“2025 CRCST Certification Practice | Final Exam
Questions | Trusted Study Material”
quality is measured through the eyes of the customer, and their concerns relate to both
products and service. ✅answer✅ the patient must be at the center of every quality
concern.
products and services might be considered excellent if they meet ones's needs, they do what
they are supposed to do ✅answer✅ products processed by central service personnel
should always be complete and properly assembled with no defects.
process improvement ✅answer✅ activity to identify and resolve work task-related
problems that yield poor quality. strategy of finding solutions to eliminate the root causes of
process performance problems
Steps of quality planning ✅answer✅ identify needs.
identify process.
compare steps and outcomes.
plan process.
measure.
principles of quality management ✅answer✅ patient focus.
process management.
continuous quality improvement.
fact-based decisions.
,failure mode and effect analysis FMEA ✅answer✅ process designed to predict the
adverse outcomes of various human and machine failures to prevent future adverse outcomes.
root cause analysis RCA ✅answer✅ looks backwards at an event to help prevent its
future occurrence
total quality improvement TQI ✅answer✅ concept of measuring current output of a
process or procedure and then modifying it to increase the output increase efficiency and
increase effectiveness.
TQI 4 areas of improvement ✅answer✅ input.
throughput.
output.
outcome.
continuous quality improvement CQI ✅answer✅ scientific approach which applies
statistical methods to improve work processes.
work processes ✅answer✅ work activities which produce a product or service
six sigma ✅answer✅ process that focuses on developing and delivering near-perfect
products and services
total quality management TQM ✅answer✅ quality management approach based on
participation of all members aimed at long term success
,six sigma DMADV.
new processes ✅answer✅ define.
measure.
analyze.
desig.
verify.
six sigma DMAIC.
existing processes. ✅answer✅ define.
measure.
analyze.
improve.
Control.
sharps ✅answer✅ cutting instruments
aerosol ✅answer✅ a suspension of ultramicroscopic solid or liquid particles in air or gas;
a spray
STEL - short term excursion limit for EtO ✅answer✅ 5 ppm
AL - action level Eto ✅answer✅ 0.5
PEL - permissible exposure limit Eto ✅answer✅ 1 ppm as an eight-hour time-weighted
average, TWA
, WMSD ✅answer✅ work related musculoskeletal disorder.
exposure to workplace risk factors may have contributed to the disorders development or
aggraved a pre-existing condition.
Ergonomic stressors that employees may encounter include ✅answer✅ Force.
repetition.
awkward positions.
vibration.
contact stress.
Central service occupational hazards ✅answer✅ physical.
biological.
chemical.
Fire triangle ✅answer✅ combustible/flammable substance.
source of ignition.
source of oxygen.
fire safety programs include. ✅answer✅ minimize combustible load.
fire response plan.
early detection.
removal of persons in danger.
containment.
extinguish.
evacuation.
Questions | Trusted Study Material”
quality is measured through the eyes of the customer, and their concerns relate to both
products and service. ✅answer✅ the patient must be at the center of every quality
concern.
products and services might be considered excellent if they meet ones's needs, they do what
they are supposed to do ✅answer✅ products processed by central service personnel
should always be complete and properly assembled with no defects.
process improvement ✅answer✅ activity to identify and resolve work task-related
problems that yield poor quality. strategy of finding solutions to eliminate the root causes of
process performance problems
Steps of quality planning ✅answer✅ identify needs.
identify process.
compare steps and outcomes.
plan process.
measure.
principles of quality management ✅answer✅ patient focus.
process management.
continuous quality improvement.
fact-based decisions.
,failure mode and effect analysis FMEA ✅answer✅ process designed to predict the
adverse outcomes of various human and machine failures to prevent future adverse outcomes.
root cause analysis RCA ✅answer✅ looks backwards at an event to help prevent its
future occurrence
total quality improvement TQI ✅answer✅ concept of measuring current output of a
process or procedure and then modifying it to increase the output increase efficiency and
increase effectiveness.
TQI 4 areas of improvement ✅answer✅ input.
throughput.
output.
outcome.
continuous quality improvement CQI ✅answer✅ scientific approach which applies
statistical methods to improve work processes.
work processes ✅answer✅ work activities which produce a product or service
six sigma ✅answer✅ process that focuses on developing and delivering near-perfect
products and services
total quality management TQM ✅answer✅ quality management approach based on
participation of all members aimed at long term success
,six sigma DMADV.
new processes ✅answer✅ define.
measure.
analyze.
desig.
verify.
six sigma DMAIC.
existing processes. ✅answer✅ define.
measure.
analyze.
improve.
Control.
sharps ✅answer✅ cutting instruments
aerosol ✅answer✅ a suspension of ultramicroscopic solid or liquid particles in air or gas;
a spray
STEL - short term excursion limit for EtO ✅answer✅ 5 ppm
AL - action level Eto ✅answer✅ 0.5
PEL - permissible exposure limit Eto ✅answer✅ 1 ppm as an eight-hour time-weighted
average, TWA
, WMSD ✅answer✅ work related musculoskeletal disorder.
exposure to workplace risk factors may have contributed to the disorders development or
aggraved a pre-existing condition.
Ergonomic stressors that employees may encounter include ✅answer✅ Force.
repetition.
awkward positions.
vibration.
contact stress.
Central service occupational hazards ✅answer✅ physical.
biological.
chemical.
Fire triangle ✅answer✅ combustible/flammable substance.
source of ignition.
source of oxygen.
fire safety programs include. ✅answer✅ minimize combustible load.
fire response plan.
early detection.
removal of persons in danger.
containment.
extinguish.
evacuation.
