NURS 1003 EXAM PREP-QUESTIONS AND 100%
VERIFIED CORRECT ANSWERS!
Therapeutic communication
Learned activity that supports client's wellbeing and ensures quality care
Communication failures
Lead to patient harm, increased length of stay, and more intense caregiver dissatisfaction
Non-verbal communication
-appearance
-body language
-facial expressions
-eye contact
-gestures
-touch
-proxemics
-silence
-paralinguistics
Verbal communication
Spoken communication influenced by
-age -
-gender
,-language
-education
-situation
Meta-communication
Meaning resides in the people who express and interpret words and non-verbal behaviors
Communication style
Describes the way an individual listens and responds
Written communication
Exchange of information through written words
Communication styles
All styles are valuable, use one depending on the situation
Professional email format
Subject line, opener/salutation, body, closings, signature
Common mistakes in emails
Sending from personal account, long and unclear emails, being too casual, overuse of
exclamation points, misinterpretation of tone, using CAPS LOCK, unusual font style, size, and
color, use of acronyms
Email etiquette
,Tips for professional communication in the workplace
Why is communication important?
-impacts care
better health outcomes
-greater patient satisfaction
-enhanced job satisfaction
-decreased health care costs
-decreased length of hospital stay
Communication
process of interaction between people
therapeutic communication is...
-different then convos with friends
-foundation of nurse client relationships
-has specific
-intended to develop effective relationship nurseclient
Two levels of meaning
denotative and connotative
denotation
the literal meaning of a word
, connotation
personalized meaning of a word/phrase
understanding communication style
-allows you to appreciate subtleties in peoples communications
-can lead to more satisfying interactions
self-concept
organized network of ideas, feelings and actions which every person has as a consequence of
experiences
positive self concept
prerequisite for structuring and developing a therapeutic relationship
self esteem
persons personal sense of worth and well being, extent which we like or accept ourselves
Why self-concept is important
-protective factor in coping with illness
-helps explain behaviour
-can serve as a source of strength
-conceptual framework
-shapes expectations
self-concept interpersonal relationships
VERIFIED CORRECT ANSWERS!
Therapeutic communication
Learned activity that supports client's wellbeing and ensures quality care
Communication failures
Lead to patient harm, increased length of stay, and more intense caregiver dissatisfaction
Non-verbal communication
-appearance
-body language
-facial expressions
-eye contact
-gestures
-touch
-proxemics
-silence
-paralinguistics
Verbal communication
Spoken communication influenced by
-age -
-gender
,-language
-education
-situation
Meta-communication
Meaning resides in the people who express and interpret words and non-verbal behaviors
Communication style
Describes the way an individual listens and responds
Written communication
Exchange of information through written words
Communication styles
All styles are valuable, use one depending on the situation
Professional email format
Subject line, opener/salutation, body, closings, signature
Common mistakes in emails
Sending from personal account, long and unclear emails, being too casual, overuse of
exclamation points, misinterpretation of tone, using CAPS LOCK, unusual font style, size, and
color, use of acronyms
Email etiquette
,Tips for professional communication in the workplace
Why is communication important?
-impacts care
better health outcomes
-greater patient satisfaction
-enhanced job satisfaction
-decreased health care costs
-decreased length of hospital stay
Communication
process of interaction between people
therapeutic communication is...
-different then convos with friends
-foundation of nurse client relationships
-has specific
-intended to develop effective relationship nurseclient
Two levels of meaning
denotative and connotative
denotation
the literal meaning of a word
, connotation
personalized meaning of a word/phrase
understanding communication style
-allows you to appreciate subtleties in peoples communications
-can lead to more satisfying interactions
self-concept
organized network of ideas, feelings and actions which every person has as a consequence of
experiences
positive self concept
prerequisite for structuring and developing a therapeutic relationship
self esteem
persons personal sense of worth and well being, extent which we like or accept ourselves
Why self-concept is important
-protective factor in coping with illness
-helps explain behaviour
-can serve as a source of strength
-conceptual framework
-shapes expectations
self-concept interpersonal relationships
