PN 1002 exam with precise detailed answers
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active |listening |- |ANSWER-a |technique |that |is |used |in |counseling, |training, |and |solving |disputes |or |
conflicts. |It |requires |the |listener |to |fully |concentrate, |understand, |respond |and |then |remember |what |
is |being |said.
- |talk |less
- |get |rid |of |distraction |
- |dont |judge |
- |look |for |key |ideas
- |ask |open |ended |questions
When |would |active |listening |be |effective? |- |ANSWER-It |helps |you |build |connections. |Active |listening |
helps |others |feel |comfortable |sharing |information |with |you. |When |you |demonstrate |your |ability |to |
sincerely |listen |to |what |others |have |to |say, |people |will |be |more |interested |in |communicating |with |
you |on |a |regular |basis.
Mutuality |between |nurse |and |client |- |ANSWER-a |nurse-client |relationship |is |mutually |beneficial |for |
both |nurse |and |client. |It |involves |'mutual |trust, |feeling |comfort- |able |with, |testing |out, |respecting |and
|being |sensitive |to |each |other'.
Conflict |- |ANSWER-a |serious |disagreement |or |argument
What |to |do |in |conflict |? |- |ANSWER-Recognize |conflict |early. |Recognizing |the |early |warning |signs |of |
conflict |is |the |first |step |toward |resolution. |...
Be |proactive. |Address |the |issue |of |concern |at |an |early |stage. |...
Actively |listen. |Focus |your |attention |on |the |speaker. |...
Remain |calm. |...
Define |the |problem. |...
Seek |a |solution.
, Appropriate |conflict |statements |- |ANSWER-Use |"I" |statements |Statements |that |begin |with |"I", |"From |
my |perspective", |or |"The |way |I |see |it..." |make |it |clear |that |you |are |speaking |for |yourself. |"I" |
statements |focus |on |your |experience, |thoughts, |feelings, |reactions |and |decisions |and |not |on |any |
beliefs |or |judgments |you |may |have |made |about |the |other |person.
termination |of |the |nurse-client |relationship |- |ANSWER-occurs |when |the |conclusion |of |the |initial |
agreement |is |acknowledged; |patient |will |participate |in |identifying |the |goals |accomplished |or |the |
progress |made |towards |goals; |patient |will |verbalize |feelings |about |the |termination |of |the |relationship.
The |ending |of |the |nurse-client |relationship |is |based |on |mutual |understanding |and |a |celebration |of |
goals |that |have |been |met. |Both |the |nurse |and |the |client |experience |growth. |Termination |may |be |met
|with |ambivalence. |The |nurse |and |the |client |must |recognize |that |loss |may |accompany |the |ending |of |a
|relationship.
How |to |care |for |culturally |diverse |clients |- |ANSWER-When |in |doubt, |the |best |way |to |provide |sensitive
|care |to |patients |of |diverse |cultures |is |to |ask. |When |you |initiate |care |during |your |initial |assessment, |
ask |if |there |are |any |cultural |or |religious |practices |or |beliefs |that |you |need |to |know |about |in |order |to |
respect |and |support |their |needs.
Characteristics |of |successful |teams |- |ANSWER-They |communicate |well |with |each |other. |...
2) |They |focus |on |goals |and |results. |...
3) |Everyone |contributes |their |fair |share. |...
4) |They |offer |each |other |support. |...
5) |Team |members |are |diverse. |...
6) |Good |leadership. |...
7) |They're |organized. |...
8) |They |have |fun.
Advantages |of |computerized |charting |in |health |care |- |ANSWER-Electronic |medical |records |have |been |
demonstrated |to |improve |efficiencies |in |work |flow |through |reducing |the |time |required |to |pull |charts, |
improving |access |to |comprehensive |patient |data, |helping |to |manage |prescriptions, |improving |
scheduling |of |patient |appointments, |and |providing |remote |access |to |patients' |charts.
| | | | | |
active |listening |- |ANSWER-a |technique |that |is |used |in |counseling, |training, |and |solving |disputes |or |
conflicts. |It |requires |the |listener |to |fully |concentrate, |understand, |respond |and |then |remember |what |
is |being |said.
