MEDICAL OFFICE ADMINISTRATIVE
EXAM QUESTIONS WITH CORRECT
ANSWERS.
d. salary review.
All of the following are included in financial management EXCEPT
a. banking.
b. billing.
c. collections.
d. salary review.
communication
Along with knowledge of the clinical skills needed to run an efficient medical office, an office
manager needs effective administrative and ________ skills.
minutes
During staff meetings, ________ are generally recorded for future reference and distributed for
review before the next meeting.
Motivating
________ employees is vital to maintaining a positive working environment and efficiently
running a medical office.
Authoritarian
________ leaders tend to be very direct.
performance evaluation
In situations where employees are NOT performing up to the standard set for them, the
________ may satisfy the legal requirements for documentation for rightful termination.
medication error.
, All of the following are likely to lead to immediate termination EXCEPT
a. medication error.
b. drug use.
c. sleeping on the job.
d. intoxication.
mother's maiden name.
Any employee incident must be carefully documented with all of the following EXCEPT
a. time of incident.
b. mother's maiden name.
c. date of incident.
d. objective statement regarding what happened.
an introduction to
Patients need ________ all the caregivers they come into contact with in the office.
selection
The recruitment and ________ process is used when a medical practice needs to replace a staff
member who has left or when more staff is needed for an expanding practice.
inventory.
All of the following are personnel management responsibilities/duties EXCEPT
a. recruitment and selection.
b. inventory.
c. probation.
d. performance and salary review.
visible
Being ________ to your employees creates a positive rapport so that any problems that may arise
can often be dealt with swiftly and efficiently.
aim high toward the top of the fire.
EXAM QUESTIONS WITH CORRECT
ANSWERS.
d. salary review.
All of the following are included in financial management EXCEPT
a. banking.
b. billing.
c. collections.
d. salary review.
communication
Along with knowledge of the clinical skills needed to run an efficient medical office, an office
manager needs effective administrative and ________ skills.
minutes
During staff meetings, ________ are generally recorded for future reference and distributed for
review before the next meeting.
Motivating
________ employees is vital to maintaining a positive working environment and efficiently
running a medical office.
Authoritarian
________ leaders tend to be very direct.
performance evaluation
In situations where employees are NOT performing up to the standard set for them, the
________ may satisfy the legal requirements for documentation for rightful termination.
medication error.
, All of the following are likely to lead to immediate termination EXCEPT
a. medication error.
b. drug use.
c. sleeping on the job.
d. intoxication.
mother's maiden name.
Any employee incident must be carefully documented with all of the following EXCEPT
a. time of incident.
b. mother's maiden name.
c. date of incident.
d. objective statement regarding what happened.
an introduction to
Patients need ________ all the caregivers they come into contact with in the office.
selection
The recruitment and ________ process is used when a medical practice needs to replace a staff
member who has left or when more staff is needed for an expanding practice.
inventory.
All of the following are personnel management responsibilities/duties EXCEPT
a. recruitment and selection.
b. inventory.
c. probation.
d. performance and salary review.
visible
Being ________ to your employees creates a positive rapport so that any problems that may arise
can often be dealt with swiftly and efficiently.
aim high toward the top of the fire.
