NCMA Official UPDATED ACTUAL
Exam Questions and CORRECT Answers
To ensure that the medical office has the supplies it needs, the medical assistant should establish
a(n) _______________. - CORRECT ANSWER - reorder point, inventory control log, and
order quantity
A(n) ____________ is created containing the name, address, and phone number of both the
vendor and the medical practice. It will also have a pre-assigned number to track the order, the
quantity of items ordered, the price of the items, and the date purchased. - CORRECT
ANSWER - purchase order
Periodically the medical assistant should check all equipment in the office to ensure that cords
are not frayed, do not present hazards, and are in good working order. A(n) ________ will help
the medical assistant track this routine inspection. - CORRECT ANSWER - maintenance
log
When a physician dictates an operative report and asks the medical assistant to type it up, the
physician is asking the medical assistant to function as a ___________. - CORRECT
ANSWER - transcriptionist
Under the Peer Review Improvement Act of 1982, Peer Review Organizations are responsible
for the review for appropriateness and necessity of putting a patient into the hospital by a process
known as ___________ review. - CORRECT ANSWER - admissions
Which one of the following is a decision based upon bioethics? - CORRECT ANSWER -
The use of fetal tissue transplantation for research
A physician must have the patient's permission in writing to reveal any confidential information
except for which one of the following? - CORRECT ANSWER - gunshot wound
, Which of the following is a federal regulation that requires health care professionals to protect
the privacy and confidentiality of patients' health information? - CORRECT ANSWER -
HIPAA
A business letter written in block style will have all lines ___________. - CORRECT
ANSWER - at the left hand margin
When writing a business letter, the salutation of a letter should be followed by which punctuation
mark? - CORRECT ANSWER - colon
When handling a patient complaint, which one of the following would be most appropriate? -
CORRECT ANSWER - take all complaints seriously and take thorough notes
Body language, body posture, space and distance are all examples of _____________. -
CORRECT ANSWER - non-verbal communication
What is the suggested procedure for canceling an appointment in the appointment book? -
CORRECT ANSWER - mark through the entry with a single red line
The amount an insured patient must pay toward claims each year before the insurance company
will pay for medical treatment is known as the __________. - CORRECT ANSWER -
deductible
Instructions to an insurance company about where and to whom to make payment are called
__________. - CORRECT ANSWER - assignment of benefits
The Internal Revenue Service issues a(n) ________ to medical groups or solo practices for
income tax purposes. - CORRECT ANSWER - federal tax identification number
An office appointment calendar or book must record not only the name of the patient and the
start time of the appointment, but must also indicate the ________. - CORRECT
ANSWER - duration of the appointment
Exam Questions and CORRECT Answers
To ensure that the medical office has the supplies it needs, the medical assistant should establish
a(n) _______________. - CORRECT ANSWER - reorder point, inventory control log, and
order quantity
A(n) ____________ is created containing the name, address, and phone number of both the
vendor and the medical practice. It will also have a pre-assigned number to track the order, the
quantity of items ordered, the price of the items, and the date purchased. - CORRECT
ANSWER - purchase order
Periodically the medical assistant should check all equipment in the office to ensure that cords
are not frayed, do not present hazards, and are in good working order. A(n) ________ will help
the medical assistant track this routine inspection. - CORRECT ANSWER - maintenance
log
When a physician dictates an operative report and asks the medical assistant to type it up, the
physician is asking the medical assistant to function as a ___________. - CORRECT
ANSWER - transcriptionist
Under the Peer Review Improvement Act of 1982, Peer Review Organizations are responsible
for the review for appropriateness and necessity of putting a patient into the hospital by a process
known as ___________ review. - CORRECT ANSWER - admissions
Which one of the following is a decision based upon bioethics? - CORRECT ANSWER -
The use of fetal tissue transplantation for research
A physician must have the patient's permission in writing to reveal any confidential information
except for which one of the following? - CORRECT ANSWER - gunshot wound
, Which of the following is a federal regulation that requires health care professionals to protect
the privacy and confidentiality of patients' health information? - CORRECT ANSWER -
HIPAA
A business letter written in block style will have all lines ___________. - CORRECT
ANSWER - at the left hand margin
When writing a business letter, the salutation of a letter should be followed by which punctuation
mark? - CORRECT ANSWER - colon
When handling a patient complaint, which one of the following would be most appropriate? -
CORRECT ANSWER - take all complaints seriously and take thorough notes
Body language, body posture, space and distance are all examples of _____________. -
CORRECT ANSWER - non-verbal communication
What is the suggested procedure for canceling an appointment in the appointment book? -
CORRECT ANSWER - mark through the entry with a single red line
The amount an insured patient must pay toward claims each year before the insurance company
will pay for medical treatment is known as the __________. - CORRECT ANSWER -
deductible
Instructions to an insurance company about where and to whom to make payment are called
__________. - CORRECT ANSWER - assignment of benefits
The Internal Revenue Service issues a(n) ________ to medical groups or solo practices for
income tax purposes. - CORRECT ANSWER - federal tax identification number
An office appointment calendar or book must record not only the name of the patient and the
start time of the appointment, but must also indicate the ________. - CORRECT
ANSWER - duration of the appointment
