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7 BREW SHIFT LEAD TEST QUESTIONS & ANSWERS

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7 BREW SHIFT LEAD TEST QUESTIONS & ANSWERS

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7 BREW SHIFT LEAD TEST QUESTIONS & ANSWERS
ACT - Answers - apologize, care, thank

4 keys to success - Answers - 1. First Impressions
2. Customer Service
3. Drink Quality
4. Consistency

sequence of reading a drink back - Answers - 1. size
2. drink temperature (iced, hot, chiller)
3. modifications
4. drink name
5. finishing details (ex. whip)

SF cocoa scoops - Answers - 1-2-2

a SF mocha includes what flavors - Answers - classic mochas, german chocolate,
brunette, white chocolate mochas

in SF and milk alternative mochas half the flavor is ALWAYS.... - Answers - dark
chocolate

energy cans are good for ____ minutes after opening - Answers - 15

1st thing to do when something goes wrong with a customer - Answers - apologize
(ACT)

when making a medium SF 2 extra shot blondie chiller how many shots of espresso go
in the blender? - Answers - 2 (any other shots added into the drink will be hand mixed
AFTER blending)

drink temps - Answers - kids: 110-120
drinkable: 140-150
regular: 160-170
extra hot: 170-175
anything over 180 is burnt

decaf mocha chiller scoops are.... - Answers - 2-3-4

do decaf SF mocha chillers still get mocha mix? - Answers - YES

always steep tea bags in ____ oz bunn water - Answers - 3oz

default milk for SF mocha chillers - Answers - WHOLE milk

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