TACO BELL MIC EXAM 2025
QUESTIONS AND ANSWERS
Ensures the right number of people are scheduled and adjusts as needed -
....ANSWER ...-Ensure MIC understands deployment chart. Reviews schedule and
adjusts as needed based on store needs and sales volume
Uses SWS dashboard (HME timer) to coach team on OTD goals - ....ANSWER ...-
MIC understands SWS OTD delivery goals, and slide deploys to endure these goals are
met. MIC also coaches other team members to be urgent while maintaining product
quality. MIC builds speed culture and makes SWS a priority
Communicates goals for the shift - ....ANSWER ...-Ensure MIC is setting the tone
for their shift. They must communicate goals for SWS (OTD), OSAT (ensuring crew are
ready to push surveys), and ensuring they are ready to run a 'CORE' ready shift
Correctly completes opening day procedures:
Opens day in cash office
Opening procedures in E-rest
(Verifies last night's counts)
Audits safe - ....ANSWER ...-Monitor MIC completing start of day procedures.
Verify understanding of cash handling when auditing the safe, and verify MIC
...©️ 2025, ALL RIGHTS RESERVED 1
, understands how to "start day" in cash office and e-rest. Also, verify MIC understands
how to complete morning counts, and enters them correctly
Ensures team follows proper delivery procedures and FIFO (first in, first out) -
....ANSWER ...-Shows understanding of FIFO (check system), and coaches team
on using correct products
Ensures training is executed - ....ANSWER ...-Uses "own your zone" cards to
provide an outlined guide of pre-rush, rush, and post rush tasks for training
Coaches team to complete all opening (or closing) tasks and pre-rush tasks listed on the
"own your zone" cards - ....ANSWER ...-Ensure MIC follows up to ensure prep is
complete, and team members are ready for next rush. MIC quickly addresses team
members if not rush ready and follows up
Follows opening/closing security procedures - ....ANSWER ...-Observe MIC's
opening or closing security procedures (or can explain it during a different shift)
Review labor laws - ....ANSWER ...-Ensure MIC can describe state labor laws and
manages all aspect of complying within guidelines (assigning breaks to minors etc)
Set SWS goals for shift - ....ANSWER ...-Verify MIC understands OTD goals for
after 5 and before 5 (depending upon day part)
Set OSAT goals for shift - ....ANSWER ...-MIC gets service champions excited
about pushing surveys. MIC makes OSAT a priority
Completes food safety checklist - ....ANSWER ...-Observe MIC completing food
safety checklist. MIC shows understanding of temperature standards and food safety
guidelines. MIC completes checklist with confidence
...©️ 2025, ALL RIGHTS RESERVED 2
QUESTIONS AND ANSWERS
Ensures the right number of people are scheduled and adjusts as needed -
....ANSWER ...-Ensure MIC understands deployment chart. Reviews schedule and
adjusts as needed based on store needs and sales volume
Uses SWS dashboard (HME timer) to coach team on OTD goals - ....ANSWER ...-
MIC understands SWS OTD delivery goals, and slide deploys to endure these goals are
met. MIC also coaches other team members to be urgent while maintaining product
quality. MIC builds speed culture and makes SWS a priority
Communicates goals for the shift - ....ANSWER ...-Ensure MIC is setting the tone
for their shift. They must communicate goals for SWS (OTD), OSAT (ensuring crew are
ready to push surveys), and ensuring they are ready to run a 'CORE' ready shift
Correctly completes opening day procedures:
Opens day in cash office
Opening procedures in E-rest
(Verifies last night's counts)
Audits safe - ....ANSWER ...-Monitor MIC completing start of day procedures.
Verify understanding of cash handling when auditing the safe, and verify MIC
...©️ 2025, ALL RIGHTS RESERVED 1
, understands how to "start day" in cash office and e-rest. Also, verify MIC understands
how to complete morning counts, and enters them correctly
Ensures team follows proper delivery procedures and FIFO (first in, first out) -
....ANSWER ...-Shows understanding of FIFO (check system), and coaches team
on using correct products
Ensures training is executed - ....ANSWER ...-Uses "own your zone" cards to
provide an outlined guide of pre-rush, rush, and post rush tasks for training
Coaches team to complete all opening (or closing) tasks and pre-rush tasks listed on the
"own your zone" cards - ....ANSWER ...-Ensure MIC follows up to ensure prep is
complete, and team members are ready for next rush. MIC quickly addresses team
members if not rush ready and follows up
Follows opening/closing security procedures - ....ANSWER ...-Observe MIC's
opening or closing security procedures (or can explain it during a different shift)
Review labor laws - ....ANSWER ...-Ensure MIC can describe state labor laws and
manages all aspect of complying within guidelines (assigning breaks to minors etc)
Set SWS goals for shift - ....ANSWER ...-Verify MIC understands OTD goals for
after 5 and before 5 (depending upon day part)
Set OSAT goals for shift - ....ANSWER ...-MIC gets service champions excited
about pushing surveys. MIC makes OSAT a priority
Completes food safety checklist - ....ANSWER ...-Observe MIC completing food
safety checklist. MIC shows understanding of temperature standards and food safety
guidelines. MIC completes checklist with confidence
...©️ 2025, ALL RIGHTS RESERVED 2
