Post office exam 474 | Questions and
answers | Latest | 100% verified correct
A customer asks questions about shipping choices, but you do not know the answers.
Which would you be most and least likely to do? - Most: Say you do not know
about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after
finishing your deliveries.
A new employee is having trouble learning his job which forces you and others to
work harder to meet production standards. Which would you be most and least likely
to do? - Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product he
needs today. Which would you be most and least likely to do? - Most: Suggest an
alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you see
two coworkers having trouble with a job. Which would you be most and least likely to
do? - Most: Give them only some quick advice so you can complete your task in
time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you be
most and least likely to do? - Most: Explain that the employee in question is really a
good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a Change
of Address form. He wants you to give him his mail anyway. Which would you be
most and least likely to do? - Most: Tell him Postal policy prohibits you from giving
him mail until a Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address
form.
A customer on your route asks how to find something on the USPS website. Which
would you be most and least likely to do? - Most: Explain where to find it and offer
to help with any other issues he may have.
Least: Offer to help him find it on his computer.
, A customer asks about status of a package that you delivered days ago. Which would
you be most and least likely to do? - Most: Show him proof of delivery and tell him
he is responsible for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? - 5-10 years
How would your latest manager rate your punctuality compared to other employees? -
The very best
How many jobs have you left voluntarily in the last four years? - 0
How would your latest manager rate your customer service skills compared to others?
- The very best
How would your latest manager rate your performance compared to others
employees? - The very best
How many unexcused absences are acceptable before and employee is disciplined? -
None
How long were you at your latest job before voluntarily leaving? - I did not leave my
latest job voluntarily
How would your latest manager rate your verbal communication skills? - The very
best
How would your latest manager rate your motivation to become a top performer? -
Extremely high
How many unexcused tardies did you have per month at your latest job? - None
How would your latest manager rate the quality of your work? - The very best
How many times have you been honored for high performance on the job? - 7-10
How many full time jobs have you left voluntarily within one month of starting? - 0
How would your latest manager rate your attendance compared to other employees? -
The very best
How many times have you been disciplined for violating a company policy? - 0
How many times per year did you have unexcused absences at your latest job? -
None
answers | Latest | 100% verified correct
A customer asks questions about shipping choices, but you do not know the answers.
Which would you be most and least likely to do? - Most: Say you do not know
about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after
finishing your deliveries.
A new employee is having trouble learning his job which forces you and others to
work harder to meet production standards. Which would you be most and least likely
to do? - Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product he
needs today. Which would you be most and least likely to do? - Most: Suggest an
alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you see
two coworkers having trouble with a job. Which would you be most and least likely to
do? - Most: Give them only some quick advice so you can complete your task in
time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you be
most and least likely to do? - Most: Explain that the employee in question is really a
good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a Change
of Address form. He wants you to give him his mail anyway. Which would you be
most and least likely to do? - Most: Tell him Postal policy prohibits you from giving
him mail until a Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address
form.
A customer on your route asks how to find something on the USPS website. Which
would you be most and least likely to do? - Most: Explain where to find it and offer
to help with any other issues he may have.
Least: Offer to help him find it on his computer.
, A customer asks about status of a package that you delivered days ago. Which would
you be most and least likely to do? - Most: Show him proof of delivery and tell him
he is responsible for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? - 5-10 years
How would your latest manager rate your punctuality compared to other employees? -
The very best
How many jobs have you left voluntarily in the last four years? - 0
How would your latest manager rate your customer service skills compared to others?
- The very best
How would your latest manager rate your performance compared to others
employees? - The very best
How many unexcused absences are acceptable before and employee is disciplined? -
None
How long were you at your latest job before voluntarily leaving? - I did not leave my
latest job voluntarily
How would your latest manager rate your verbal communication skills? - The very
best
How would your latest manager rate your motivation to become a top performer? -
Extremely high
How many unexcused tardies did you have per month at your latest job? - None
How would your latest manager rate the quality of your work? - The very best
How many times have you been honored for high performance on the job? - 7-10
How many full time jobs have you left voluntarily within one month of starting? - 0
How would your latest manager rate your attendance compared to other employees? -
The very best
How many times have you been disciplined for violating a company policy? - 0
How many times per year did you have unexcused absences at your latest job? -
None