- |talk |less
- |get |rid |of |distraction |
- |dont |judge |
- |look |for |key |ideas
- |ask |open |ended |questions
When |would |active |listening |be |effective? |- |ANSWER-It |helps |you |build |connections. |Active |listening |
helps |others |feel |comfortable |sharing |information |with |you. |When |you |demonstrate |your |ability |to |
sincerely |listen |to |what |others |have |to |say, |people |will |be |more |interested |in |communicating |with |
you |on |a |regular |basis.
Mutuality |between |nurse |and |client |- |ANSWER-a |nurse-client |relationship |is |mutually |beneficial |for |
both |nurse |and |client. |It |involves |'mutual |trust, |feeling |comfort- |able |with, |testing |out, |respecting |and
|being |sensitive |to |each |other'.
Conflict |- |ANSWER-a |serious |disagreement |or |argument
What |to |do |in |conflict |? |- |ANSWER-Recognize |conflict |early. |Recognizing |the |early |warning |signs |of |
conflict |is |the |first |step |toward |resolution. |...
Be |proactive. |Address |the |issue |of |concern |at |an |early |stage. |...
Actively |listen. |Focus |your |attention |on |the |speaker. |...
Remain |calm. |...
Define |the |problem. |...
Seek |a |solution.
, Appropriate |conflict |statements |- |ANSWER-Use |"I" |statements |Statements |that |begin |with |"I", |"From |
my |perspective", |or |"The |way |I |see |it..." |make |it |clear |that |you |are |speaking |for |yourself. |"I" |
statements |focus |on |your |experience, |thoughts, |feelings, |reactions |and |decisions |and |not |on |any |
beliefs |or |judgments |you |may |have |made |about |the |other |person.
termination |of |the |nurse-client |relationship |- |ANSWER-occurs |when |the |conclusion |of |the |initial |
agreement |is |acknowledged; |patient |will |participate |in |identifying |the |goals |accomplished |or |the |
progress |made |towards |goals; |patient |will |verbalize |feelings |about |the |termination |of |the |relationship.
The |ending |of |the |nurse-client |relationship |is |based |on |mutual |understanding |and |a |celebration |of |
goals |that |have |been |met. |Both |the |nurse |and |the |client |experience |growth. |Termination |may |be |met
|with |ambivalence. |The |nurse |and |the |client |must |recognize |that |loss |may |accompany |the |ending |of |a
|relationship.
How |to |care |for |culturally |diverse |clients |- |ANSWER-When |in |doubt, |the |best |way |to |provide |sensitive
|care |to |patients |of |diverse |cultures |is |to |ask. |When |you |initiate |care |during |your |initial |assessment, |
ask |if |there |are |any |cultural |or |religious |practices |or |beliefs |that |you |need |to |know |about |in |order |to |
respect |and |support |their |needs.
Characteristics |of |successful |teams |- |ANSWER-They |communicate |well |with |each |other. |...
2) |They |focus |on |goals |and |results. |...
3) |Everyone |contributes |their |fair |share. |...
4) |They |offer |each |other |support. |...
5) |Team |members |are |diverse. |...
6) |Good |leadership. |...
7) |They're |organized. |...
8) |They |have |fun.
Advantages |of |computerized |charting |in |health |care |- |ANSWER-Electronic |medical |records |have |been |
demonstrated |to |improve |efficiencies |in |work |flow |through |reducing |the |time |required |to |pull |charts, |
improving |access |to |comprehensive |patient |data, |helping |to |manage |prescriptions, |improving |
scheduling |of |patient |appointments, |and |providing |remote |access |to |patients' |charts.
