1
3CX Academy, Intermediate Certification
2025 EXAM QUESTIONS AND VERIFIED
ANSWERS (100% CORRECT ANSWERS)
A+ GRADED | ALREADY PASSED!!
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences? - 🧠ANSWER ✔✔No
Certificates in PFX format are single files containing the certificate and the private
key. - 🧠ANSWER ✔✔True
Is there a way to add a company phonebook contact from the 3CX client -
🧠ANSWER ✔✔Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A
new call comes into this Ring Group. If extension A does not answer the call after
the configured "Ring Time" the call will be forwarded to the "Destination if no
answer" - 🧠ANSWER ✔✔False
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY 1
STATEMENT. ALL RIGHTS RESERVED
, 2
The way the Digital Receptionist destination is chosen, is controlled by the DTMF
tone it receives. - 🧠ANSWER ✔✔True
In general, calls from a Queue to an IP phone will never leave a missed call
notification. - 🧠ANSWER ✔✔True
On an existing 3CX installation, if you want to change the public FQDN but keep
the same license key, you must take a backup with all options except "Include
License Key & FQDN," release the FQDN from the license key, reinstall 3CX,
restore the backup and enter the new FQDN with the old license key. - 🧠ANSWER
✔✔True
When custom prompts are used during the announcement of the Digital
Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16
bit, mono. - 🧠ANSWER ✔✔False
Can a range of dates be defined as a Holiday? - 🧠ANSWER ✔✔Yes
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation. - 🧠ANSWER ✔✔True
STUN is a method enabling deskphones to discover their public IP address and
port mapping of their internal SIP port. - 🧠ANSWER ✔✔True
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY 2
STATEMENT. ALL RIGHTS RESERVED
3CX Academy, Intermediate Certification
2025 EXAM QUESTIONS AND VERIFIED
ANSWERS (100% CORRECT ANSWERS)
A+ GRADED | ALREADY PASSED!!
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences? - 🧠ANSWER ✔✔No
Certificates in PFX format are single files containing the certificate and the private
key. - 🧠ANSWER ✔✔True
Is there a way to add a company phonebook contact from the 3CX client -
🧠ANSWER ✔✔Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A
new call comes into this Ring Group. If extension A does not answer the call after
the configured "Ring Time" the call will be forwarded to the "Destination if no
answer" - 🧠ANSWER ✔✔False
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY 1
STATEMENT. ALL RIGHTS RESERVED
, 2
The way the Digital Receptionist destination is chosen, is controlled by the DTMF
tone it receives. - 🧠ANSWER ✔✔True
In general, calls from a Queue to an IP phone will never leave a missed call
notification. - 🧠ANSWER ✔✔True
On an existing 3CX installation, if you want to change the public FQDN but keep
the same license key, you must take a backup with all options except "Include
License Key & FQDN," release the FQDN from the license key, reinstall 3CX,
restore the backup and enter the new FQDN with the old license key. - 🧠ANSWER
✔✔True
When custom prompts are used during the announcement of the Digital
Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16
bit, mono. - 🧠ANSWER ✔✔False
Can a range of dates be defined as a Holiday? - 🧠ANSWER ✔✔Yes
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation. - 🧠ANSWER ✔✔True
STUN is a method enabling deskphones to discover their public IP address and
port mapping of their internal SIP port. - 🧠ANSWER ✔✔True
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY 2
STATEMENT. ALL RIGHTS RESERVED
