based on mutual understanding and a celebration
of goals that have been met. Both the nurse and the client experience growth. Termination may
be met with ambivalence. The nurse and the client must recognize that loss may accompany
the ending of a relationship.
How to care for culturally diverse clients - ANS When in doubt, the best way to provide
sensitive care to patients of diverse cultures is to ask. When you initiate care during your initial
assessment, ask if there are any cultural or religious practices or beliefs that you need to know
about in order to respect and support their needs.
Characteristics of successful teams - ANS They communicate well with each other. ...
2) They focus on goals and results. ...
3) Everyone contributes their fair share. ...
4) They offer each other support. ...
5) Team members are diverse. ...
6) Good leadership. ...
7) They're organized. ...
8) They have fun.
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ANSWERS
Active listening - ANS a technique that is used in counseling, training, and solving disputes or
conflicts. It requires the listener to fully concentrate, understand, respond and then remember
what is being said.
- talk less
- get rid of distraction
- dont judge
- look for key ideas
- ask open ended questions
When would active listening be effective? - ANS It helps you build connections. Active
listening helps others feel comfortable sharing information with you. When you demonstrate
your ability to sincerely listen to what others have to say, people will be more interested in
communicating with you on a regular basis.
Mutuality between nurse and client - ANS a nurse-client relationship is mutually beneficial
for both nurse and client. It involves 'mutual trust, feeling comfort- able with, testing out,
respecting and being sensitive to each other'.
Conflict - ANS a serious disagreement or argument
What to do in conflict ? - ANS Recognize conflict early. Recognizing the early warning signs of
conflict is the first step toward resolution. ...
Be proactive. Address the issue of concern at an early stage. ...
Actively listen. Focus your attention on the speaker. ...
1 Copyright ©2025 FYNDLAY ALL RIGHTS RESERVED.
, Remain calm. ...
Define the problem. ...
Seek a solution.
Appropriate conflict statements - ANS Use "I" statements Statements that begin with "I",
"From my perspective", or "The way I see it..." make it clear that you are speaking for yourself.
"I" statements focus on your experience, thoughts, feelings, reactions and decisions and not on
any beliefs or judgments you may have made about the other person.
termination of the nurse-client relationship - ANS occurs when the conclusion of the initial
agreement is acknowledged; patient will participate in identifying the goals accomplished or
the progress made towards goals; patient will verbalize feelings about the termination of the
relationship.
The ending of the nurse-client relationship is based on mutual understanding and a celebration
of goals that have been met. Both the nurse and the client experience growth. Termination may
be met with ambivalence. The nurse and the client must recognize that loss may accompany
the ending of a relationship.
How to care for culturally diverse clients - ANS When in doubt, the best way to provide
sensitive care to patients of diverse cultures is to ask. When you initiate care during your initial
assessment, ask if there are any cultural or religious practices or beliefs that you need to know
about in order to respect and support their needs.
Characteristics of successful teams - ANS They communicate well with each other. ...
2) They focus on goals and results. ...
3) Everyone contributes their fair share. ...
4) They offer each other support. ...
5) Team members are diverse. ...
6) Good leadership. ...
7) They're organized. ...
8) They have fun.
2 Copyright ©2025 FYNDLAY ALL RIGHTS RESERVED.
